Valencia Chrysler Dodge Jeep Ram - Service Center

If you’ve purchased a Wagoneer and are looking for the VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager a VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager are the Wagoneer ambassadors for this dealership. They argued (in a beyond disrespectful way) and declined to warranty a trim piece on my second row seat. After going back to Wagoneer client services for assistance to resolve this it was upsetting while also vindicating to hear that there was an actual service bulletin that addressed and identified this as an issue. This is an example of just one of the unresolved issues we still have with the vehicle after the dealership had our car for 7 days - Active Lane Management still not working (they may have noticed if they actually test drove the vehicle after RSU updates), driver side heated seat not working properly, driver side mirror defrost not working, an unclear explanation on why the oil pressure warning light comes on in accessory only mode to name a handful more of the problems. I came away with the impression this management team has no interest in resolving the issues/repairs needed for our vehicle. We will not be taking our vehicle in for service to this dealership in the future. More

The dealership itself was fine. Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say the least. More

Cindy and the service provided excellent service. They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers an They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers and floor covers is greatly appreciated. It's a small detail, but the details matter especially when they demostrate the care they take for a customer's vehicle. More

Had one of the best experiences with a dealer when I I visited here. Ariana knew exactly what we needed and was able to get our truck fixed and back to us quickly. visited here. Ariana knew exactly what we needed and was able to get our truck fixed and back to us quickly. More

Servic was Great and professional. My experience was quick and taken care of in timely manor My experience was quick and taken care of in timely manor More

I always have a good experience at the dealership. Customer service is always welcoming and accommodating. Employees are well- groomed and provide a positive attitude. The property is well kept and pr Customer service is always welcoming and accommodating. Employees are well- groomed and provide a positive attitude. The property is well kept and presentable. Shuttle service is always appreciated and available. Calling to schedule appointments are quick and easy. I couldn't ask for better service. More

I was ignored when I pulled up. In the past someone would meet me at my car and offer assistance. This time a service advisor was helping another customer, he looked at me and nev In the past someone would meet me at my car and offer assistance. This time a service advisor was helping another customer, he looked at me and never acknowledged me. He then walked into the building and never came back. There were at least three other service advisors sitting behind desks with no customers. I asked a young lady with long black hair and high heels what should I do and her reply was not friendly, she didn't smile, she looked annoyed that I asked her a question. I then asked a tall gentleman and at least he didn't seem annoyed but neither one could tell me what the procedure was to get help. I have never had to get out of my car and look for help. Please tell me what to do! Do I sit and wait in my car or go interrupt advisors sitting behind their desk with no customers. Poor customer service on check in. After I finally got help, everything was ok. More

Top notch and great service by Eric and the mechanic. Even a wash and a plastic seat protector! Even a wash and a plastic seat protector! More

WORST CUST. SERVICE EVER Promised call backs, never happened. Made appointment only to be told car has not been touched 4 days later. Mgr says "that's just the SERVICE EVER Promised call backs, never happened. Made appointment only to be told car has not been touched 4 days later. Mgr says "that's just the way it is" Never going back. More

Ariana and the team has through the many years always taken the very most best care of my family and our many cars. We've been impressed and seems the nice surprises abound with every visit. As I've alwa taken the very most best care of my family and our many cars. We've been impressed and seems the nice surprises abound with every visit. As I've always said, Ariana and her team make every service a great experience! Thank you! More