AutoNation Chrysler Jeep Arapahoe

Very very helpful sales reps. Got to the point quickly, explained everything thoroughly. Easy to talk to people. Finance rep made it easy to understand my options. Very pleased with my visit explained everything thoroughly. Easy to talk to people. Finance rep made it easy to understand my options. Very pleased with my visit More

I had a phenomenal experience! Everyone was extremely friendly and helpful. I never felt pressured into purchasing my vehicle or the warranty. Demitri was extremely upbeat and professional. He listened t friendly and helpful. I never felt pressured into purchasing my vehicle or the warranty. Demitri was extremely upbeat and professional. He listened to me when I gave him my list of “must haves” as well as my budget. The process was smooth and quick. I will continue to purchase my vehicles through him. Gus was also amazing! He made sure that I was comfortable with the the details of my trade in and that I thoroughly understood the process. He was respectful of my time and made sure to monitor the entire process to make sure I was out of there as quickly as possible! I had a wonderful experience and will continue to recommend this team to my friends and family. Demitri and Gus have a lifelong customer in me. I completely disagree with all of the negative reviews I have read! More

Wow!!!! I have to say I usually don’t write reviews but I had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep. Shout out to Gus for finding my perfect car and Demitri thank you for working your magic when no one else could. More

Unethical and unprofessional behavior They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They cla They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They claim they cannot sell someone a car who is there (has money down and excellent credit) because of this. This is not only bad business but unethical as well. Legally you cannot refuse to sell a vehicle to a customer if there is no deposit holding the car. More

unprofessional I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came in to pick it up to double check that it was done, but when I got there, the service person had put "done" under something that had not been completed. When I asked them to do it, the advisor told me they "might have to cut the lug nuts off if they don't have a universal key for it". When I pointed out that they had just charged me to rotate my tires, he seemed a little surprised. Moral of the story, I had to come back later on a Saturday to pick up my Jeep for something that took maybe 5 minutes to complete. I can't stand this place and won't be back. More

IF YOU DON'T TAKE OF THE CUSTOMER, SOMEONE ELSE WILL! We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service advisor was mostly difficult to work with. I originally dropped the car off about 3 weeks ago and he called me the next day saying a battery cable was loose which fixed the problem. Well, we picked it up at night and maybe 12 hours later on the way to work, SAME problems. Hey, again I understand this was a complicated problem. Here's where it went downhill: No loaner vehicles which I understand so I had to uber to and from work 3 times over the next few days. Hey, I'm a patient man so I went with it. Getting information out of my service advisor was like puller teeth. Apparently, Chrysler has a rental car program under the warranty after diagnosis. OK great. They also have a tow service. I never did get a rental but eventually I got a loaner. I did use the Chrysler tow line service which was great! Except for just one small issue - The tow truck driver COULD NOT FIGURE OUT HOW TO HOOK UP MY JEEP. So at great risk with a faulty electrical problem going on, I drove the car myself to the dealership and took an Uber to work. We finally got a rental a couple of days later and began diagnosing the problem through Chrysler. First they thought it was the alternator so they replaced the alternator which took a few days. When that didn't solve the problem, it was back to the drawing board. On about 11/18, my adviser told me they would be doing further troubleshooting. I may be off a day or two but I think that's accurate. By Friday, 11/22, I hadn't heard anything but no big deal as we had the rental. Monday, nothing. Finally, On Tuesday I wrote my adviser explaining that it had been a week and I did not appreciate not having an update. He fired back with some TUDE, saying he told me last week the alternator was bad and when he heard something, he would tell me. WOW. I was shocked at his response making me out to be a "bother". Well, later that day he emailed back saying they found the problem and the car was fixed. We picked it up on 11/27 and it had a CRACKED WINDSHIELD! Trust me, the windshield was fine when we dropped it off. When I pointed it to him, his response? "yeah, it's the cold weather" Another service adviser stood right next to him backing him up" I asked him if he was going to fix it since it broke under their care and he said, "nope, we're not responsible for windshields". As we were sick of the car and wanted to trade out of it, he recommended a salesman and we did look at a beautiful 2019 Grand Cherokee for $39,999 and said we might be back to look at it. Well, we thought about it and decided that Jeep Autonation did not deserve our business and we did buy a 2019 GMC Acadia for the exact same price(we did get a discount) and COULD NOT BE HAPPIER. What does a windshield cost? $100? $200? Hey, I'd like to congratulate this punk service adviser for saving his dealership a couple of hundred bucks by not doing the right thing and replacing the windshield THEY broke. It only cost them a $40,000 sale and not just our business, but everyone I tell from this point forward. More

Horrible experience and total waste of time. After waiting 1 1/2 for their General Manager Eric Absher to give me a trade in value, they came back and told me my loaded 2015 pristeen Jeep Wrangler wit waiting 1 1/2 for their General Manager Eric Absher to give me a trade in value, they came back and told me my loaded 2015 pristeen Jeep Wrangler with professionally installed suspension lift, 35" tires, new front bumper/ winch combo, etc ( over $12k of add ons) was worth $3,000 less than a rough condition bone stock trade-in value. I told them I was appalled and showed them the NADA current book value and they started backpedaling their words thinking they could take advantage of me. Shame on them! I will never give them any business again! More

Bought a jeep wrangle and was talked into the extended warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. Th warranty with the deal that if we dont use it during the warranty period we get it back. Still in factory warranty and scheduled an appointment. The had the jeep for 5 hour and when my wife went to pick it up they had not touched it and said they couldn't get to it that day and wanted her to leave it over night. Not sure how many people just have a spare car to drive around buy we dont. We only have one car per driver. They were rude and had the attitude it was our problem not theirs for being so incompetent they couldn't tell her when she dropped it off at the scheduled time that they were behind. Better yet call us before we drive an hour to drop it off. I am glad I found out how bad their customer service is now because I will he in the market for another car next year and know where not to go. Please take my advise and go anywhere but Auto Naition. More

Service department is incompetent I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warra I bought my Jeep from another dealership but when I moved this one is much closer so I took it in for some minor issues for stuff that was under warranty. The assistant service manager made an appointment for me. When I showed up to have my Jeep serviced I met with the same assistant manager and unbelievably he was in a worse mood than when we made the appointment. He was very rude to me and seemed bothered that I showed up.to the appointment. Jeep has been sitting outside for over an hour now and nobody even looked at it. I will never come back to this dealership again and probably wont ever buy another Jeepnif this is the way I am going to be treated for warranty issues. More

Look out when you sell your car Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel Sold my car to them.... they gave me $1099 And then then two days later looked it up from the vin number and they were selling it for 5999. I feel very taken advantage of!!!!!! Auto Nation is not looking to keep customers. I was going to buy a new Rubicon from them next. I will hopefully find a better dealer, but wasting time driving vehicles from them. Very disappointed. More