AutoNation Chrysler Dodge Jeep Ram Valencia

Our experience with Josh was excellent as he went over all the function within the Jeep as well as the Jeep application. An asset to the company! all the function within the Jeep as well as the Jeep application. An asset to the company! More

My experience with the service writer was excellent. Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score Cindy was her name and she was very attentive and communicated well. Five stars for her. As for the ability to make the appointment, my score is lower. I had to wait almost month for the appointment. My issues was the accelerator stoped working. Fortunately I had a second vehicle. Many people could not wait a month to repair something that was a manufacturer defect. The woman that made the appointment on the phone, not Cindy, was very matter of fact about it and basically said this is the appointment, take it or leave it. This is not what I expected for them to repair something as serious as a faulty gas pedal. More

Our sales person Gary Michaels was very helpful, answered any questions we had and was very patient with us. He made our car buying experience very pleasant. any questions we had and was very patient with us. He made our car buying experience very pleasant. More

I found this car online on edmunds, but it didn’t have any actual pictures of the car. I called the dealership initially and asked if it was available because it was a nice car for a good price. They said any actual pictures of the car. I called the dealership initially and asked if it was available because it was a nice car for a good price. They said yes but it was just getting wrapped up with final detail work and could be seen if I came out there. This dealership is over an hour away from me, so I asked if I would be able to buy it if I liked it and drive it off the lot, initially they said yes. So the next day I called again to double check if it was available and ready and the next person I talked to said it wouldn’t be ready for purchase until the following day. (Red flag) so I waited and called again the next day and repeated the process they again said it would be ready at 4 pm that day. So I called at 4 and they said it wasn’t ready and the following day it would be ready. At this point I am getting a bit annoyed. I finally make it to the dealership and go for a test drive of the vehicle and the steering is pulling pretty aggressively one way and the touch screen does not work. I mention this to the salesmen who could not care less. He said, “yeah they probably won’t help you out, they priced it where it was because of the shape it’s in” I thought that was a bit weird and also annoying but I like the car overall. We get back from the test drive and go through the paperwork, thankfully the sales manager said he would throw in an alignment and two new tires to ease my mind. I thought that was very nice. Well it’s been nearly a month and I haven’t heard anything from them. I’ve emailed them several times and they keep giving me a run around of, “oh someone should be reaching out” No one has reached out. I am getting very annoyed and feel like they are just trying to move inventory no matter if it’s good or bad and don’t care if they told people they would do anything for them as long as they got the sale. More

Jordan is qn excellent service advisor. He is very helpful, courteous and knowledgeable. He truly cares about his customers. He is very helpful, courteous and knowledgeable. He truly cares about his customers. More

excellent service and good attention when you take the car to your service and all the staff are very friendly I highly recommend it car to your service and all the staff are very friendly I highly recommend it More

The service I received was fast and professional. The staff understood my needs and execution was flawless. The staff understood my needs and execution was flawless. More

Fast and easy, my advisor Cindy did a great job! Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. Fastest service i've ever had. Was expecting to take shuttle back home but they had it done before that. More

I have been coming to CDJR Valencia for service on my Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hu Jeep for 5 years. My current service advisor Hugo Salazar is the most knowledgeable, professional and efficient advisor I have ever encountered. Hugo should be the blue print for how all service advisors should be; experienced, knowledgeable in the vehicles and with great communication skills. It speaks well for CDJR that they have well trained people like Mr Salazar as their interface with the customer! More

Exceptional customer service here. Jordan always answers the call and makes sure all concerns are addressed promptly Jordan always answers the call and makes sure all concerns are addressed promptly More