AutoNation Chrysler Jeep Arapahoe | Page 84

Great service in helping me from California and getting the vehicle held for me so that I could get a easy purchase on my move to Colorado the vehicle held for me so that I could get a easy purchase on my move to Colorado More

Friendly, knowledgeable and quality sales and customer service. First time Jeep buyer and will definitely be back in the future. Work with finance was smooth and easy. service. First time Jeep buyer and will definitely be back in the future. Work with finance was smooth and easy. More

This was the worst car experience of my life. I scheduled an appointment 3 weeks in advance to address an electrical problem with the drivers seat. I dropped off my Jeep at the appointed time on Friday morni an appointment 3 weeks in advance to address an electrical problem with the drivers seat. I dropped off my Jeep at the appointed time on Friday morning. Friday afternoon Justin called ad told me they were "really busy" and they would get to my Jeep in Saturday. "Really busy"? then why did I have to make an appointment 3 weeks in advance? Saturday Justin called and told me they still hadn't gotten around to fixing my Jeep and would need to keep it until Monday, but that it would be ready then. I got another call Monday morning letting me know that they had finally found the problem - a bad battery. It would take a couple of hours to replace and my car should be ready that afternoon. No one called Monday and my Jeep was finally ready late Tuesday morning. I asked Justin why it took 5 days to find the problem and replace the battery. He had no answer. This tells me that your people are either incompetent, lazy or both. You have certainly lost my business forever. More

We were extremely pleased with the can-do attitude of the dealership. Delivery of the new Jeep and pick-up of our trade-in was especially helpful. When the windshield was cracked on the way here, the team dealership. Delivery of the new Jeep and pick-up of our trade-in was especially helpful. When the windshield was cracked on the way here, the team immediately made it right, authorizing the replacement and setting up the appointment. All of our questions about the whole process were answered quickly and authoritatively. This is a good crew, from top to bottom. More

We have purchased or leased four Jeep vehicles (Grand Cherokees, Cherokee and TrailHawk) from AutoNation Jeep Chrysler on Arapahoe Road in the last dozen years. Have always had a pleasant, professional Cherokees, Cherokee and TrailHawk) from AutoNation Jeep Chrysler on Arapahoe Road in the last dozen years. Have always had a pleasant, professional engagements with their sales and support staff. Great products, reasonable prices and effective service can be expected from this dealership. More

Very impressed with the quality of service and the kind and professional employees. Also very impressed with the quality of work performed on my keep. and professional employees. Also very impressed with the quality of work performed on my keep. More

Very professional they got me right in for my oil change , the waiting room very comfortable with free coffee and all employees seem very friendly , the waiting room very comfortable with free coffee and all employees seem very friendly More

DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE. Had an appointment for 7:15am on Tuesday morning. Dropped my Jeep off and hadn’t heard anything so I called and left a message at 1:30pm. At 3pm Justin ca appointment for 7:15am on Tuesday morning. Dropped my Jeep off and hadn’t heard anything so I called and left a message at 1:30pm. At 3pm Justin called me back and said that he thought they just got backed up and didn’t get to it. I said do you think, or do you know? I thought that since he is there he could go check (he is closer to it then I am) and call me back. At 3:30pm he called me back to say they didn’t get to it. Day 2 – Never heard anything so I called and left a message around 11:30am. Never got a return phone call so I called 6 more times until someone picked up about 1pm. Was told by Thomas that he just got the paperwork back and wanted to check and make sure that these repairs fell under manufacturer warranty. Thomas did call me back and said that they hoped they could have it done by 5pm and that they would call me. NOBODY EVER CALLED ME. Day 3- I started calling them at 11am, finally got Justin on the phone and he said he thought they were buttoning it up. Nobody ever called me. I called again at 1pm and Justin said that he just got the paperwork, and I could head over and pick it up. WORST SERVICE I HAVE EVER HAD. I WILL NEVER SET FOOT IN autonation jeep Arapahoe again. More

Did a factory order for a 20201 JLUR 4xe and the whole process was pretty easy. I did the whole process online via text/email other than delivery. I would recommend working with Gary. process was pretty easy. I did the whole process online via text/email other than delivery. I would recommend working with Gary. More

Rampant haggling; Non-transparent vehicle information; Harrassing management behavior... New car purchase on Jan. 2021 1. ANCJA will apply unnecessary charges for windows tinting and anti-theft prot Harrassing management behavior... New car purchase on Jan. 2021 1. ANCJA will apply unnecessary charges for windows tinting and anti-theft protection to your purchase. Have them remove these upcharge. My new Chrysler already comes with factory installed window tints and anti-theft system. Yet, they still try to dance around the charges using evasive/technical wannabe verbiage to keep those costs on my purchase contract. Confidence loss. 2. Avoided to provide the VIN# and mileage on a new purchase until 1-day before taking delivery. It turns out the vehicle is ~300miles away, in which, they have to drive to ANCJA. Neither the sales associate nor management were forthcoming with this information throughout the week long purchase process and buyer actively inquiring about it... Confidence loss. 3. After taking delivery, an online survey was emailed to the buyers, in which, I think it ties to the associates' performance bonus structure. I completed the candid survey, then I received a phone call from a manager at the AutoNation Chrylser Jeep in Littleton soliciting feedback about the survey results (Clearly, it wasn't an anonymous survey). The first 30 seconds of the phone call went fine as I try to explain my experience with them from the beginning of the process. Thereafter, the conversation morphed into a argumentative defense from the manager, where he yelled into his conference telephone microphone about things like: "We did you a favor..."; "We got you the car"; "I've never seen a rating this low" and so on. I could hear a number of individuals laughing in the background on my end as he yelled into my telephone speakers. Overall, the conversation ended with him hanging up on our 2 minutes call without a constructive or meaningful dialogue. "Failed" rating. My collective experience based on the instances above begs the questions: a. If the manager can harass a customer like a maniac, how do they treat their employees or others who may have less purchasing power? b. Should I be concern about bringing my car in for maintenance, in fear of, retaliation? More