AutoNation Chrysler Dodge Jeep Ram Southwest - Service Center

Service over charged for work done. Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shop Checked with two other dealerships and an independent repair shop to compare cost charged. AutoNation charged over DOUBLE what each of the other shops quoted. The service techs should go by book hours rather than lying about the hours and then ripping off customers. Very disappointed and angry service management lets their techs lie about their hours so they can make more money at the customers expense. More

My 2022 Grand Cherokee needed mandatory recall and the tailgate only went up 75%. Took it in and Ryan said he needed the car for 2-3 days to diagnose/fix the tailgate. Made appointment. Drove to work. Wit tailgate only went up 75%. Took it in and Ryan said he needed the car for 2-3 days to diagnose/fix the tailgate. Made appointment. Drove to work. Within 5 minutes my 69 yo wife read the owner's manual and fixed the problem (won't tell him how). Called Ryan and told him he should be embarrassed. Got email cancelling appointment. Apparently, he's too embarrassed to see me again. Nice. Hope I don't have an accident due to product deficiency because that would be a big lawsuit. More

Sara, my advisor was amazing. She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician She was informative, helpful, and professional. She provided the best customer service that I have received in a long time. Dave was the technician that performed the work and he made the truck drive the way it used to. Thank you to everyone involved. More

Jarrett was incredible to work with! He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix He got us a timely estimate and thoroughly explained everything. He even sent us a video to show us exactly what the problem was and how he could fix it. More

Ryan is alway awesome. Easy to work with and makes everything go smoothly and ontime. Easy to work with and makes everything go smoothly and ontime. More

Brought a new key in the be programmed. They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just hand They told me they could not program the buttons and they “tried everything” and it wouldn’t work saying the fob was defective. Then they just handed me the key and walked away, charging me $90. Turns out they never put a battery in the key. Once I got home I figured that out and got it fixed. Pretty sad. Doesn’t give me confidence in other things they do. More

Great service with updates. Had a recall and they didn't try to upsell or tack on extra expenses like other dealers do Had a recall and they didn't try to upsell or tack on extra expenses like other dealers do More

The service representative was very friendly and customer service oriented. The service was completed in a timely fashion. service oriented. The service was completed in a timely fashion. More

Colin is a good service tech with good customer service for me with the jeep I bring in ... that what you get rewiring 15 words for me with the jeep I bring in ... that what you get rewiring 15 words More