AutoNation Chrysler Jeep Arapahoe

Buying our car was an easy and enjoyable experience thanks to Demetri Gavito and Gus’s professionalism and extremely friendly personalities! We will definitely recommend Arapahoe Jeep to family and fri thanks to Demetri Gavito and Gus’s professionalism and extremely friendly personalities! We will definitely recommend Arapahoe Jeep to family and friend! More

We went in to look for a replacement vehicle for a worn out Ford. Our salesman Gus found the perfect SUV! Gus really listened to what we needed and was very professional yet personable and fun. The dealers out Ford. Our salesman Gus found the perfect SUV! Gus really listened to what we needed and was very professional yet personable and fun. The dealership was clean even though they were having their floors redone. Everyone was really friendly and helpful. We also really appreciated Demitri Gavito in Finance. He went above and beyond to make sure we had the right warranty and understood all of the required paperwork. Overall a great buying experience and we will be back to work with Gus and Demitri again! More

Simply the best buying experience I've had It had been some time since we'd purchased a new car. After having spent countless hours at other dealerships with shady business practices, we were r It had been some time since we'd purchased a new car. After having spent countless hours at other dealerships with shady business practices, we were ready to give up our search and not buy a car. After someone suggested we visit AutoNation Chrysler Jeep Arapahoe, I took a look at their website to check what they had on inventory. Their selection was great, much larger than most dealers in the area, and we found a vehicle we really liked. When we arrived we were greeted enthusiastically by Demitri Gavito, who then introduced us to Gus Dibella the sales representative. He took us right to the vehicle we wanted, and after a thorough inspection, we took a test drive. Gus answered all of our questions and really made us feel comfortable. After deciding to purchase the vehicle, we met Demitri for the financing. This is where I normally get really stressed and uncomfortable at other dealers but Demitri made us feel welcome and relaxed with his extensive knowledge, professionalism, and willingness to work with our situation. He guided us through all the paperwork with care and patience. We are so happy with the deal we got on our new car, and couldn't be happier about our decision to buy from AutoNation Chrysler Jeep Arapahoe. I highly recommend Demitri and Gus to anyone looking to buy a car, and we will certainly remain customers! More

Bought and sold cars to these guys it's a great place I bought a car from Demitri Gavito and I also sold them one a month earlier. These guys are great and won't play typical games with you. They will giv I bought a car from Demitri Gavito and I also sold them one a month earlier. These guys are great and won't play typical games with you. They will give you the best numbers upfront to move it along quickly and not waste your time. Great people and great inventory. Highly recommend. More

Very very helpful sales reps. Got to the point quickly, explained everything thoroughly. Easy to talk to people. Finance rep made it easy to understand my options. Very pleased with my visit explained everything thoroughly. Easy to talk to people. Finance rep made it easy to understand my options. Very pleased with my visit More

I had a phenomenal experience! Everyone was extremely friendly and helpful. I never felt pressured into purchasing my vehicle or the warranty. Demitri was extremely upbeat and professional. He listened t friendly and helpful. I never felt pressured into purchasing my vehicle or the warranty. Demitri was extremely upbeat and professional. He listened to me when I gave him my list of “must haves” as well as my budget. The process was smooth and quick. I will continue to purchase my vehicles through him. Gus was also amazing! He made sure that I was comfortable with the the details of my trade in and that I thoroughly understood the process. He was respectful of my time and made sure to monitor the entire process to make sure I was out of there as quickly as possible! I had a wonderful experience and will continue to recommend this team to my friends and family. Demitri and Gus have a lifelong customer in me. I completely disagree with all of the negative reviews I have read! More

Wow!!!! I have to say I usually don’t write reviews but I had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep had to this time. I am a single 50 year old woman and have never felt so appreciative for all the help and patience that was given to me here at Jeep. Shout out to Gus for finding my perfect car and Demitri thank you for working your magic when no one else could. More

Unethical and unprofessional behavior They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They cla They will hold a car for someone who is "thinking about buying it, but haven't made their minds up" with no money down holding the vehicle... They claim they cannot sell someone a car who is there (has money down and excellent credit) because of this. This is not only bad business but unethical as well. Legally you cannot refuse to sell a vehicle to a customer if there is no deposit holding the car. More

unprofessional I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came I love my jeep, but I hate this place. Took my Rubicon in for a recall, to get tires rotated and to get a new locking lugnut. I called before I came in to pick it up to double check that it was done, but when I got there, the service person had put "done" under something that had not been completed. When I asked them to do it, the advisor told me they "might have to cut the lug nuts off if they don't have a universal key for it". When I pointed out that they had just charged me to rotate my tires, he seemed a little surprised. Moral of the story, I had to come back later on a Saturday to pick up my Jeep for something that took maybe 5 minutes to complete. I can't stand this place and won't be back. More

IF YOU DON'T TAKE OF THE CUSTOMER, SOMEONE ELSE WILL! We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service We had a 2019 Jeep Cherokee with stubborn electrical issues. While I can appreciate it takes time to troubleshoot and diagnose the issues, our service advisor was mostly difficult to work with. I originally dropped the car off about 3 weeks ago and he called me the next day saying a battery cable was loose which fixed the problem. Well, we picked it up at night and maybe 12 hours later on the way to work, SAME problems. Hey, again I understand this was a complicated problem. Here's where it went downhill: No loaner vehicles which I understand so I had to uber to and from work 3 times over the next few days. Hey, I'm a patient man so I went with it. Getting information out of my service advisor was like puller teeth. Apparently, Chrysler has a rental car program under the warranty after diagnosis. OK great. They also have a tow service. I never did get a rental but eventually I got a loaner. I did use the Chrysler tow line service which was great! Except for just one small issue - The tow truck driver COULD NOT FIGURE OUT HOW TO HOOK UP MY JEEP. So at great risk with a faulty electrical problem going on, I drove the car myself to the dealership and took an Uber to work. We finally got a rental a couple of days later and began diagnosing the problem through Chrysler. First they thought it was the alternator so they replaced the alternator which took a few days. When that didn't solve the problem, it was back to the drawing board. On about 11/18, my adviser told me they would be doing further troubleshooting. I may be off a day or two but I think that's accurate. By Friday, 11/22, I hadn't heard anything but no big deal as we had the rental. Monday, nothing. Finally, On Tuesday I wrote my adviser explaining that it had been a week and I did not appreciate not having an update. He fired back with some TUDE, saying he told me last week the alternator was bad and when he heard something, he would tell me. WOW. I was shocked at his response making me out to be a "bother". Well, later that day he emailed back saying they found the problem and the car was fixed. We picked it up on 11/27 and it had a CRACKED WINDSHIELD! Trust me, the windshield was fine when we dropped it off. When I pointed it to him, his response? "yeah, it's the cold weather" Another service adviser stood right next to him backing him up" I asked him if he was going to fix it since it broke under their care and he said, "nope, we're not responsible for windshields". As we were sick of the car and wanted to trade out of it, he recommended a salesman and we did look at a beautiful 2019 Grand Cherokee for $39,999 and said we might be back to look at it. Well, we thought about it and decided that Jeep Autonation did not deserve our business and we did buy a 2019 GMC Acadia for the exact same price(we did get a discount) and COULD NOT BE HAPPIER. What does a windshield cost? $100? $200? Hey, I'd like to congratulate this punk service adviser for saving his dealership a couple of hundred bucks by not doing the right thing and replacing the windshield THEY broke. It only cost them a $40,000 sale and not just our business, but everyone I tell from this point forward. More