AutoNation Chrysler Dodge Jeep Ram Valencia

Got a great deal on a brand new truck, I would recommend this place to anyone. this place to anyone. More

My visit on July 28 still has not been resolved. Seven attempts to get an over charge of 219 dollar inspection fee charge removed has been ignored, even though you said it would be removed. The Oi Seven attempts to get an over charge of 219 dollar inspection fee charge removed has been ignored, even though you said it would be removed. The Oil Change coupon included a free multi-point inspection. With that said, I still agreed to pay for an inspection that would be removed if I got service from that Mulit-Point inspection in which I did, in a replacement of my Water Pump. After a lengthy argument from Krista, the Maintenance Service Technician, She would not remove the charge. She said the Shocks that I ASKED to be changed, I chose not to change AFTER she said that they would NOT be in stock for two and a half months (Mid September). With that, she has to charge me 219.00 inspection fee. What ever happened to the free multi-point inspection on your Coupon for the Oil Change and Tire rotation and inspection? Needless to say that I came in and said, REPLACE my rear Shocks. Then, what ever happened to the fact that I did pay for an inspection and as a result got a new Water Pump replaced from said inspection? Jordon the other Service Rep saw the illogic to what was happening and said that he would remove the charge. AFTER several attempts to ask him why is it taking so long, he does not ever return my calls or answers his phone... I have been coming to Auto Nation Dodge in Valencia for years now, and the service is getting worse, now to the point that I will not come back. The 219 dollar charge is nothing more than stealing and is wrong. I need a repair for all MCDS solenoids that I had to tell Dodge Rep that I needed and the check engine light would show that. Your response was the light was on due to the bad Water Pump. You know, as well as I do, that a trouble code is more specific than that... I really really wanted to give you guys the business to do that, but now I can't trust this dealer to be fair and honest. The money would be in the thousands to do the job... So for 219 theft, you give up thousands of dollars. This does not seem like good business to me. If you do this to many customers, you will loose so much more in business as opposed to stealing Nickle's and Dimes from your customers. My name is Scott. More

The service representative, Jordan, is outstanding. He speaks very clear and professional and thoroughly reviews the history of service going all the way back to the purchase of the vehicle. I had a He speaks very clear and professional and thoroughly reviews the history of service going all the way back to the purchase of the vehicle. I had a back-up camera problem and he looked at all my options and let me make the decision I which way to go. He also contacted me to keep me informed of service, parts and wait time for parts in order. Dodge is lucky to have Jordan. I see this young man rising up to Managent in a short period of time. Service Reps like Jordan keep me coming back time and time again. Thank you Dodge Chrysler!!! More

Amazing environment the people that work their are determined to make you leave happy and the best deal you can find guaranteed that will be going there again for my next car purchase. determined to make you leave happy and the best deal you can find guaranteed that will be going there again for my next car purchase. More

Excelente servicio. Tanto de el manager como el muchacho q me ayudo en la compra de mi carro y en finanzas Muchas gracias. Tanto de el manager como el muchacho q me ayudo en la compra de mi carro y en finanzas Muchas gracias. More

Everybody performed over and above the call of duty, very friendly and professional group. Thanks friendly and professional group. Thanks More

Excellent service, Friendly and professional staff everything done right and in timely manner. Will recommend this dealershi everything done right and in timely manner. Will recommend this dealershi More

They are very professional And took care of all of my issues with my vehicle issues with my vehicle More

Staff were very efficient and friendly. Wait time wasn’t bad. I am VERY impressed with the new program with the technician sending me a video of what was done and the status of my vehicle Wait time wasn’t bad. I am VERY impressed with the new program with the technician sending me a video of what was done and the status of my vehicle. Clearly this is a best practice in car service!!! More

Sales and Service exceptional. Taf and service team was great and I was able to make a quick and hassle free purchase of a 2022 Dodge Challenger. Helpful staff overall great experi Taf and service team was great and I was able to make a quick and hassle free purchase of a 2022 Dodge Challenger. Helpful staff overall great experience!Thank you AutoNation CDJR of Valencia! More