AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

Samuel Peirce was a fantastic Service Advisor. He listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. listened to our service concerns, carefully noted and made sure they were addressed promptly and to our full satisfaction. Thank you. More

Great service, took care of everything noted in service request in a timely and professional manner. request in a timely and professional manner. More

Staff was great. Unfortunately they had to keep overnight and that was a little tough over all good service. overnight and that was a little tough over all good service. More

Service was quick and low costs/no costs because vehicle was warrantied. Use web to schedule and it make everything easy. was warrantied. Use web to schedule and it make everything easy. More

Nicholas Thomas was just plain awesome. Loved the fact that he could already tell I didn’t want my Jeep washed that he could already tell I didn’t want my Jeep washed More

Remote appointment setters (FL) are making appointments for work that the dealership (AZ) is unable to address at the current time & loaner/rental vehicles are unavailable resulting in delays & multiple ap for work that the dealership (AZ) is unable to address at the current time & loaner/rental vehicles are unavailable resulting in delays & multiple appointments. Though 'courtesy' washes are a nice touch; vehicle owners should be consulted prior to it being done unless it is a touchless wash. I have never used brushes on this car, plus the front plate was torn off by the machine & no one noticed until I called Sam several days later, at which point he checked & found the plate in the carwash. He did re attach the plate for me but this was one more unplanned trip. More

The staff was knowledgeable and was quick to getting me taken care of. The vehicle summary upon pick up was thorough yet high level so I understood. taken care of. The vehicle summary upon pick up was thorough yet high level so I understood. More

Worked with Izzy in service, great service and listened and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and and got all issues resolved in a reasonable time! Another dealership was very rude and didn't listen to problems on vehicle and one time through and she had her team solve them all! Thanks for great service! More

Terrible customer service I have been a customer for the past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be so past 2 years and never had been treated so bad. Had an appointment which when I arrive they check me in and they inform someone was going to be be soon with me waiting almost 30 min to someone I think it was Samual came and ask what I need to get done which I already had explain in the appt. but I explain which was an oil change tire rotation and inspection point. Also I had some issue with the screen on dashboard glitching which he inform will take 4 days and when I ask about the rental he said no they didn’t have one which early when the appt was made they inform I will be having one. And he just told he had 43 people waiting and he could do anything. So I just to do the maintenance which I was inform it will take 1 hr 30 min and to just go and wait. Really unprofessional. I went to ask about my car again and also to inform that I had the coverage he was rude and then he told my car wasn’t going to be ready until 2hr 30 min and ask so what the whole point of me making an appt and then you telling a time which it’s not true and also when I made an appt I ask for a rental and they confirm because I need for my work. He just nodded and didn’t even care. And he rudely tells me I didn’t even had an appt. which I was showing him the email and confirmation number and that everything I was telling him was a lie. Which he already had confirm the appt and my name was showing on the list. Never ever going back again. And will never recommend! More

Nick Thomas is a great service writher!!! He takes my problems very seriously. He is the best! That is all I have to say. He is the best problems very seriously. He is the best! That is all I have to say. He is the best More