AutoNation Chrysler Dodge Jeep Ram Valencia

I have used the Valencia Jeep service department on three different occasions. The first two for oil change and tire rotation and the service was great. Each time I used their shuttle service as I dropped of different occasions. The first two for oil change and tire rotation and the service was great. Each time I used their shuttle service as I dropped off my car during my lunch break, which was very convenient and helpful when carless. This last time I had some air blower issues. I worked directly with Dennis, the service manager, and Eric, the service advisor, and they worked diligently with me to ensure that my blower motor issue was resolved. Both Dennis and Eric worked very well with me to accommodate my schedule for dropping off my vehicle. I even received follow up text messages from both a week after receiving my Jeep back. I was very pleased with Dennis and Eric following up on my vehicle! I highly recommend Eric as your service advisor at Valencia; he always responds to my texts and calls and actually goes out of his way to communicate with me regarding my vehicle status. Thank you! More

My service experience was terrible. No communication at all. The main work was not even complete. They kept my Jeep overnight and I still don’t know what they worked on. No communication at all. The main work was not even complete. They kept my Jeep overnight and I still don’t know what they worked on. More

I would like to thank Taff from autonation dodge in Valencia for helping me get my dream car! You were very proffessional and willing to work with me and my husband in finding the right car and price Valencia for helping me get my dream car! You were very proffessional and willing to work with me and my husband in finding the right car and price we couldnt be any happier thank you Taff for everything and making this an easy stress free purchase.🤗 More

Accurate, timely, friendly and very reasonable. The service Manager is absolutely amazing and his Team is definitely a reflection of such in their performance of customer service The service Manager is absolutely amazing and his Team is definitely a reflection of such in their performance of customer service More

Sales experience was great! Gave me a terrific value on my trade in and had the exact vehicle I was looking for. Thank you Rico! Gave me a terrific value on my trade in and had the exact vehicle I was looking for. Thank you Rico! More

Detected & repaired issue same day. Service Manager and and Service Representative were both very helpful. Service Manager and and Service Representative were both very helpful. More

The customer service was great. From the time on the phone through the time I signed and received my keys. The team was great as well. They ALL offered drinks and made sure we were From the time on the phone through the time I signed and received my keys. The team was great as well. They ALL offered drinks and made sure we were comfortable throughout the process. More

If you’ve purchased a Wagoneer and are looking for the VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager a VIP service marketed for your vehicle - This is not the dealership for you. From my understanding the Asssitant Service Manager and Service Manager are the Wagoneer ambassadors for this dealership. They argued (in a beyond disrespectful way) and declined to warranty a trim piece on my second row seat. After going back to Wagoneer client services for assistance to resolve this it was upsetting while also vindicating to hear that there was an actual service bulletin that addressed and identified this as an issue. This is an example of just one of the unresolved issues we still have with the vehicle after the dealership had our car for 7 days - Active Lane Management still not working (they may have noticed if they actually test drove the vehicle after RSU updates), driver side heated seat not working properly, driver side mirror defrost not working, an unclear explanation on why the oil pressure warning light comes on in accessory only mode to name a handful more of the problems. I came away with the impression this management team has no interest in resolving the issues/repairs needed for our vehicle. We will not be taking our vehicle in for service to this dealership in the future. More

The dealership itself was fine. Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say Krista T. our service advisor was very helpful and kept us informed and updated. The part took almost 2 months and that was an incovenience to say the least. More

Cindy and the service provided excellent service. They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers an They were able to get my vehicle taken care of in less time than was initially estimated. Additionally, the fact that they also used a seat covers and floor covers is greatly appreciated. It's a small detail, but the details matter especially when they demostrate the care they take for a customer's vehicle. More