AutoNation Chrysler Dodge Jeep Ram Southwest

Folks in the service department are friendly courteous and explain exactly what is going on with my jeep when in for service. Thank you and explain exactly what is going on with my jeep when in for service. Thank you More

Jake and Ramwn are a bunch of liars! My boyfriend My bought a vehicle from them about a month ago and I brought in a Post-it a check for $19,000 I was told as soon as we brought in the m My boyfriend My bought a vehicle from them about a month ago and I brought in a Post-it a check for $19,000 I was told as soon as we brought in the money from the insurance company they would put a stop payment on that check. That check cleared my account and then my bank reversed it and I have tons of overdraft fees insufficient fund fees. I came down to talk to Jake on October 31, 2023. He did not care had no compassion and I will never buy a car from this place again. More

Service dept great. Colin, my advisor kept me posted and resolved issues. Nice waiting area with good coffee. Colin, my advisor kept me posted and resolved issues. Nice waiting area with good coffee. More

I found out, after I dropped my car off, that they "planned" on taking 2-3 days to change a belt and the oil. I freaked out at them over the phone. The service manager did get the car in that day. So "planned" on taking 2-3 days to change a belt and the oil. I freaked out at them over the phone. The service manager did get the car in that day. So in the end, thank you. More

I purchased my Jeep from this dealership, and have had all work performed here. Had batteries fail that were under warranty, and although it took 2 weeks to get the work completed (factory backorder on th all work performed here. Had batteries fail that were under warranty, and although it took 2 weeks to get the work completed (factory backorder on the Mopar approved replacement), they did a good job. Also repaired a loud grinding noise in the back that was there since I purchased the Jeep brand new; overpacked bearings in the factory, handled it fast and friendly. Just had a failed EGR valve replaced, and Colin was able to track down the part that was backordered due to union strikes. Only wish was that they had more loaner cars available, especially when they have your vehicle for days to weeks at a time, and maybe wash and detail your vehicle if you're spending over $1k and they've had it for a few days. Overall great experience, and Colin is always so helpful and on it! More

FYI, purchased my truck from this dealer. Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they d Just be careful with the Service Dept. Took my truck in for extended warranty work. Not sure what happened with the appointment date/time, but they didn't have it on their schedule, but took my truck anyway (which was good since I live quite a distance away). They did recommend a radiator flush which I was ok with. However, they 1) Mistook a non-MOPAR Glycol mix for engine oil, suggesting my block was cracked, leading to their recommendation to also change my oil (which was changed only a few weeks prior), 2) Underfilled the radiator when they flushed it, resulting in collapsed hoses on top and no fluid visible when removing the radiator cap (they actually said that collapsed hoses were normal, even though I had never seen that on the truck since I purchased it new) (I had to add a quart of radiator fluid to fill it up) 3) told me that Costco may have messed up my oil change, possibly adding oil to the radiator (see the previous non-MOPAR Glycol comment above), and overfilled 2 qts (It was not 2 qts overfilled, and Costco does NOT perform oil changes, only tires) and 4) For the warranty work they performed, they had to take off and reinstall one wheel. In that process they "lost" my wheel lock key, which they initially stated they did not have, but found it when I brought my truck back in. So, mixed feelings on my end. The warranty work was performed satisfactorily and in a timely manner. I was ok with the radiator flush recommendation, but really surprised when the service technician and manager said the collapsed hoses were "normal", even though no fluid was visible with the radiator cap removed (have never seen that on the truck in the 12 years I have had it). I still can't believe they would say the coolant level was ok instead of checking fluid levels and filling it. Also very disappointed that I had to insist that the dealer either find my key or remove the lock nuts from all wheels. While the warranty work alone was "average" or better, the overall experience was not what I was expecting, requiring phone calls, leaving multiple messages, and an additional 40 mile round trip to the dealer. More

James and Matt were excellent to work with. Great vehicle price, great customer service, and overall great experience. Great vehicle price, great customer service, and overall great experience. More

The service department does not follow through on any of the repairs that need to be done to sold vehicles once they’re sold I’ve been three weeks trying to get a windshield installed in my truck I bought a the repairs that need to be done to sold vehicles once they’re sold I’ve been three weeks trying to get a windshield installed in my truck I bought and they’re still giving me a runaround I’m scheduling to put it in More

Amanda our service point person was friendly, attentive, caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. caring and truly listened. She kept in contact and tried her hardest to keep us updated and help us find solutions throughout the service stay. More

Friendly, attentive, welcoming, knowledgeable, and they follow up. Everyone there was very helpful throughout the process. I'll be coming back. follow up. Everyone there was very helpful throughout the process. I'll be coming back. More