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AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center
Littleton, CO
365 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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365 Reviews of AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center
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January 27, 2022
Poor customer service. This a horrible plane for customer ser.mvice. I called and wanted to talk to the manager and the guy on the phone said my manager would say the same thing and would not transfer me to ser.mvice. I called and wanted to talk to the manager and the guy on the phone said my manager would say the same thing and would not transfer me to the manager. More
by Ram1500
Employees Worked With
Erik, Phil St Romain
January 20, 2022
Terrible experience! I took 2015 Ram 1500 in for service because it would randomly die on me on the road creating a very dangerous situation. In short they had my vehicle for 9 weeks and decided it must be because it would randomly die on me on the road creating a very dangerous situation. In short they had my vehicle for 9 weeks and decided it must be the oil pump and I agreed to replace it at a cost of $2610.75. I was assured the vehicle was safe to drive now and no longer dies going down the road. I was also told the same check engine light would still remain on because they could not figure out or fix what was causing it. I agreed and drove the vehicle off the lot. 1 week later I pulled out into heavy traffic and it died again, causing cars to to nearly collide trying to avoid me. I contacted the dealership and told them to pick up my vehicle from my residence that is was not safe to drive. 2 weeks have passed now and it is still sitting in my driveway and no one is returning my calls. Now it looks like I am going to be faced with legal action, adding more expenses to this terrible experience. This started in August and now Mid January and no response from the service manager or the general manager after numerous voicemails were left. More
by Ttyler2000
Employees Worked With
Service Manager
November 12, 2021
Worst experience I’ve ever had with a company. Had my truck there over 6 months waiting to get the transmission replaced to find out that my warranty coverage got denied 2 WEEKS after I dropped it off an truck there over 6 months waiting to get the transmission replaced to find out that my warranty coverage got denied 2 WEEKS after I dropped it off and skip never told me or knew apparently and I’ve been borrowing vehicles and hitching rides and dealing with not having a vehicle and got it back without ANYTHING being fixed. Skip had the audacity to tell me that there was no charge when I picked it up. DUH, you didn’t do ANYTHING. Larry the manager couldn’t offer me anything for all the time I’ve wasted besides a recommendation to go somewhere else lol. I had Larry look into the matter to see when it got denied and I dropped off the truck June 1st and it got denied JUNE 17!! He said skip probably didn’t even read that far down on report lol. Place is such a joke. Matt from the finance department offered to give me a prorated amount back to me for the warranty (less than half of the $4600 I paid for the PLATINUM WARRANTY that the guy who sold me the warranty said that it would cover “everything besides the windows” this has to be the worst experience I’ve ever had with any company in my entire life. No one takes the blame for keeping my truck there for so long without getting it done, no one offers to compensate me for all the time I’ve wasted, truck payments I’ve made, insurance I’ve paid, cars I’ve borrowed, Uber’s I’ve taken, headache of trying to share a vehicle with my wife who has to use her vehicle to take our kids places and use for her daily life. NO ONE HAS HELPED ME WITH ANYTHING BESIDES WASTED 6 MONTHS OF MY LIFE. Lots more or say but I’ll add it to my google review and other reviews when I have more time to waste. Thank you Autonation for all the time wasted, money lost, and absolutely ZERO HELP you have given me. More
by Bamstile6984
Employees Worked With
Skip Harmon
October 05, 2021
Please go elsewhere to get a car. Service is terrible and service writer (Skipper) laughs in your face when you voice concerns. My new Jeep has less than4k miles, and has a/c issues. So far nothing has and service writer (Skipper) laughs in your face when you voice concerns. My new Jeep has less than4k miles, and has a/c issues. So far nothing has been rectified. Without car for over six weeks so far. Go buy anything else from someone else. More
by damond0
Employees Worked With
Skipper
September 21, 2021
Horrible service no communication what’s so ever they will not return a phone call this includes their corporate office. Had my car for 5 weeks before they finally fixed it while under warranty. Will nev will not return a phone call this includes their corporate office. Had my car for 5 weeks before they finally fixed it while under warranty. Will never return to any auto nation dealer. This is not the first time More
by Fmontoya2011
Employees Worked With
Skipper
September 15, 2021
Brought my new Jeep in for itts first ever oil change, which was free thanks to Jeep Wave. Everything was checked over and completed in a timely manner which was free thanks to Jeep Wave. Everything was checked over and completed in a timely manner More
by Dkeller71
Employees Worked With
Phil St Romain
September 13, 2021
After 2 weeks in the shop and no call backs, I went to the shop and got Skip to help me. It was done immediately. Thanks Skip! Wished the original guy was that efficient. From now on I will only deal with the shop and got Skip to help me. It was done immediately. Thanks Skip! Wished the original guy was that efficient. From now on I will only deal with Skip. If Skip leaves so will I. More
by fconner
Employees Worked With
Skipper Harmon
September 09, 2021
I always get great service from AutoNation Chrysler Dodge Jeep Ram Southwest. We've bought multiple vehicles there and had them service them all. I've never been disappointed and they always try to find a Jeep Ram Southwest. We've bought multiple vehicles there and had them service them all. I've never been disappointed and they always try to find a coupon or discount to help defer the cost. More
by MOPAR all the Way
Employees Worked With
Phil St Romain
September 07, 2021
Two days in the shop and zero calls from the service department. I had requested a call for charges before work on the electronic and paper ticket. I've had my car in twice and ultimately 4 days to g department. I had requested a call for charges before work on the electronic and paper ticket. I've had my car in twice and ultimately 4 days to get an oil change and repair an auto stop start feature. Highly disappointed and a call would have solved it. By the way I did get a call 15minutes after I called for status. The call was to tell me my car was ready when I told the same person that I couldn't pick it up till the following day. Finally this was the second time attempting service neither with status calls and the service manager could not be reached with daily calls even after I registered a complaint. More
by bill.emmons
Employees Worked With
Na
