AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

Starting from the time I walked into the service department until I left some time later, I was treated with courtesy and professionalism. It felt like personal treatment department until I left some time later, I was treated with courtesy and professionalism. It felt like personal treatment More

Excellent service, I am very, very pleased with the work Excellent service, I am very, very pleased with the work that they have done to my vehicle everybody knows what they are doing, specially the servic Excellent service, I am very, very pleased with the work that they have done to my vehicle everybody knows what they are doing, specially the service advisor Sean is really exceptional. Thank you and keep up the good work. More

On February 09, 2021 I took my Dodge Ram 2500 to the Dodge dealer in Roseville Ca at the auto mall. I was having trouble with the tail gate sticking when using the interior tailgate release button and t Dodge dealer in Roseville Ca at the auto mall. I was having trouble with the tail gate sticking when using the interior tailgate release button and the key fob button. The issue was resolved by the tech and I picked up my truck today, invoice # 31297. The problem was not them fixing it but iit was the lack of communication. When I dropped it off yesterday at 1030 I asked if they had my number so they can call me and let me know the status of the truck. The service writer confirmed the right phone number and stated they would call. Later in the day at approx 1540 I had not received a call. i know the service department closes at 1800 so I called to check on the truck. I was advised by someone that the service writer is outside and they will give him the message to call me back. No phone call was received. At this point I was annoyed and called to speak to someone in sales to see if I could get my truck. I spoke with the night sales manager, expressed my concern and displease with the lack of communication. I advised him I needed my truck because of work the next day, child care issue and my wife works and uses the other car we have. I was told that he is in a different department and everyone in service was gone. i asked so what am I suppose to do about tomorrow since they never called to let me know anything that was going on with the truck. He said he is going to see what he could do and he will call me back. He took my last name spelling and said he would call shortly. No call was received. On feb 10, 2021 at approx 1000 I called and left a message for John the service writer to call me with the status of the truck. The original service writer was not working today. I waited till 1400 and never received a call. i called again at 1400 and left a message with John about my concern and asked for the status of my truck. No return phone call. I waited till about 1500-1530 to call back and this time I spoke with the service manager. i told him everything I described to you and he said he was sorry. He said my truck was ready and the latch just need to be cleaned and lubed, tail gate works as supposed to. I expressed my displease with the lack of communication and advised the manager I will never be coming back to their dealership again. These are the people who are supposed to be representing you as a car company by selling your cars. It is like they sold the car and than they are done. Not a care for the effects on the customer when he does not have his truck. Not even a phone call saying " hey we have to keep your truck for repairs". At least that would have given me time to make arrangements for the next day. I thought you should know about this dealer and their lack of good customer care and representation of your company as a whole. I am going to complain to the owner of the company, BBB and every other outlet available. I do not want someone else going through this. More

Service Department is a joke! It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. La It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash which made it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains) and they told me the sensor was bad and just needed replacing. I spent hundreds of dollars doing so because the vehicle was out of warranty and didn't have much of a choice. Everything has been fine for 8 months but after heavy rain again - the sensor starts malfunctioning again - GO FIGURE! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out. Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department! More

Service Department will not respond - terrible service Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day a Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day and a half about the service of the car, don't go to the AutoNation Chrysler Jeep Dodge Ram Roseville dealership. They will hold your car for days and will not call you back. Don't expect to talk to a manager either as you will just go to voice mail with no call back. Wish someone had let me know. Hope this helps you find a better solution. I am hoping to get my car back serviced or not within a few more days. Makes me regret buying a Jeep. More

Intradepartment communications issues, poor scheduling Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my e Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle. More