AutoNation Chrysler Dodge Jeep Ram Valencia

Great service and helpful installation is clean all question’s I have it got answered question’s I have it got answered More

Team was incredibly fast. Entire process would have been completed in 2 hrs if I hadn’t needed to take a meeting. Very impressed Entire process would have been completed in 2 hrs if I hadn’t needed to take a meeting. Very impressed More

Service department has terrible communication Service e manager does not return calls. Same with advisor. manager does not return calls. Same with advisor. More

Lauren was absolutely amazing! She far exceeded our expectations when the car we had our eye on sold, she found us something even better, while still totally respecting our budget. She far exceeded our expectations when the car we had our eye on sold, she found us something even better, while still totally respecting our budget. Lauren was definitely the standout as a salesperson, she was knowledgeable & encouraging without any pressure! This was such a breath of fresh air compared to our other recent car buying experiences. Overall, everyone here was super efficient & helpful. I will definitely be back and recommend this dealership to all my friends now! More

This dealership has really gone done hill since Jordan and other service advisors left. I brought my jeep in for an alternator and couldn’t get an update from my advisor. After two days of sitting there i and other service advisors left. I brought my jeep in for an alternator and couldn’t get an update from my advisor. After two days of sitting there i finally waited on hold and got a hold of her just for her to tell me that it’s going to be 5 to 7 days before they even look at it. Why didn’t they tell me that when I dropped it off. They knew I was in a hurry because I had to leave for a trip to Oregon. I had to just take my jeep back because I couldn’t wait that long. This dealership has gone down hill. Also they couldn’t even tell me if it would be covered under warranty or not. So know I might have to spend $600 on something that should be covered under warranty. More

It was a pleasure to service our car! Everyone was really nice and exceeded our expectations. Everyone was really nice and exceeded our expectations. More

Courteous service writers, repairs done in timely manner and would recommend this dealership to friends and family and would recommend this dealership to friends and family More

Friendly staff, clean waiting area, fast service, fair prices. Highly recommend. Thank you to Margarita and Kenny. prices. Highly recommend. Thank you to Margarita and Kenny. More

I recently had the unfortunate experience of dealing with Autonation Chrysler Jeep Dodge Ram Valencia, and I must say it was nothing short of a nightmare. From start to finish, the entire process was plagued Autonation Chrysler Jeep Dodge Ram Valencia, and I must say it was nothing short of a nightmare. From start to finish, the entire process was plagued with incompetence, negligence, and a complete lack of customer care. I would strongly advise against entrusting your vehicle to this dealership. To begin with, they had my Jeep in their possession for an astonishing period of over three months. The length of time alone is unacceptable, as it caused a major inconvenience in my daily life. Despite their promises of timely repairs, I was left without my vehicle for an unnecessarily extended period. As if the excessive wait time wasn't frustrating enough, Autonation managed to lose and neglect my radio antenna during their "service." How a dealership can misplace such a crucial part and fail to take responsibility for it is beyond comprehension. They didn't even bother informing me about the missing antenna until I brought it up myself, leaving me to wonder how much else they neglected during the repair process. Furthermore, when I finally received my Jeep back, it was returned to me in a deplorable state. The vehicle was dirty both inside and out, as if they had never bothered to clean it during their long custody. It is utterly disrespectful to hand back a customer's car in a worse condition than when it was dropped off. And let's not forget the charging cable issue, which they failed to address despite my explicit request. It's baffling that they didn't bother fixing such a basic problem, especially after holding my vehicle for an extended period. This shows a complete lack of attention to detail and disregard for customer satisfaction. Throughout this entire ordeal, the communication from Autonation Chrysler Jeep Dodge Ram Valencia was abysmal. They rarely provided updates on the status of my vehicle, leaving me in the dark for weeks at a time. When I did manage to reach someone, they were unhelpful and lacked any sense of urgency or accountability. In conclusion, my experience with Autonation Chrysler Jeep Dodge Ram Valencia was nothing short of a disaster. The excessive delay, the loss of my radio antenna, the return of my car in a dirty state, and the failure to fix my charging cable all highlight their incompetence and lack of professionalism. I strongly advise anyone considering their services to look elsewhere for a dealership that values customer satisfaction and respects the importance of proper service. More

Got a normal oil maintenance for my truck and after coming from the dealership I parked my truck and noticed oil leaking on to my driveway. Upon inspection I noticed oil coming from the oil filter drai coming from the dealership I parked my truck and noticed oil leaking on to my driveway. Upon inspection I noticed oil coming from the oil filter drain tray wasn’t throughly cleaned. So I checked the work, drain plug was tight, oil filter was tight, but the engine air filter box screws were not even screwed in the box was just sitting on top loose. I would imagine they would do a quick check to see if everything was put in place but I assume that’s too much work. So I just took it upon myself to clean it and properly secure down the air box. More