AutoNation Chrysler Jeep Arapahoe - Service Center

Great service, got me in right away and finished the appointment super duper quick like appointment super duper quick like More

I don't like to bash a business based on a single visit, but here's an honest review. Maybe I just took my Jeep in during a very busy time, but I was surprised that making an appointment does not really put but here's an honest review. Maybe I just took my Jeep in during a very busy time, but I was surprised that making an appointment does not really put you in a better position than a walk in. I made an appointment for a check engine light and scheduled a 1-3 day period where I would be without my car. But when I dropped off the car, I was told it would be 1-2 days before they would even look at it. I need my car (we all do) so I left it. Two days later, no call or text from the dealership. My calls to the dealership landed on voice mail. Eventually I just went and got my Jeep back. Maybe they were so busy with satisfied customers that they couldn't call me back. Maybe they are understtaffed. Maybe Jeeps just have lots of problems. Any way, I was disappointed that AutoNation is just like all the other Denver area Jeep dealerships-unresponsive, uncaring, and too busy to care about service. Guess I'll have to look outside of Jeep dealers for service. It doesn't have to be this way-just across Arapahoe St, Groove Mazda spoils my wife with attention, advice, and quality service. They honor appointments and get your vehicle serviced quickly. I'm not angry with this dealer, just very disappointed. I really needed my Jeep fixed but now I'm driving it with an engine light that won't stay cleared. I hope I'm not damaging my vehicle. More

The service department does good work. My vehicle was ready when promised this time, although that is often not the case. The price equaled the estimate they gave me. However, I dinged My vehicle was ready when promised this time, although that is often not the case. The price equaled the estimate they gave me. However, I dinged them one star because it is almost impossible to get someone on the phone when you want to check the status of your vehicle. In fact their phone system goes through the same prompts twice - (Press 1 for Recalls, 2 to schedule, 3 to check status). The first time you press three it then repeats the menu. Why does it have to repeat it twice? When you press 3 on round two it typically goes to the voice mail of someone that I didn't recognize. Took me almost an hour to reach a person and then I was immediately placed on hold for 15 minutes. I hung up and tried again. They need a better system to check vehicle status. One other thing. Several times when I made an appointment for service they don't get to it on the day scheduled. This time I was told to bring it in on Monday night and they would get to it early Tuesday. When I finally reached someone at 3pm they hadn't started on it. I think if I hadn't called it would not have been serviced on Tuesday. More

Had to take it in twice. First time charged 650 for throttle part and they claimed it wasn’t under warranty. The exact same thing happened later that night. Really unsafe to First time charged 650 for throttle part and they claimed it wasn’t under warranty. The exact same thing happened later that night. Really unsafe to give it back with this stall out issue. The second time it was covered which it probably was all along and I paid 650 for nothing. More

Very professional and timely. Kept us up to date on when service would be complete and they were on time with that delivery. Kept us up to date on when service would be complete and they were on time with that delivery. More

Very efficient, seamless process. Sean communicated effectively and my car was washed and ready to go as promised. Sean communicated effectively and my car was washed and ready to go as promised. More

The actual car service performed was standard. 4 stars for that. My only complaint on service side was I told it would take two days but they acknowledged they didn’t even look at the vehicle unti 4 stars for that. My only complaint on service side was I told it would take two days but they acknowledged they didn’t even look at the vehicle until the morning of day two and then had to order parts making it three days. The attitude of one staff members is enough to make going back not worth dealing with his arrogant attitude. So, 1 star for Alec (Alexander) in the Service Dept who has an attitude that needs adjustment and he should not be on the customer facing side until that occurs. When he with an update called and then texted “This is Alec from Jeep! We looked over the vehicle. Ordered parts... they will be here tomorrow - Alexander”. That’s it. So I called to see if we were still on track and when to plan for getting the car back. Immediately he had an attitude. Told me in his best irritated and condescending voice “I left you a detailed message” (it had not come through yet from the AT&T so I didn’t have a message yet). The ‘detailed VM’ I later listened to when it came through and all that was mentioned was about one of four things actually being looked at with no explanation other than a part was ordered, there was no mention of what issue this correlating part was for. So, not having this “not so detailed info” yet anyway as it was the VM which had not come through, I asked when I called about what they found (it was in for an oil change, some recalls, and a few other things), and get grumbled about having to go back to the computer to see because he already walked away from it and said… “I wasn’t expecting to be GRILLED”. I guess asking what they found was wrong was grilling to him. Lol (His idea of grilling, any consumers idea of a normal question). When I called the next day to see if it would be done by end of day so I could make arrangements I got the same irritated, put out attitude with “we already left a message”. If you have that big of a chip on your shoulder when a customer calls (regardless if you texted or left a VM) , you shouldn’t be customer facing or the one making those call outs. Dealing with Alec is unimpressive. When I hung up I actually laughed at the immaturity of his attitude. The nerve of me wanting to know what issues they found with my vehicle. Lol. Hopefully management takes not and corrects course. More

The sales and service departments really try to make what you are asking for. Customer satisfaction is their goal and responsibility for everyone. you are asking for. Customer satisfaction is their goal and responsibility for everyone. More

The employees are very nice and thorough. Waiting area nicely appointed and clean. Always informative. Waiting area nicely appointed and clean. Always informative. More

My service director was awesome! Under promised and over delivered! Cost less than estimated! Communicated well! Best service I have had here in years! Under promised and over delivered! Cost less than estimated! Communicated well! Best service I have had here in years! More