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AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center
Phoenix, AZ
841 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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841 Reviews of AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center
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September 06, 2021
Scheduled car for oil change two weeks in advance. Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter Waited over an hour before I checked to find out they had no oil filters. Told it should be any minute. Over a half hour later, still no oil filter. How does a service center not have parts for servicing vehicles? Lack of management and customer service. More
by Todd
Employees Worked With
Samuel
September 06, 2021
Carl was so helpful! I’m always worried about be up sold since I know nothing about cars and Carl was so informative. I will definitely request him for the future. since I know nothing about cars and Carl was so informative. I will definitely request him for the future. More
by Shaina03
Employees Worked With
Carl
September 03, 2021
tried 3 time to have the bed lights I bought from Auto Nation. was told they were 2 weeks out with work and was never offered a appointment. Went online to schedule a time and Nickolas Thomas e-mailed bac Nation. was told they were 2 weeks out with work and was never offered a appointment. Went online to schedule a time and Nickolas Thomas e-mailed back and I was finally able to have my lights installed. Nickolas was very helpful and had the truck in and out very quickly. Thank you Nickolas. More
by barton_bruce
Employees Worked With
Nickolas Thomas
September 03, 2021
No one answers the phone. Had no idea my car would be there overnight. No call at the end of the day to advise. No call the next morning. I had to call the service director to get any communication. Oh a there overnight. No call at the end of the day to advise. No call the next morning. I had to call the service director to get any communication. Oh and I left with my car clunking. Had to read the reciept that there was an issue with my bushings. No one told me nor offered to fix it before I left the lot. Never going back. Never buying a vehicle there ever again. More
by Ll
Employees Worked With
Don’t want to say
September 02, 2021
The service itself was good but VERY disappointed it didn’t include tire rotation I would have expected that to be part of the service that I paid for upfront, I feel cheated to be honest. On my fir didn’t include tire rotation I would have expected that to be part of the service that I paid for upfront, I feel cheated to be honest. On my first visit they were going to rotate tires but didn’t have the key for lug nut locks had service dept order and I waited for several weeks for the key! More
by victoriaparker1
Employees Worked With
Sam
September 01, 2021
Let me start by saying I’m pretty OCD about keeping my cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With cars well maintained. However, I’m also not one to go out and buy new either so I expect the used cars I buy to have some issues here and there. With that said, I have a 2015 Challenger SRT 392 and I recently purchased a 2011 Ram 1500 5.7L 4x4 and I’m more than willing to spend the money on initial inspections and maintenance to be performed by a local dealer. Unfortunately, I will not be returning to the Auto Nation Power Dodge North Phoenix dealer ever again!! To start with, in my opinion, it’s unacceptable to take appointments only tell a customer upon arrival that it could take up to 3 days to complete diagnostics. I’m fortunate enough to have 2 cars so being without one isn’t a big deal. However, for those who rely on a single mode of transportation, this can be extremely inconvenient. Second, when a service advisor doesn’t “ADVISE” a customer on work that should be completed, he’s not really doing his job. In this case, I bought a used truck that had a flat lobe on a cam shaft that caused a misfire and resulted in a check engine light. Since the front of the motor had to be taken apart anyway, o thought it would be a good idea to replace old parts that wear out with new parts. When I received my initial quote I was a bit surprised this wasn’t included at least as an option since there would be no additional labor involved. But I had to go out of my way to request a new timing chain, gears and tensioner. Which doesn’t sound like a big until you realize it’s almost impossible to get ahold of your “ADVISOR”. Which means I had to make a trip to the dealer, find the advisor and have a discussion about what I wanted. Finally, when I have a list of items I want addressed/ fixed, I don’t think it’s unreasonable to expect that EVERYTHING on that list is addressed!! Not only were there multiple issues that weren’t fixed or addressed, but my efforts in making a special trip to the dealer to ensure a new timing chain, gears and tensioner were installed was a complete waste of time as this was not completed due to a “MISCOMMUNICATION WITH THE TECH”!! Which I interpreted as there was NO communication with the tech about what I wanted. The “ADVISOR” apologized for the issue and said if those items needed to be replaced at a later date, I would not be charged for any labor. Only problem with that is if the timing chain goes bad, more often than not, the motor is trashed!! If this happens, I will be holding Auto Nation fully responsible!! To wrap up, I spent almost $7k on the issues that were actually fixed but still don’t have the piece of mind of knowing that everything I wanted done to ensure maximum reliability of my new used truck was done. So buyer be ware, if you go to this dealer, you might not get your money’s worth and no amount of money is worth a bad experience!! More
by Chris
Employees Worked With
Carl Ross
August 30, 2021
I bought my car from AutoNation back 2019, only have taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome! taken it there to get serviced Customer service is great and the service adviser Nicholas Thomas is awesome! More
by Nancy
Employees Worked With
Nicholas Thomas
