AutoNation Chrysler Dodge Jeep Ram Valencia

Very easy process from start to finish. Welcoming staff and look forward to the building upgrades being completed Welcoming staff and look forward to the building upgrades being completed More

Hugo was my service advisor and did a great job. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. More

Jordan always takes care of my Jeep needs. Great service as always. He ordered an auxiliary battery for my Jeep Great service as always. He ordered an auxiliary battery for my Jeep More

Well this visit was not as pleasant as previous visits. Service was supposed to set me up with a car from Enterprise to meet me at work. It never showed up, I ended up walking to the dealership thankfully Service was supposed to set me up with a car from Enterprise to meet me at work. It never showed up, I ended up walking to the dealership thankfully it was just three or four miles from work. I had to leave my vehicle overnight for repairs. The next day I did not receive a call from the service department to let me know the status of my vehicle. I tried to reach out to the service advisor, turns out he had the day off. Mean while I'm without a vehicle. Very unsatisfied with the dealership service on this visit. More

Ariana was a pleasure to work with. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. More

My service advisor was spot on with every detail of the reasons I was there, explained each recall and what was about to take place. Mike the service tech’s video of my truck as he walk around and covered reasons I was there, explained each recall and what was about to take place. Mike the service tech’s video of my truck as he walk around and covered each detail was amazing, confirmed my feelings about how proud I am of my truck. More

Poor communication; Hugo was pleasant initially, however when we came to get the car, he would not admit to neglecting to let us know the time frame. No response to voicemails, texts Phone numbers given a when we came to get the car, he would not admit to neglecting to let us know the time frame. No response to voicemails, texts Phone numbers given are actually a service, not direct contact with the Valencia service department. Held car for over 6 hrs; still “in line.” Said it would take 2-3 days for diagnostic?!? We retrieved our car with NO work done, and replaced the battery ourselves. More

They still didn't fix my truck Brakes iss? ???? I am very disappointed, no one call me to fo up ???? I am very disappointed, no one call me to fo up More

My experience at Hunter Dodge Valencia CA was excellent, and it surpassed all my expectations. The service customer was excellent and I will definitely return to this dealership for I trust them with my veh and it surpassed all my expectations. The service customer was excellent and I will definitely return to this dealership for I trust them with my vehicle and this is something that I do not normally do because of passed horrible experiences I had at the Lancaster Jeep dealership last week. But the technician who here at the Valencia Dodge dealership was so much better than I expected. The technician and the customer service representative were very specific about what they would do to repair my vehicle. The technician performed an extensive research on my vehicle to find out what the issue was and he repaired my vehicle and it does not have any issues anymore. I am so so very happy, and so grateful to them for all the attention provided by them. I cannot express how happy and thankful I am for all the great work that was done on my vehicle. The dealership went and above all my expectations and this is why I give them 100% work well done for the repairs done on my vehicle. I am a very happy and satisfied customer and I definitely recommend anyone to go to this dealership for their vehicles every need because when they say that my vehicle had a problem, the technician got hands on Monday October 17, 2022 when I dropped off my vehicle and he was done with the repairs the next day which was yesterday Tuesday 18, 2022. I was so surprised when I received the phone call from the dealership notifying me that my vehicle was fixed and that It was ready so that I could pick my vehicle yesterday. They went and above 100% percent on their work. I recommend them to anyone to go with their vehicles and trust them that they will repair their vehicles in a timely manner. Which is excellent because I have never experienced this kind of service this fast, never ever in my entire life. I dropped my vehicle vehicle on Monday October 17, 2022 and be ready so fast the next on Tuesday October 18. Which is so amazing to me. I want to thank the service representative who was very kind, polite,and helpful to me and I also want to thank the technician who repaired my vehicle. They both performed such an excellent job and made me feel that I can trust them with my vehicle. I am client who is very happy and satisfied with their customer service and this dealership has great employees that have integrity. Which is something hard to find in businesses lately and I will return to them for my vehicle's every need. I am so so very happy 😊 that my car is running better and that I am able to drive it again. Thank you DODGE HUNTER from VALENCIA CA. GOD BLESS YOU ALL for your great customer service. Thank you all from the bottom of my heart. More

Good service and nice staff. Fast service and explain everything very well. They call right back after the service was done. Fast service and explain everything very well. They call right back after the service was done. More