Valencia Chrysler Dodge Jeep Ram - Service Center

Absolutely honest. Went beyond to makes sure I understood what needed to happen. Beat their estimate by a week. Kept their word and never stopped communicating Went beyond to makes sure I understood what needed to happen. Beat their estimate by a week. Kept their word and never stopped communicating More

I have used the Valencia Jeep service department on three different occasions. The first two for oil change and tire rotation and the service was great. Each time I used their shuttle service as I dropped of different occasions. The first two for oil change and tire rotation and the service was great. Each time I used their shuttle service as I dropped off my car during my lunch break, which was very convenient and helpful when carless. This last time I had some air blower issues. I worked directly with Dennis, the service manager, and Eric, the service advisor, and they worked diligently with me to ensure that my blower motor issue was resolved. Both Dennis and Eric worked very well with me to accommodate my schedule for dropping off my vehicle. I even received follow up text messages from both a week after receiving my Jeep back. I was very pleased with Dennis and Eric following up on my vehicle! I highly recommend Eric as your service advisor at Valencia; he always responds to my texts and calls and actually goes out of his way to communicate with me regarding my vehicle status. Thank you! More

My service experience was terrible. No communication at all. The main work was not even complete. They kept my Jeep overnight and I still don’t know what they worked on. No communication at all. The main work was not even complete. They kept my Jeep overnight and I still don’t know what they worked on. More

Accurate, timely, friendly and very reasonable. The service Manager is absolutely amazing and his Team is definitely a reflection of such in their performance of customer service The service Manager is absolutely amazing and his Team is definitely a reflection of such in their performance of customer service More

Detected & repaired issue same day. Service Manager and and Service Representative were both very helpful. Service Manager and and Service Representative were both very helpful. More

If you’ve purchased a Wagoneer and are looking for the VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager a VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager are the Wagoneer ambassadors for this dealership. They argued (in a beyond disrespectful way) and declined to warranty a trim piece on my second row seat. After going back to Wagoneer client services for assistance to resolve this it was upsetting while also vindicating to hear that there was an actual service bulletin that addressed and identified this as an issue. This is an example of just one of the unresolved issues we still have with the vehicle after the dealership had our car for 7 days - Active Lane Management still not working (they may have noticed if they actually test drove the vehicle after RSU updates), driver side heated seat not working properly, driver side mirror defrost not working, an unclear explanation on why the oil pressure warning light comes on in accessory only mode to name a handful more of the problems. I came away with the impression this management team has no interest in resolving the issues/repairs needed for our vehicle. We will not be taking our vehicle in for service to this dealership in the future. More

The dealership itself was fine. Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say the least. More

Cindy and the service provided excellent service. They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers an They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers and floor covers is greatly appreciated. It's a small detail, but the details matter especially when they demostrate the care they take for a customer's vehicle. More

Had one of the best experiences with a dealer when I I visited here. Ariana knew exactly what we needed and was able to get our truck fixed and back to us quickly. visited here. Ariana knew exactly what we needed and was able to get our truck fixed and back to us quickly. More

Servic was Great and professional. My experience was quick and taken care of in timely manor My experience was quick and taken care of in timely manor More