Valencia Chrysler Dodge Jeep Ram - Service Center

Eric is awesome the service was great. So far it's the only dealership that I've ever been to where it's 5 out of 5 Stars every time. So far it's the only dealership that I've ever been to where it's 5 out of 5 Stars every time. More

Staff is friendly my truck service was quick and they were thorough and took care of my issues. Thanks were thorough and took care of my issues. Thanks More

Jordan always gets my jeep in for service and gets the problem fixed. He's a great service advisor problem fixed. He's a great service advisor More

Miserable communication resulting in vehicle being held hostage for 1 week by this dealership. Scheduled appointment on September 6th for October 3rd with the service dept. manager. Air conditioning servi hostage for 1 week by this dealership. Scheduled appointment on September 6th for October 3rd with the service dept. manager. Air conditioning service and motor mount replacements was the objective. Was told the factory motor mounts were back ordered indefinitely. Dennis had a preferable solution with aftermarket parts that he stated are of equal value. He gave me an estimate that was double another dealership's quote. When advised of that, Dennis sent a corrected quote. October 3rd: Vehicle was dropped off the afternoon before, received phone call at 11:30 am that it would take 3 days to diagnose the air conditioning and they didn't know when the motor mounts would be available. i had expected a 1 day service and need vehicle for work! I expected the work to be complete by Wednesday afternoon. Complete difficulties talking and emailing with the service team. When I called they did not know who my service advisor was-hmmm..... I drove to the dealership and on the way there received an email stating the vehicle was finally diagnosed and would I approve the estimated charges for the air conditioning. When I arrived at dealership, a 3 day employee (Hugo) patiently listened to my issues. Hugo went to the parts department and confirmed in fact that the aftermarket motor mounts were in stock as planned. I the asked Hugo to have the work complete by end of Saturday,, he said they would do their best. Saturday I stop in at 11:30am and no one can tell me when the work will be complete. 1:30pm -30 minutes after promised time, I call the service department asking for the service advisor and manager. I was put in voicemail. Hung up and called sales, they always answer the phone. I told sales I wanted to speak to the service manager, was put in his voicemail. I immediately hung up and called sales back again. After 2pm I received a call stating the work was complete. Arrived at dealership, looking for the service manager, not available so I asked for the senior person in charge. Responsible young man listened to my issues and agreed to a $200 dollar credit for the 4 days of rental car I had. He then printed the bill and the cost for the motor mounts replacement was $300 dollars more than quoted. He promptly corrected this and I left. Dealers: Don't hold vehicles hostage because you can't schedule effectively and then also communicate with yourselves and your customers. Tell customers up front what will happen or not happen. Any customer of Autonation Dodge/Jeep Valencia. JUST STAY AWAY, THIS DEPARTMENT IS COMPLETELY OVERWHELMED, UNDERSTAFFED AND NOT BEING MANAGED SUFFICIENTLY. YOU WILL BE OVER CHARGED AND VERY SORELY DISAPPOINTED WITH THE TIMELINESS OF YOUR VEHICLES REPAIRS. More

Loved the Blonde Tattooed Girl Cute, Friendly, Smart, Knowledgeable & Professional. Awesome Dealership, Great Experience Thanks 💯🤩😎🥳👍🏼👏🏼👏🏼🤝🏼🚗🚘🚙🛻 Knowledgeable & Professional. Awesome Dealership, Great Experience Thanks 💯🤩😎🥳👍🏼👏🏼👏🏼🤝🏼🚗🚘🚙🛻 More

CHECK IN, REPAIR, DIAGNOSIS OF PROBLEM AND FOLLOW THROUGH CALLING ME TO UPDATE WAS EXTREMELY PROFESSIONAL, POLITE AND EXPEDIENT. CALLING ME TO UPDATE WAS EXTREMELY PROFESSIONAL, POLITE AND EXPEDIENT. More

Eric was great! Kept me informed during my service. Took time to help me pick the right running boards for my vehicle Kept me informed during my service. Took time to help me pick the right running boards for my vehicle More

Josh sales guy and Jon the finance guy both were very helpful and knowledgeable making it really easy considering the task of buying an automobile . It’s a very stressful task but they and anybody we ran helpful and knowledgeable making it really easy considering the task of buying an automobile . It’s a very stressful task but they and anybody we ran into in the dealership made it easier and comfortable. Thanks More

Anthony Ciccone was excellent and I want to recommend all my coworkers if they think of buying a vehicle to look for him (Anthony) my coworkers if they think of buying a vehicle to look for him (Anthony) More

The service advisor Cindy was horrible and rude . NO customer service skills. My car was there for a month and she treated me like I was at fault NO customer service skills. My car was there for a month and she treated me like I was at fault More