AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

Said could not honor service plan for oil change service because it was changed from 60 months to 3yrs because of type of oil being used. It was recommended for Jeep. No where in writing did it specify typ because it was changed from 60 months to 3yrs because of type of oil being used. It was recommended for Jeep. No where in writing did it specify type of oil to be covered. Price of oil was the reason for terminating the prepaid for plan. Bad for AutoNation business. Also, 2 hours for oil change with appointment is too long. More

I needed the car fixed quickly and it was. Problem with getting a car to use...no one could/ would help until a sales person Mr. Espinosa listened to my situation and was so kind to help sec Problem with getting a car to use...no one could/ would help until a sales person Mr. Espinosa listened to my situation and was so kind to help secure a rental and give me a ride and then made sure it was all taken care of. He was an angel for me that day. God bless him. More

The service department does not answer the phone. You have to walk in to schedule an appointment. They have no staff and zero tenure. They do not communicate back to you about the status of your vehi You have to walk in to schedule an appointment. They have no staff and zero tenure. They do not communicate back to you about the status of your vehicle. Find another service department for now. More

Kept me up to date on the process and was friendly. Quick pick up thank you Quick pick up thank you More

This dealership has Great customer service and quality work I will definitely recommend to others and will continue to return. work I will definitely recommend to others and will continue to return. More

Carl was professional and friendly as always. He listened to the problem and did everything possible to expedite service. Always good to do business with him. He listened to the problem and did everything possible to expedite service. Always good to do business with him. More

If I could give you a minus 5 stars, I would. You've had my 2022 Pacifica Hybrid longer than I've had the vehicle. Now going on almost 2 months. Poor communication & service. I've been going You've had my 2022 Pacifica Hybrid longer than I've had the vehicle. Now going on almost 2 months. Poor communication & service. I've been going to this dealership since it was opened and bought 4 cars there, Worst service I've EVER received. Never going back! More

Great people! ! They listen to your needs and get the job done the first time. ! They listen to your needs and get the job done the first time. More

Very nice . Always does a great job and Nicolas is very friendly. Would highly recommend. Always does a great job and Nicolas is very friendly. Would highly recommend. More

Carl did a great job diagnosing the problem, acquired parts, and got us out of there the next day. That's important to us since its hard to make our deliveries without our truck. Thanks Carl ! parts, and got us out of there the next day. That's important to us since its hard to make our deliveries without our truck. Thanks Carl ! More