AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

The service was good. I really Nicholas Thomas he is easy to talk to and very informative. to talk to and very informative. More

Brought my jeep for routine service. Received excellent service from Sam who was thorough with his explanations, kept me informed while I was waiting and very pleasant. Service was done in time frame given service from Sam who was thorough with his explanations, kept me informed while I was waiting and very pleasant. Service was done in time frame given to me. Will definitely return when needed. Thank you Sam!! More

Izel was a pleasure to work with! Professional and did exactly what was promised ! I bought this vehicle from them in 2019 and will be going back to build my TRX in 2 years exactly what was promised ! I bought this vehicle from them in 2019 and will be going back to build my TRX in 2 years More

Was the worst service experience ever. I was assigned to service Advisor Nicholas Thomas. I’m going to keep my review short , because they already wasted so much time in my life. Do not recommend at all . service Advisor Nicholas Thomas. I’m going to keep my review short , because they already wasted so much time in my life. Do not recommend at all . More

After reading all reviews, I will not go into detail about my experience until I get my vehicle back. Because I reacted to the poor level of customer service, this service department Has dragged their f about my experience until I get my vehicle back. Because I reacted to the poor level of customer service, this service department Has dragged their feet for three weeks. Never return calls. Won’t give status updates. Recently told its almost ready and when I followed up, the vehicle was taken apart. I can only imagine the retaliatory “findings” they give me next. I also feel the positive reviews are written by friends and family because my experience is spot on with those of negative experiences. Bottom line. They do not care. The service writers frustrate customers and get a thrill because there is no accountability. If you read the responses to negative reviews, it seems complaints fall on deaf ears. I write this to encourage potential clients to seek assistance elsewhere. You may just get better service finding a mechanic in an alley of south Phoenix. You WILL grow frustrated easily and you won’t get positive results. Definitely not the friendly service I expect. Negative reviews are spot on. More

Great customer service!The Service Manager will go out Great customer service! The Service Manager will go out of her way to help and assist the customer needs. Great customer service! The Service Manager will go out of her way to help and assist the customer needs. More

I went for my first oil change on a brand-new vehicle. Carl was very nice, even though I was frustrated about "losing" the remaining uses of a prior Mopar service contract that I had purchased when I had Carl was very nice, even though I was frustrated about "losing" the remaining uses of a prior Mopar service contract that I had purchased when I had another vehicle. He helped me out by giving me the phone number of who to contact. He also found another special offer for the same type of contract. Although he initially quoted me almost 2 hrs for an oil change (which is a long time), my vehicle was finished sooner. I will continue to bring my vehicle here for service. The one thing that was confusing for me and the service advisor was the new contactless "check-in" process. I checked in prior to arriving and got instructions to park in the customer parking area and leave my keys in the dropbox. When I arrived, there was no designated parking area and I wasn't sure about the process, so I followed the usual procedures. Carl told me that this was a new thing and they weren't even sure how it worked yet. Hopefully, they will get this figured out soon. I also received a follow-up phone call from Steve, the service manager, who advised me to call him directly if Mopar is not able to help me with the service contract issue. His offer to help was much appreciated and I will definitely do that if I do not receive a satisfactory resolution. More

I have been bringing my Jeep to this dealership for service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute service since I purchases it brand new in 2017. After this last time, I will never take my car there again. Nicholas was absolutely rude, the minute I walked in for my appointment he held his finger in the air to stop me. His approach was extremely rude from start to finish. 2 previous service advisors had promised me a service discount for all future services, which have been applied in the past and he was able to see. He fought me on it for quite some time and did not want to offer it again. He even put down the advisors I previously worked with. My vehicle was dropped off at 4 pm which was my appointment time, and he said it takes about an hour to be ready, and they close at 6 pm, but that I have to leave my car overnight because he cannot get it done as scheduled. To top it off, usually they run your car through a car wash at the end of each service (at least they did every single time the past 4 years), and when I picked up my car it was FILTHY. Never again. More

My first time to use this dealership. I went to get oil change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have change. When I got home I decided to look under the hood. There was oil spilled on the engine and a puddle of oil by the oil cap. They could have cleaned that up but didn't. I cleaned it up. I'm not impressed. Also left an oil ring where they sat the oil cap during service. Service advisor was nice. More

Sam and staff were Very persistent in attempting to diagnose my Jeep’s issues dispute not correcting the issue. diagnose my Jeep’s issues dispute not correcting the issue. More