AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

I had an appointment and 3 days later I received a call back and was told an outrages ridicules quote!!! The only time I got feedback on what was going on is when I called no one reached out to me I went back and was told an outrages ridicules quote!!! The only time I got feedback on what was going on is when I called no one reached out to me I went to the same advisor who has always been helpful I requested to speak with the manager again no call back it has never been like this before I ended up towing my car to another place! I will never go back, also now the sales department calling and emailing and texting to try to but my car and put me in a new one never will I buy from automation again or have my current car serviced there again More

We drive 25 miles to this dealership for service even though there is a another Jeep dealer that’s a lot closer. Always excellent service. though there is a another Jeep dealer that’s a lot closer. Always excellent service. More

Updated - svc appt 6/09/22: Having been to this dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, the dealership and service several times, this time was for my Challenger. My original appointment was with another service advisor and on arriving, they turned out to be short-staffed. Carl stepped in to assist who, quite frankly, is awesome. His knowledge is on par, very fun and nice, provided great information, fixed my account to reflect both cars and overall made the experience enjoyable. I would give him 5 stars for his knowledge and customer service. The service center could use some attention in terms of backfilling. Service appt 3/29 with a new advisor. Carl Ross was thorough, direct and provided quick responses. He also addressed my concerns and provided a detailed report of my vehicle. While there is no shuttle service at this time (can make it a little challenging if you don't have a ride to/from), the service was performed exceptionally well and I appreciated the response and dedication. Overall, my experience was pretty good. The Service Adviser, Bert Wells was very nice although whatever is underway now has caused a huge issue with them being backed up with several cars waiting and half their service area was blocked. I had to leave my car there overnight and was not provided status the next day until I called several times. After diagnosis, while they found the issue, they stated the car was in an accident which is simply not true (I have a friend who is a master mechanic and he confirmed this as well). The vehicle history is clean and I am the first solo owner. They did mention some service it needs and and had I been called with the diagnosis prior to the pickup I would have had them do the service. More

This service department provides excellent service and truly cares about its customers. I trust them with my vehicle. truly cares about its customers. I trust them with my vehicle. More

My service assistant, Carl, was fantastic and unfortunately the last time I came in was provided incorrect information which led to a longer wait time on a possible serious recall. I thank Carl f unfortunately the last time I came in was provided incorrect information which led to a longer wait time on a possible serious recall. I thank Carl for steering me in the right direction and giving me proper correct information about my vehicle. He was knowledgeable,considerate and efficient. More

Took my Ram 1500 in for 100k servicing and showed up an hour early on accident. They were still able to get me checked in no problem. David kept in contact of any other issues that popped up during the ser hour early on accident. They were still able to get me checked in no problem. David kept in contact of any other issues that popped up during the servicing which was great. Always friendly staff when I go and usually decently time to get my vehicle back. More

Great fast service with good communication. My truck runs awesome and it was a hassle free experience, I’ll definitely be coming back to the dealership again. My service writer let me know as s My truck runs awesome and it was a hassle free experience, I’ll definitely be coming back to the dealership again. My service writer let me know as soon as the problem was figured out and as soon as it was ready for pick up. Great service! More

Nicholas Thomas our service advisor is very knowledgeable and confident which makes us very comfortable and trusting bringing our vehicle for service. and confident which makes us very comfortable and trusting bringing our vehicle for service. More

Carl always helps me and always great service. He always informs me of pick up. He always informs me of pick up. More

The sales team was amazing. They helped me get a loan and restart my credit history. The service department was under staffed and took a bit to inform me of the situation on my They helped me get a loan and restart my credit history. The service department was under staffed and took a bit to inform me of the situation on my truck for service but the work was handled well and I was back on the road in just a few extra days. Hopefully next time they wash my car, but they were super busy. More