AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

The Tech was fantastic! Came out at check out and demonstrated the issue. The Advisor stated it would be 48 hours before the repairs would be diagnosed, he called us the sam Came out at check out and demonstrated the issue. The Advisor stated it would be 48 hours before the repairs would be diagnosed, he called us the same day and it was finished. More

The service area was clean and easy to use. Employees acknowledged each customer and looked in the customer's eyes and smiled as they entered the service area. Work was prompt and no over sell. Employees acknowledged each customer and looked in the customer's eyes and smiled as they entered the service area. Work was prompt and no over sell. More

The service writer Maxwell was easy to work with and he was very courteous, so no complaints there. Unfortunately the techs were everything I expected from a Chrysler dealer. Didn’t even drive my vehicl was very courteous, so no complaints there. Unfortunately the techs were everything I expected from a Chrysler dealer. Didn’t even drive my vehicle to try and duplicate the concern but said they couldn’t find anything. I even put a detailed description of when the concern happens, AND request to drive with a foreman to point out what I was hearing. Now I get to schedule another appointment, miss more time off work just to do what should have been done on the first visit. If quality service is what you’re after then you’re in for a disappointment. More

Very bad experience. I’ve been working on getting my car fixed since early October 2022. That’s when the first inspection took place. Was not given a resolution until Jan I’ve been working on getting my car fixed since early October 2022. That’s when the first inspection took place. Was not given a resolution until January 4th 2023. My car was not fixed, I was told to bring the car in several times saying that the issue was going to be covered under warranty however when the agreed date would come and I showed up to the dealership, I was told that either the claim wasn’t filled correctly or the parts had not arrived. It was not until the last time I took my car in when a new mechanic decided to take over my case and scheduled me to go in on January 4th. He stated everything had arrived and everything was going to be covered under warranty. The day comes and I deliver the car. The car is taken in and 4-5 hours later I receive a call saying nothing would be covered and that it would have to come out of pocket. I had to pick up the car at the moment since I was not about to pay for something that since the initial inspection I was told It was going to be covered. If I had been told that since the initial inspection happened back in October I would’ve agreed to it however I was told the complete opposite and made me go to the dealership around 4-5 extra times without taking my car in at all. More

Nicholas Thomas is always a great service advisor whenever I take my car in for service. whenever I take my car in for service. More

Easy to schedule appointment online - Great service with a reasonable wait time. Very courteous staff. a reasonable wait time. Very courteous staff. More

My advisor (Guy) was better than most I’ve had in terms of timely communication (since Maureen left all my other advisors have communicated terribly) but the rattling in the front of my 2019 Ram is still u of timely communication (since Maureen left all my other advisors have communicated terribly) but the rattling in the front of my 2019 Ram is still unsolved. Not sure how to rate higher than this. More

Excellent service, car was ready when promised. Service advisor was knowledgeable and friendly. Will be going back. Service advisor was knowledgeable and friendly. Will be going back. More

My service advisor was great and professional. I waited for my car to be serviced. Jimmy took the car in and delivered it back to me on time and as promised. Very pleased with jimmy and the deale I waited for my car to be serviced. Jimmy took the car in and delivered it back to me on time and as promised. Very pleased with jimmy and the dealership for the workmanship. More

The bumper of my Jeep was damaged during my visit which I didn’t notice until I was already at home…I also waited outside in line for almost 15 monies behind one customer before the customer told me I had to didn’t notice until I was already at home…I also waited outside in line for almost 15 monies behind one customer before the customer told me I had to go inside to get their attention which was new to me. Not an inspiring visit at all. More