AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

Sadly my service experience was extremely poor and frustrating. Scheduled my appointment for Tuesday 5pm. Obviously I understood they would not see it till earlier the next day. Got a call on Thurs frustrating. Scheduled my appointment for Tuesday 5pm. Obviously I understood they would not see it till earlier the next day. Got a call on Thursday morning 10:30am saying car had been diagnosed and needed repair. He said it can be finished today and the costs would be $450. I told the service manager I had a warranty and he said email to me and I will see if it is covered. That was the last communication I received, I called back 3 times on Thursday and left voicemails and emails and got nothing. Called Friday Morning and afternoon and got nothing. Finally called a different number and got hold of a receptionist, who was very nice but proceeded to give me the run around, I asked for a supervisor and she said he was not available, I asked for the next manager and she said they are not available. I asked for a phone number for them and she said she could not provide one, It was truly amazing how well versed she was on her responses in order to avoid an excalation to a manager, Then Monday came around and I again called and got a hold of another receptionist and got the exact same run around, no manager or supervisor available. It was in shock they a service center could even function like this. Finally I got a call on tuesday from another guy Abrian ( the service supervisor) and he said all the things, people out, too many cars, etc.. He was very nice but could not provide a decent reason for a lack of communication. He finally got my warrantly information verified on Tuesday afternoon and car was repaired and I finally got it back Wednesday. I hate writing bad reviews but if you messages are going to say please bring your car here becuase we give excellent service, then they need to provide that service. Did not even get offered a complimentary oil change. I got that from another dealer because my oil change took 45 minutes longer than expected. WITHOUT DOUBT I WILL NOT be taking my vehicle back to Autonation Jeep. I do not recommend anybody else either. On a side note, in the time between taking my car and getting it back I got 3 offers from Autonation to buy my car. Funny how when they want something the intensity picks up. More

My service rep, Nicholas Thomas, was awesome! Thank you and I would recommend Auto Nation for service needs Thank you and I would recommend Auto Nation for service needs More

Friendly people but Abrian (the manager) never called me back after calling for days. He made me think they were really going to help me. My car was there for days and they couldn’t even do the recall on it back after calling for days. He made me think they were really going to help me. My car was there for days and they couldn’t even do the recall on it. They raised the cost of work from $355 to $1300! I have extended warranty and they are still trying to wax me! A single mom! More

My service agent, Carl, is the best I’ve ever had at any dealership and I’ve bought many cars in my time that have all needed service. He was professional, knowledgeable, personable, attentive and just gene dealership and I’ve bought many cars in my time that have all needed service. He was professional, knowledgeable, personable, attentive and just generally really good guy! More

Great people and great experience, finished with work earlier than was expected. The whole appointment was not difficult at all. earlier than was expected. The whole appointment was not difficult at all. More

They always get me and out with no hassles. They are great to work with They are great to work with More

Great service and they answered all my questions. I have my vehicle serviced here since I bought it. Always helpful and friendly. I have my vehicle serviced here since I bought it. Always helpful and friendly. More

3 hour wait for a scheduled oil change, not good, service writer did a good job, didn’t have my oil filter in stock, knew my car was coming in for service and did not prepare, safety check was to be complete writer did a good job, didn’t have my oil filter in stock, knew my car was coming in for service and did not prepare, safety check was to be completed while in for service, metal object found in tire by service writer because I asked if my air was checked in my tires and glanced down and saw a metal object stuck in the tread, luckily the tire was not damaged, but that should have been found by the technician who was working on my car. More

Your service Dept. was amazing. They preformed maintenance on my Jeep in time for my vacation. Your Service Director, Abrian Acedo, made sure my Jeep was ready and kept was amazing. They preformed maintenance on my Jeep in time for my vacation. Your Service Director, Abrian Acedo, made sure my Jeep was ready and kept me in formed as to what needed to be done to make sure I didn't have any problems during my trip. It is because of people like him that, I will continue to buy Jeep and always look to AutoNation for service. Thank You, Dr. John C. Corella More