AutoNation Chrysler Dodge Jeep Ram Valencia

Having dealt with car salesman for roughly 20 years I haven't run across an individual as authentic and helpful as Al. Every step of the way he has been upfront and helpful haven't run across an individual as authentic and helpful as Al. Every step of the way he has been upfront and helpful More

Hugo has set the bar high when it come to customer service. He was not only friendly but very attentive and responsive. He called daily to provide status even when the status was No status due to a service. He was not only friendly but very attentive and responsive. He called daily to provide status even when the status was No status due to a back log in the repair shop. Hugo really went to bat for me…as initially the problem I came in for could not be duplicated. He escalated the issue with the shop foreman and problem was solved. I have never had this type of service from a dealership and wish all service representative could take note and duplicate the excellent service care Hugo provided. Bravo Hugo! Bravo! More

Frank Hernandez was very professional and went out of his way to answer my questions. way to answer my questions. More

I appreciate all the help from Hugo Salazar he was very helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. helpful explaining all the process and answering all my questions and he always kept me on the loop of everything. More

Absolutely wonderful experience, super friendly and helpful staff. Financing was easy and fast. Wonderful staff helpful staff. Financing was easy and fast. Wonderful staff More

Very knowledgeable and friendly salespeople. Not high pressure or pushy. Got a good price on my truck pressure or pushy. Got a good price on my truck More

The gentleman that assisted me was very articulate and helpful. Definitely kept me updated with everything going on. Definitely would deal with him again. Very respectful helpful. Definitely kept me updated with everything going on. Definitely would deal with him again. Very respectful More

Thank You Again, James & Tony, as We Are customers for life, we will continue to refer potential clients and Buyers. Very Professional, qualified Experts. Phil & Sharon life, we will continue to refer potential clients and Buyers. Very Professional, qualified Experts. Phil & Sharon More

After purchasing a UConnect navigation map update, I learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charge learned that the installation had to be performed at the dealership level. The instructions stated this would be done at no charge. AutoNation charged me $220 anyway – despite my protests. They later explained this charge wasn't actually for the map update; it was to update my UConnect system. It would have been nice if they had told me that up front, or contacted me to ask for authorization, but they did not. To make matters worse, the navigation system doesn't work. It shows my location several miles away, so the system is essentially useless. Nice to see that they verify their work. It’s worth mentioning that in late 2019, right before the pandemic, I brought the vehicle into this dealership to perform two recall repairs (cruise control and tailgate latch). Cruise control worked flawlessly pre-recall work, but the first time I tried to use it several months later, it didn’t work at all. Yes, I should have caught this sooner, but the vehicle was rarely used during the lockdown of 2020 and into 2021. AutoNation will take no responsibility for their sub-standard work, or for the tailgate latch recall “repair” that resulted in a tailgate that now rattles loudly and continuously. Cleanliness of vehicle when returned to me? Seriously? Were they supposed to wash it? It was just as dirty as when I brought it in, but kudos to the technician who somehow broke off my little wide-angle mirror and placed it safely on the passenger seat. I know how complicated re-installing these little doo-dads can be, so no worries. My 10-year-old neighbor handled this complicated procedure with some highly coveted doubled-sided 3M tape. Sarcasm aside, I am clearly not satisfied with my experience at AutoNation, nor would I recommend them. In fact, after purchasing three new Ram pickups in a row from this dealership and being treated in this manner, I think I’m done! More

I purchased my car at AutoNation Chrysler Dodge Jeep RAM Valencia because of Al (Ahmed Elkashier). Al was very professional and courteous! As someone who works in an EXCLUSIVE resort in Santa Barbara, Calif Valencia because of Al (Ahmed Elkashier). Al was very professional and courteous! As someone who works in an EXCLUSIVE resort in Santa Barbara, California, I know the importance of excellent customer service. Al provided exceptional service, as he communicated with me for a few weeks before I actually purchased my vehicle. Even though other dealerships and salespersons were vying for my business, Al was the best - by far. I hope Al receives a bonus from the dealership's management; he deserves it! More