AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix - Service Center

Nick Thompson is the best service advisor. He is courteous and friendly as well as knowledgeable. He is courteous and friendly as well as knowledgeable. More

my adviser found a way to replace the part that I been waiting for over a year waiting for over a year More

Awful experience with Service. We have bought 20+ cars from different Autonation dealerships over the last 15 for different family members. This service department was a level of a We have bought 20+ cars from different Autonation dealerships over the last 15 for different family members. This service department was a level of awfulness we have never seen before. Jeep was dropped off and they had it over a month. They wouldn’t return calls we had to text, call and go in person. Service rep and service manager all gave us no communication. They even went so far as to ignore us and put a used transmission in Jeep when their own Extended warranty covered a new. We finally got the Jeep after a month and left with a used part. Lots of blame and deflection. Wouldn’t take ownership of their mistakes. We will never use them again and has soured us on Autonation in general. More

The customer service was great. Drop my car off on a wednesday and by monday nothing had been worked on other than driving it to find only one of the issues. Drop my car off on a wednesday and by monday nothing had been worked on other than driving it to find only one of the issues. More

Nick Thomas is great! He is always helpful, he has been our service person for the last 3 years and has always been great to work with. He is always helpful, he has been our service person for the last 3 years and has always been great to work with. More

Poor communication in service department. I have never experienced it. I went there to find out what was wrong with my car. I called for three days and find out the number that was given to m I have never experienced it. I went there to find out what was wrong with my car. I called for three days and find out the number that was given to me must have a fake number and voice mail. After calling and speaking to the appointment dept, I finally got answer. It took a week to get an answer on what was wrong with my car. Then I had to call to find out when my car was ready. To find out that the service adivsor was dialing the wrong area code. I know that the advisor was new but someone should have help him out. I've gone to this dealership for service before but never have I had the experience this time around. Need some approvements on communication with the customers. More

Service department did not provide sufficient communication about status of my vehicle repair. Contacting a live service representative was extremely difficult and voicemails I left went unanswer communication about status of my vehicle repair. Contacting a live service representative was extremely difficult and voicemails I left went unanswered. More

You guys are awesome! Nick always takes great care of me and the rest of the staff is always very helpful! I recommend you guys to all of my friends! Please keep up your g Nick always takes great care of me and the rest of the staff is always very helpful! I recommend you guys to all of my friends! Please keep up your great customer care! More

Nicholas Thomas does a great job making sure things go well and has genuine concern for the client. well and has genuine concern for the client. More

Our service was performed by friendly, professional staff that ensured everything was as it should be. Promptly completed and to our complete satisfaction. Our service rep Nicholas Thomas was excellent to wo that ensured everything was as it should be. Promptly completed and to our complete satisfaction. Our service rep Nicholas Thomas was excellent to work with. More