AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

SERVICE DEPARTMENT: PLEASE NOTE: I do understand about staff shortages, some walking off the job and never returning. Having 60+ cars to handle. This they cannot control. I do not want my service advisor staff shortages, some walking off the job and never returning. Having 60+ cars to handle. This they cannot control. I do not want my service advisor being bashed at this point. He only needed to leave messages every time he called, and he did not.Here is my story. They had my car from 7-27 TO 8-22-22. Lack of consistent communication! No call-backs when their voice mail stated, "please call me back when you get this message." I called back and left another message...the cycle never ends! What was the most annoying was when on Saturday, August 20th, at approximately 4 PM, I received a call, answered it, and my car was finished on Thursday! So many voice mails were left for me, and no one stated, 'your car is ready! Therefore, my rental car came to 2,800.00, less than my repair. I have been taking my car there since I bought it in 2012. I never went to another shop since that would void the warranty on my car. Ten years later, it is still a 'phone tag.' In all fairness, when I went to pick up my car, I had my service advisor and his manager in a meeting. We did work out some issues on the entire episode. More

Dropped off my Jeep and it took the dealer over a week to call me about service. Approximate cost for service $5,529 for catalytic converter or appx $8,000 for all. Called around and service and labour les call me about service. Approximate cost for service $5,529 for catalytic converter or appx $8,000 for all. Called around and service and labour less than $800.00 for catalytic converter and $1,350 for all. The only good thing about my experience was a representative, that took initiative to check me out, so I could make my meeting with my staff. My diagnostic cost was quoted at $140 and I paid $190 upon check out. More

My issue is with the service department. My vehicle is kept too long when serviced. Loaner vehicles should be provided if vehicles are kept for more than 1 day. My vehicle is kept too long when serviced. Loaner vehicles should be provided if vehicles are kept for more than 1 day. More

Obviously overpriced but got the job done. Customer service at start i wasn’t pleased at all and thought about another shop. Finished good fixed my mechanical problem and am pleased with the r Customer service at start i wasn’t pleased at all and thought about another shop. Finished good fixed my mechanical problem and am pleased with the repair. Nothing stuck out for the 5 stars so i give this a 3. More

The service department is terrible . Service advisor Nicolas is the worst I will never have him as a service advisor or recommend him this is not the first time either did not do anythin Service advisor Nicolas is the worst I will never have him as a service advisor or recommend him this is not the first time either did not do anything for me wash vehicle or go over my service sheet that they are supposed to do and didn’t pull my vehicle up to the garage area where vehicles are returned to customers had to go find mine and let him know that it was done for a simple oil change that should have been free to being a member of jeep loyalty and wave program the service dept in whole is terrible More

Even though most customer service is dead, Auto Nation Dodge, in North Phoenix has continued to provide excellent customer service. Nick always goes above and beyond every time I talk to him and bring my Dodge, in North Phoenix has continued to provide excellent customer service. Nick always goes above and beyond every time I talk to him and bring my 1500 RAM in for service! Everyone is always very helpful! More

I was met at my Jeep as soon as I arrived. The Service Manager made sure I was attended to by the Service Advisor. Great job! The Service Manager made sure I was attended to by the Service Advisor. Great job! More

The dealership and its sales people are great to work with and very friendly and helpful. Our service person was Izzy and we were very sad to hear she was no longer with the company. She provided excelle with and very friendly and helpful. Our service person was Izzy and we were very sad to hear she was no longer with the company. She provided excellent service and was always there to help. More

I was Not in an out very fast but the service while I was there was amazing. All the guys were very patient and got the job. My car was serviced and cleaned. I had Zero complaints. there was amazing. All the guys were very patient and got the job. My car was serviced and cleaned. I had Zero complaints. More

They are good they did my car right away and finished it on the same day I brought the car. Thanks guys. Keep up the good work. on the same day I brought the car. Thanks guys. Keep up the good work. More