Valencia Chrysler Dodge Jeep Ram - Service Center

Terrible customer service. Service center employee Cindy had bad attitude since the beginning of dropping off vehicle. Made an appointment for only a oil change, but they snuck Service center employee Cindy had bad attitude since the beginning of dropping off vehicle. Made an appointment for only a oil change, but they snuck in a $27 unauthorized tire rotation. After a over 2 hour wait for an oil change, I just wanted to leave and I made the mistake of not reading the service that I paid for. That's when I noticed that they snuck in the the unauthorized service charge. I immediately let them know about the overcharge and the service rep argued with me several times saying that I agreed to it. I was very surprised and disappointed that a large nation wide dealership would pull such a scam. More

I will NEVER take my car to this location again. My 1yo Jeep was towed there after it broke down. They had my car 5weeks before they could even diagnose the car. During that time they would not give My 1yo Jeep was towed there after it broke down. They had my car 5weeks before they could even diagnose the car. During that time they would not give me a rental car since they couldn’t confirm who’s fault it was. Once diagnosed it took them another 7 weeks to fix my car. 12 weeks of having my car and I only received 3 calls from the service dept. After many attempts I finally got Jeep Corporate to approve a rental car but had to pay out of pocket until car was fixed. I called AutoNations corporate office and left emails and messages, have yet to hear back from them. Still out thousands of dollars and still waiting for reimbursement and promised compensation. Funny my car was miraculously fixed after we contacted a lemon law attorney. It was returned dirty, with almost 60 miles on it, gas tank empty and scratches on it. Never trust this place with your car!! More

Cindy was extremely helpful, honest, efficient, and made my experience the absolute best! Thank you Cindy made my experience the absolute best! Thank you Cindy More

The service here is outstanding and very professional! They always make things right. Thank you! They always make things right. Thank you! More

To me Hugo in Service represents your dealership. My previous service experience a year ago was average but this time, it was excellent. I tried Simi Valley Chrysler becausie I live there. but i my My previous service experience a year ago was average but this time, it was excellent. I tried Simi Valley Chrysler becausie I live there. but i my experience wasn’t good. So I went back to valencia automation. Hugo did a great job! Professional, attentive and efficient. He just went that extra step to make me feel like I was an important customer. Thank you! More

I checked in with my service writer a few minutes after my appointment time. I waited for about two hours in the lobby which was furnished with snacks and an instant coffee machine. Once my vehicle was f my appointment time. I waited for about two hours in the lobby which was furnished with snacks and an instant coffee machine. Once my vehicle was finished, I was sent the walk-around videos and allowed the option to set up future appointments. I declined and paid my bill. My vehicle was brought forward. I pleasantly surprised that in addition to the oil change, the exterior of my vehicle had been washed. Overall, it was a great experience. More

They were able to get my car in quickly to look at the problem and service the issue. Originally, I would have had to wait 3 months for a diagnostic, luckily the problem wasn't what the car was saying. problem and service the issue. Originally, I would have had to wait 3 months for a diagnostic, luckily the problem wasn't what the car was saying. The customer service, Jordon was excellent of keeping me informed and setting everything up!! More

Jordan was very helpful. He showed a lot of knowledge on products and service. Experience was awesome and fast. He showed a lot of knowledge on products and service. Experience was awesome and fast. More

Professional, knowledgeable and attentive team, excellent and helpful customer service, prompt service department and great location all around. and helpful customer service, prompt service department and great location all around. More

It was clean but cummunacation was terriable on there side. I had told them that my stop and start wasn't working and my odometer number was blinking . He told me it's most likely the battery so I had side. I had told them that my stop and start wasn't working and my odometer number was blinking . He told me it's most likely the battery so I had it replaced. After when I picked up my car he than desided to tell me I had about a year left on the battery but they changed it anyways because I had requested it. I thought they could of charged it up . I only did it because they recommended it before he nee they didn't test it yet. I assumed they would of told me once they tested it but they did not. And my odometer was still flashing and he told me of that has nothing to do with the battery that has to do with the cluster. And you will have to bring it back another day due to see if warrrnty will cover that issue. So needless to say I won't be going back . More