AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

The Appointments were not overbooked and the wait time was reasonable. Comfortable waiting room area. was reasonable. Comfortable waiting room area. More

I did not give 5 stars because they did not use floor mat protection and now my beige floor mat has a lot of black. protection and now my beige floor mat has a lot of black. More

The people were friendly to deal with but no one will answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! answer the phones to make an appt & 2 hrs 20 min for an oil hr. Crazy! More

They took great car of my vehicle. There was a bit of a wait but the team was knowledgeable and open to questions. This was my first time at this dealership and I will be back! Also th There was a bit of a wait but the team was knowledgeable and open to questions. This was my first time at this dealership and I will be back! Also the service advisor was super responsive about another vehicle we have. We feel comfortable and confident bringing back that second vehicle in. It’s going to be in good hands. More

Nice and quick. Thank you for your help Amid. You did a great job. Yay Thank you for your help Amid. You did a great job. Yay More

Service center did a good job. However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 However when dropping off my vehicle there was a big fiasco on finding the key to the lug nuts. I did not know what it looked like and after asking 3 times, I never got an answer from the guy who checked me in. I had to ask another customer, then I found it. More

This is my go to place for service, I've been going for years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. years to Nicholas in service, he's always so helpful and friendly, and makes sure I get taken care of at the best price available. More

I had a 9:30 am appointment for an oil change, fuel filter replacement, tire rotation and two recalls I was told that the recalls were only software updates. When I had not heard from anyone at 5:00 pm filter replacement, tire rotation and two recalls I was told that the recalls were only software updates. When I had not heard from anyone at 5:00 pm, I called and had to leave a message for my advisor. I finally heard back at 7:00 pm that the tech had not done the update yet but it would be ready tomorrow. I finally heard from them at noon the next day. After picking up the vehicle and returning home, I looked over the invoice. I noticed that I had been charged for filling my DEF tank for which I had declined. The tank was 7/8 full because I had put in a full box of DEF two days earlier. The invoice stated that the tank took “ two full bottles “ to fill. I was charged 79.99 for the DEF and 17.77 to fill it. There was no way for the tank took two bottles. I learned my lesson to check the whole invoice before leaving the dealership. I think I will only return for warranty work. More

At first I had trouble scheduling an appointment for service. From the time I went to see Abrian Acedo, the Service Director, to the time I picked up my Caravan, everything went very smoothly. If I ev service. From the time I went to see Abrian Acedo, the Service Director, to the time I picked up my Caravan, everything went very smoothly. If I ever need service again, i would return to this dealership. More

Provided me w/great service when I got there. Appts messed up and told me day bit didn't give me the date. Appts messed up and told me day bit didn't give me the date. More