AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

The dealership is great and Colin is super helpful. It’s a pain that it takes forever to get an appointment and then parts are a month out. Jeep corporate needs to have a better system of taking care It’s a pain that it takes forever to get an appointment and then parts are a month out. Jeep corporate needs to have a better system of taking care of customers. More

Dealer fixed the issues at hand and did a nice job of investigating for additional issues. They mentioned that the noise I was hearing was from my shock, but the shock did not need to be replaced. Then investigating for additional issues. They mentioned that the noise I was hearing was from my shock, but the shock did not need to be replaced. Then when I got home and read the service notes, it said they had recommended that I replace the shock, and I declined. This struck me as a dishonest CYA in case of future issues. More

I have dealt with this dealership for over 10 years, purchased 4 vehicles and this is the first time I was disappointed in the service from your service department. I had to have my car towed because t purchased 4 vehicles and this is the first time I was disappointed in the service from your service department. I had to have my car towed because the battery kept going dead. I have it towed in one day before my service appointment. My appointment was not honored and I called and the Ryan Shaw. He told me it was the battery and I told him to fix it. I called the next day, left a message and Ryan did not get back with me. After over a week later, I had yet to hear back from Ryan so I called the service manager. I got his voicemail, but at least he got back with me and he told me my car was done. I did not know that it was fixed until I continued calling. I will never work with Ryan again. The best person in the service department is Collin, which is why I gave it 3 stars and not a 1. Collin checked me out and was the same caring professional he had always been. Never again will I use Ryan Shaw. More

Made a Appointment a week ahead of time to get some check lights out on steering and brakes and they did not do any thing the day I left it. and said it would be 2-3 days before they would be able to get to lights out on steering and brakes and they did not do any thing the day I left it. and said it would be 2-3 days before they would be able to get to it. I could not leave it for 2-3 day at this time and took the car I schedule ahead so things can get done not go in and have service tell me oh 2-3 before they get to it. maybe next time. More

A little confusion with the service department at first had to come up to service department to show them the problem with Dodge Ram truck. Had to get rental to get around for a couple days. Talked with Ra had to come up to service department to show them the problem with Dodge Ram truck. Had to get rental to get around for a couple days. Talked with Rameen he spoke with General Manager & Colin. The part was ordered by Colin & the Dodge Ram was fixed when part arrived I received my Dodge Ram & everything was handled correctly More

The worst service department that I have ever been to in my life! I DO NOT recommend. my life! I DO NOT recommend. More

A small mix up with initial; scheduling for a recall caused me to have to make two trips to the dealer. In the second scheduled visit the service department performed the recall in about 15 minutes. I w caused me to have to make two trips to the dealer. In the second scheduled visit the service department performed the recall in about 15 minutes. I was very pleased with that second visit. More

Very knowledgeable and helpful service center representatives. Always working with a customer for the best solutions. representatives. Always working with a customer for the best solutions. More

Fast and friendly service. always helpful with any of my concerns and questions. Helped with recommendations on what service I need and what could be done at a later date. always helpful with any of my concerns and questions. Helped with recommendations on what service I need and what could be done at a later date. More

My vehicle wouldn't start. I had it towed in and the battery was dead and replaced as well as checking to make sure that was why the check engine light was on. I had it towed in and the battery was dead and replaced as well as checking to make sure that was why the check engine light was on. More