Valencia Chrysler Dodge Jeep Ram - Service Center

You have an appointment time of 10 am for an oil change and you show up at 9:15 and they still take over 3 hours. Just for an oil change. It’s ridiculous. and you show up at 9:15 and they still take over 3 hours. Just for an oil change. It’s ridiculous. More

When I originally made an appointment I thought it was going to be months out but they were able to get me an earlier appointment. Once the truck was in they updated me every step Of the way and was able going to be months out but they were able to get me an earlier appointment. Once the truck was in they updated me every step Of the way and was able to locate the problem and fix it quickly! More

great service! Hugo was a great help, the communication was good and I was able to get the repairs that I needed all in a good amount of time. Hugo was a great help, the communication was good and I was able to get the repairs that I needed all in a good amount of time. More

Jordan provides great service with excellent communication. He even had my Jeep washed before I picked it up. communication. He even had my Jeep washed before I picked it up. More

Took my ram in for first service and a recall,advisor took down all my concerns and I was in and out. Got my truck back and all issues were addressed. My only negative thing was the tech who did the oil took down all my concerns and I was in and out. Got my truck back and all issues were addressed. My only negative thing was the tech who did the oil change spilled oil and did not clean up spill. I smelled oil burning and checked under truck when I noticed oil on engine block and was dipping on exhaust pipe. I had to clean up spilled oil. Not happy tech did a crappie job . More

This was my first time at the Dealership. I met with Cindy Tapia. She was wonderful to work with and my appointment was taken care of as soon as possible. I met with Cindy Tapia. She was wonderful to work with and my appointment was taken care of as soon as possible. More

I did not have to wait to be attended. Service completed in 2 hours. Service attendant pointed out I needed to replace tires very soon. Good advice. He also helped me reset the steering wh Service completed in 2 hours. Service attendant pointed out I needed to replace tires very soon. Good advice. He also helped me reset the steering wheel electronic settings. More

I made an appointment 2. 5 weeks in advance to bring my Jeep Grand Cherokee in for service. I left it on a Wednesday morning, and it still had not been diagnosed by late Frid 5 weeks in advance to bring my Jeep Grand Cherokee in for service. I left it on a Wednesday morning, and it still had not been diagnosed by late Friday afternoon. I came to discuss this with the service department on Monday (5 days later). The service support lady looked up my car and said that it was diagnosed with a catalytic converter problem, and it would be $2100 to fix it, and she offered me to do financing. She sent me to my service advisor, and I asked him if my original problem (car not starting properly on the first try) was ever the result of a catalytic converter issue. He said "no." He further stated that my car hadn't been diagnosed for the problem yet because the mechanic couldn't replicate the car not starting upon ignition. (This has been a routine problem for the last 6+ months). I said to try starting 100 times straight, it would fail. He said he didn't have time to do that and had other cars to work on. (It takes maybe 5 minutes to attempt to start it 100 times). Meanwhile, I have been paying $40/day for a rental car for a week now with no results or progress or answers. I escalated the problem to a Manager on Monday, but my service rep didn't call me/text me on Tuesday or Wednesday to give me an update. There are many problems with this experience; 1) if I have to wait 2.5 weeks just to get an appointment, why isn't the dealership ready to service my car from day one when I bring it in? 2) Why is the service support person telling me (with confidence) that the catalytic converter is my problem when it has nothing to do with the car starting and staying on? 3) After escalating the problem to a Manager level, why hasn't my service rep bothered to contact me for 2 days to let me know the status? 4) in this day and age, why can't the dealership, through diagnostic testing and/or experience/intuition figure out xxx is wrong with vehicle? I was able to show my service advisor Exactly what the problem was when I brought it in for service. 5) there is little-to-no consideration for the rental car cost of $40/day which is much higher than it used to be, as there is really no active progress on my service request. 6) the oil change was priced at $54 on the online service appointment page so I requested it, but when I got to the dealership they charged me $95 for the oil change. The dealership said that a lot of customers are annoyed with this, and the dealership has requested the online appointment website change the pricing. Why doesn't the dealership alert you to this verbally when you come in the door? In the end, I paid over $650 (service and rental car) for an oil change and absolutely no result for what is wrong with my vehicle. To make things worse, the problem started showing up again the evening that I took it back from the dealer. It doesn't get much more annoying and frustrating than this. More

Cindy helped me out as soon as I got there. I was in and out. I got a message as soon as my truck was ready. She made sure my truck got washed. She was really attentive. I was in and out. I got a message as soon as my truck was ready. She made sure my truck got washed. She was really attentive. More

Always polite. Clean inside and out. Very straight forward. Kept in touch with me thru whole process. Was ready on time Clean inside and out. Very straight forward. Kept in touch with me thru whole process. Was ready on time More