AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

Oil change service went great and went smooth and on time. Service advisor Carl did a great job . time. Service advisor Carl did a great job . More

Great service, Nicholas was great and our truck was done when promised. Very pleasant experience. when promised. Very pleasant experience. More

Automation's service department was quick to supply my needs with the knowledge and customer service all dealerships should aim for. it was relief to find a dealership willing to help me in my unique situ needs with the knowledge and customer service all dealerships should aim for. it was relief to find a dealership willing to help me in my unique situation as well as provide oem level practice. both Tina and Mia provided exceptional service. More

Little far from central Phoenix. But everyone did on time . Recommended for others as well But everyone did on time . Recommended for others as well More

THREE VISITS AND 5 DAYS FOR HEADLIGHT PROBLEM! I dropped off my car utilizing the "night key drop" the day before my appointment so that the service department would have the car first thing in t I dropped off my car utilizing the "night key drop" the day before my appointment so that the service department would have the car first thing in the morning in case they could get to my car before my 9am appt. I called at 9am to verify they had the car and to see when to expect it to be completed. No answer at serviced dept, left message for "Mia", the outgoing message requested. No call back. At about 11:15 got a text message wanting me to check in for my appointment. Got a second text message wanting the same thing 15 minutes later. Tried calling, and again no answer at the service dept, just an outgoing msg to leave one for "Mia". I left another one. Then I got in my other Chrysler and drove to the dealership to see what was going on. I drove in the lot and couldn't believe my eyes when I saw my car that I had dropped off the night before exactly where I left it. It was now about 11:45am and obviously no one had taken my car to the service area. That would explain the text messages I guess, but where and who had the keys to the car? No customers were in the service driveway or in the office cubicles, but there were 4 service employees in one of the cubicles, so I walked in and looked around. NO ONE acknowledged my presence. So after about 5 or 6 seconds in a louder than normal tone I said, "hello, I'm another person in the world here, can someone help me please". One gentleman said, "oh yes what can I do for you?" I said "it would be nice to see who has the keys to my car I dropped off last night for my 9am svc appt because the car is still sitting where I left it! And I'm getting text messages wanting me to check in for my appt what's going on? No one knew. Finally, Nate, the service advisor came and said he hadn't checked it in yet. Well, why then did I have a 9am appt if no one was going to look at the car until later?!?! He said actually no one probably would be able to look at the car until probably Thursday or Friday! This occurred on the 5th, Wednesday. So now, the manager was here at the time. I think his name was Michael or Nicholas, not sure. Anyway, he confirmed that that was the timeline and wasn't very concerned that the appt was 1 or 2 days prior to when they could actually look at the car. I asked both of them, if they couldn't look at the car until Thursday or Friday, why then was the appt made for Wednesday and not for the day they could get it in. Made no sense to me! Anyway, I had previously brought the car in for headlight problems on two prior occasions about a week and a half apart. Both times they said the bulbs needed to be replaced once on the passenger side another on the driver side. To the tune of four hundred dollars plus EACH! When they finally got to diagnose my car Saturday, they said it was the ballast or the headlight module that needed replacing. This was going to be about $984! So the first question is, if the ballast was bad, it probably was bad the first time I brought the car in so how confident am I that I really didn't need to buy a four hundred dollar light bulb? I guess I'll never know. But unfortunately when one loses confidence, doubt takes its place. So now I have the car back. All the lights work properly and my blood pressure is back to normal. Am I satisfied with the work that was done? - YES. Am I satisfied with the timeframe that the work was done? - NO Am I satisfied with the service advisor? - YES (I don't believe the timeframe delay was his fault) Am I satisfied with how the management handled my complaint? NO Will I take my car back to this dealership in the future? NO In summary, this could have been totally avoided and still maintain their goodwill if this dealership would implement just ONE THING. Someone needs to answer the phone on site at the dealership and be ready to answer questions about the status of a service visit. Anything less is futile. More

Very satisfied with my service. I was informed about so many things recording my car. I felt so safe & that I was in great hands with Autonation CDJR! I won’t trust anyone else with I was informed about so many things recording my car. I felt so safe & that I was in great hands with Autonation CDJR! I won’t trust anyone else with my car! More

Nate was excellent and welcoming. Made sure he understood my concerns and requests for my Dodge Journey. I saw only new faces but one of the young lady advisors promptly greeted me at Made sure he understood my concerns and requests for my Dodge Journey. I saw only new faces but one of the young lady advisors promptly greeted me at arrival, and got who I was assigned to. Great job Dodge AutoNation! I thought all service departments were run like yours and I am wrong! We walked out of a nearby dealership service department just a couple weeks ago without even handing over the keys to them for a recently purchased used Ford vehicle because the service advisor was incredibly rude and seemed put out we were even there. No greetings or acknowledgment that we were even there by anyone. My interaction with your service team and even the technician working on my car were top notch and customer centered! Thank you! More

I appreciate this dealership! I brought in my Jeep on a Saturday, not scheduled, and was leaving for a week vacation that following day. Mia, my service associate, was friendly an I brought in my Jeep on a Saturday, not scheduled, and was leaving for a week vacation that following day. Mia, my service associate, was friendly and was able to get my vehicle back to me that afternoon. Thank you so much for the speedy service! More

The customer service representative for my oil change had very minimal knowledge. The training program for these people must be very poor. I asked 2 minor technical questions which she was unable to answer o very minimal knowledge. The training program for these people must be very poor. I asked 2 minor technical questions which she was unable to answer or ever translate to a technician. I was not allowed to talk to the technician either. Very dissatisfied and will never go there again! More

When I had my bad experience in Mesa at AutoNation, The GM at this location reached out to me. and tried to do whatever it would take to make it right. He has since moved on. I should have know the honest, GM at this location reached out to me. and tried to do whatever it would take to make it right. He has since moved on. I should have know the honest, respectable and professional manners left when he did. They sold me a RAM 3500 they claimed would tow up to 21k. I have had problems towing and driving after they replaced the main valve on the transmission. I took it back to them and they now are saying a RAM 3500 is not able to tow 12K. That there's nothing wrong with the truck. I attached my tow rating from the Dodge Ram base on my vin (vin removed) Also, I asked them about mpg, drive 300 plus miles of highway, with MDS getting worse less than half the MPG I did before they replaced the Main Valve in the transmission. According to them summer gas gets the worst gas mileage so gas station can sell more gas. I attach a snip from the Department of Energy that doesn't' agree with this opinion. These guys are crooks! I use to like it, to a point I have bought 2 vehicles at this location. I am really regretting this. Lucky my Jeep Wrangler was brand new and only on their lot for 2 days. The mechanic at this place would most likely tell you, your fuel filter needs to be replace on your Tesla. They lie, cheat and steal. Highly recommend going elsewhere. They kept my truck for 2 weeks to tell me it was my fault. Had they made an effort I might have traded it in at their dealership. But, now. I will be taking another path. When I picked up my truck i was informed my truck is able to tow 7k according to this mechanic. So, I bought a Ram 3500 to tow more and really i can tow less than my Silverado 1500... this guy cant be serious. Update: I sent an email to their new GM Joseph Asadi. didn't get a response yet. They are going to with 12k is over towing for a truck Ram trucks shows differently based on the vin. Their mechanic refuses to check out the previous repair. Their Service director is out until the 12th. More