AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

Poor Customer Service I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service a I had taken my car in for service at AutoNation Dodge-Jeep on July 18th 2016 because the engine would not turn OFF, I drove the car into the service area and the car was written up by the service advisor Toby on that morning, I was called later that day by the service advisor Toby and was told they could not recreate the problem and they just flashed the ECU "Software Update" and maybe that would have fixed it. I took the car that evening and the next day the same problem happened again so I drove back to the same dealer and a different service advisor took my car in and said he would inform Toby that the car was back in doing the same thing, I was able to demonstrate the "NO Shutdown" problem to both service advisors on both days. This second time I brought the car in for this problem the service advisor Toby had called the FCA Star Care engineers to help troubleshoot this problem because the mechanics at the dealership could not find the solution. After 15 days in their shop waiting for approval for repair authorization, I was told by a case manager from FCA that was assigned to my case, that they cannot recreate the problem and so they could not run any further diagnosis so they told me to pick up the car and bring it back again the next time I could not turn the car OFF. After a few days I was sent a survey from FCA asking about my repair experience, I filled this out honestly and fairly based on my experience. About a month after this my car failed to turn OFF again, this time it was a Sunday and the dealer was not open so the car ran 9 hours idle until it ran out of gas. The next day I had the car towed back to AutoNation Dodge-Jeep and spoke to Toby the service advisor and he said to me "I do not know what I can do for you!?" "I worked 5 hours last time with FCA corporate for you and you gave me a 6 out of 10 on the review!!" "I lost $600.00 because of that review so I am NOT going to take your car in, I am not going to write you up!" I was directed to the Service manager Brian Morrow. More

We bought a new 2007 Caliber there in 2006. We bought a 6 year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and year warranty and all this extra care stuff that they will do for free. I brought the car in to the service dept in 2008 to have the $4,000 rims and tires that we bought with the car for a balance and rotate. I waited for about 2 hours and then someone came out and said they bent the front driver side rim and that they had to order a new one. Come to find out, they discontinued our rims, so they said that there was 1 car left on the lot with our exact rims. So, I waited another 2 hours and finally someone comes out and says that they sold the car on the the lot and now we will have to order 4 new rims. They said they would pay for the rims, so I was cool with what happened, except for the fact that I had waited for 4 hours. So, a week goes by and they finally replaced the rims on the car. When we got the car, it pulled to the left and the steering wheel began to shake as soon as I hit 60 mphs. I took it back and they said nothing was wrong with it. After a couple days, I call back pissed asking to speak with my service rep, and he didn't work there anymore and no one knew anything about my car. I tell them to check the computer, and all that is written is that they replaced the rims! So, I just drop it cause it is getting me nowhere. Today, I take it in to have my free oil change and I ask them to balance and rotate the tires, and check the transmission because it was shifting a bit weird. The rep says "ok that will be $150!!!! I was done! I told him to just give me my damn free oil change! DON'T GO TO THIS PLACE!!!! More

I bought my first two Chryler 300's (2000, 2006) from this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stoc this dealership and have always been very pleased. Because I wanted a blue car this year and another dealership actually had the perfect car in stock I went with the other dealer. WHAT A MISTAKE. I had a safety recall(brakes) and attempted to get an appointment with the other dealer. The first three times I called I was left on hold and I hung up. The forth time somebody offered to take a message and have my call returned. The call was not returned for five hours and by that time I had left to go shopping. My husband gave me a number to call back but that just got me another offer to leave a message. The next day again started out with me being put on hold. So, I called Roseville Autowest. The phone was answered immediately. She asked if I had a day I preferred and when I gave her two, she offered me an appointment for either day at the time I had specified. When I was finished I realized I have always had this great service from Autowest Roseville -- I just didn't know until now how great that experience was. I actually drove the car an extra three days with that Recall because I did not want to face calling the first dealer again. The people at Autowest Roseville completely turned a sour experience around. Guess I'll stop thinking about how pretty the Lexus is. More

Rick put my faith back into dealership service. He went above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He above and beyond the call to assist me with getting the required services done and advising me on future services so that I could budget the cost. He arranged transportation for me and basically treated me like family. In the past, I have always disdained the poor customer service provided by other dealerships (Folsom, are you listening???). However, I will now go out of my way to tell many of the positive and pleasant experience I had with AutoWest Chrysler and, especially Rick's customer service skills. He sets the standard that all service advisers should be held accountable to meet. The service was completed when promised, done as promised and I have had no issues with the vehicle. This speaks volumes about the mechanics and their commitment to doing the job right the first time. Thanks to the management for ensuring they only hire the best people to work at AutoWest Chrysler Jeep! More

I pulled in to the dealership to have a bumper replaced or so I thought. Tobey looked at it for a second and got underneath the front bumper and took a look. When he got up I got the best news I had heard or so I thought. Tobey looked at it for a second and got underneath the front bumper and took a look. When he got up I got the best news I had heard in a month of Sundays - No new bumper necessary!!! He said they could fix the bumper like new and just repaint it for me. I picked up the car late the next day and I couldn't be more happy, it looked like the day I drove it off the dealership!!!! More

I took my Dodge Ram pickup to this dealership to have a transmission problem diagnosed, the trucks computer had generated an engine code of P0740, which has to do with the torque converter no engaging prop transmission problem diagnosed, the trucks computer had generated an engine code of P0740, which has to do with the torque converter no engaging properly. I am a pretty decent mechanic but admittedly know very little about transmissions. When you arrive at the dealership you'll immediately wonder why it took you so long to get someone on the phone to make the appointment as there are no less than 4 service writers sitting in a room. As soon as I walked in I felt like I was being surrounded by four very hungry sales people. Nonetheless, I dropped the truck off for the $99.00 diagnostics. The next day the dealership called and said they had determined that the truck would require a new Torque Converter, New Pump, seals and shaft and that the Differential Fluids were bad as well as the transfer case fluid.....Total cost was just shy of $4,000.00. They somehow figured all this out by doing an electronic examination only. The truth of the matter is that they could not determine what was actually wrong unless they dropped the transmission (strike 1). The service writer said that the front and rear differentials needed servicing which was completely bogus as I had just serviced them myself (Strike 2). The service writer also said the transfer case needed servicing and the transmission fluid was very dirty and I had just flushed those as well (strike 3). The service writer then tried to go even further and suggested that I consider a complete transmission rebuild, about $5,000.00 worth. They made all these assessments without ever dropping the transmission pan....Unbelievable. So, I went to a reputable ASE certified mechanic. I paid the money to have him drop the transmission and evaluate the different components. The Torque Converter was shot but the Pump, seals, shaft, transfer case fluid and both differentials checked out great. I still spent $1,400.00 but that's a far cry from $4,000.00 and my truck is running great. If you go to this dealership and feel like your service writer is being pushy and / or it seems like the quote for services is high.....IT PROBABLY IS. These guys are just selling up and up and up and I ain't buying and neither should you. I spoke to the service manager about this and my experience. Like I said, I'm pretty knowledgeable and I didn't get taken by these shysters but if someone were to go there that didn't have as much experience you could have a very bad experience. I looked at my experience in this way....I knew I needed some work to get done on my truck and I figured it wouldn't be cheap. By going to this terrible dealership first and getting the outrageously high and totally bogus quote, I felt much better when I went to a real mechanic and got the work done for 1/3 the cost. It was worth the $99.00 just to make myself feel better....if that makes sense. Don't go to this dealer...I'm sure there are others out there which would do much better for you. More