AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

On February 09, 2021 I took my Dodge Ram 2500 to the Dodge dealer in Roseville Ca at the auto mall. I was having trouble with the tail gate sticking when using the interior tailgate release button and t Dodge dealer in Roseville Ca at the auto mall. I was having trouble with the tail gate sticking when using the interior tailgate release button and the key fob button. The issue was resolved by the tech and I picked up my truck today, invoice # 31297. The problem was not them fixing it but iit was the lack of communication. When I dropped it off yesterday at 1030 I asked if they had my number so they can call me and let me know the status of the truck. The service writer confirmed the right phone number and stated they would call. Later in the day at approx 1540 I had not received a call. i know the service department closes at 1800 so I called to check on the truck. I was advised by someone that the service writer is outside and they will give him the message to call me back. No phone call was received. At this point I was annoyed and called to speak to someone in sales to see if I could get my truck. I spoke with the night sales manager, expressed my concern and displease with the lack of communication. I advised him I needed my truck because of work the next day, child care issue and my wife works and uses the other car we have. I was told that he is in a different department and everyone in service was gone. i asked so what am I suppose to do about tomorrow since they never called to let me know anything that was going on with the truck. He said he is going to see what he could do and he will call me back. He took my last name spelling and said he would call shortly. No call was received. On feb 10, 2021 at approx 1000 I called and left a message for John the service writer to call me with the status of the truck. The original service writer was not working today. I waited till 1400 and never received a call. i called again at 1400 and left a message with John about my concern and asked for the status of my truck. No return phone call. I waited till about 1500-1530 to call back and this time I spoke with the service manager. i told him everything I described to you and he said he was sorry. He said my truck was ready and the latch just need to be cleaned and lubed, tail gate works as supposed to. I expressed my displease with the lack of communication and advised the manager I will never be coming back to their dealership again. These are the people who are supposed to be representing you as a car company by selling your cars. It is like they sold the car and than they are done. Not a care for the effects on the customer when he does not have his truck. Not even a phone call saying " hey we have to keep your truck for repairs". At least that would have given me time to make arrangements for the next day. I thought you should know about this dealer and their lack of good customer care and representation of your company as a whole. I am going to complain to the owner of the company, BBB and every other outlet available. I do not want someone else going through this. More

Service Department is a joke! It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. La It's terrible that the Sales department will end up suffering for the issues of the service department as I know they are two separate entities. Last march, I had an issue with the tail gate sensor malfunctioning, which forced me to tun off all the cabin lights, including the dash which made it unsafe to drive at night. I advised them I thought it was water leaking in (we had heavy rains) and they told me the sensor was bad and just needed replacing. I spent hundreds of dollars doing so because the vehicle was out of warranty and didn't have much of a choice. Everything has been fine for 8 months but after heavy rain again - the sensor starts malfunctioning again - GO FIGURE! Call them off and on for two hours trying to get an appointment and just keep getting disconnected from their automated system. Finally call the sales department who gets me to a voicemail in the service area and I leave a message. No call back. It takes me two more days of calling at different points in the day to finally get through to someone and get an appointment scheduled a week out. Take it back in and while they are not charging me for diagnosis, I'm stuck at the dealership for hours until they can do so. I asked about a comp rental or loaner car and they said they won't do it, despite me already having to deal with a rental and replacement car the first time at my expense 8 months ago. I will just never do business with this dealership again if I can avoid it. As I said from the get go, it's a shame because it punishes the the Sales department for the poor actions of the service department. What's crazy is I'm in the market for a new truck and will just be driving to another city to buy it. Avoid this dealership service department! More

Service Department will not respond - terrible service Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day a Wow, not sure where to start. But, for people like myself who expect good or at least decent service and hope to at least to be called within a day and a half about the service of the car, don't go to the AutoNation Chrysler Jeep Dodge Ram Roseville dealership. They will hold your car for days and will not call you back. Don't expect to talk to a manager either as you will just go to voice mail with no call back. Wish someone had let me know. Hope this helps you find a better solution. I am hoping to get my car back serviced or not within a few more days. Makes me regret buying a Jeep. More

Intradepartment communications issues, poor scheduling Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my e Customer Service – NOT! Full disclosure: I am not a regular service customer nor have I purchased a vehicle from AutoNation. In summary: from my experience twice it appears the Service Department has a significant communications disconnect between customers (at least this one), their service writers, and the mechanics. It is also unknown to me whether or not AutoNation puts its regular customers or those who have purchased vehicles from them ahead of Chrysler Corp customers who need safety recall work done. On July 5 I had scheduled a 7:30AM appointment to have corrective action taken for a safety recall on my Dodge RAM 1500 fuel tank bracket. Sometime mid afternoon the service writer called me to advise that the work could not be accomplished that day due to work spill-over from the previous work day. I told him that was entirely unacceptable as it interfered with plans made for a trailer trip. I rescheduled the appointment for 8:00 AM July 18. Yesterday, the 18th, I had my vehicle in the service queue at the appointed time. Not until late afternoon did the service writer call me to advise that (1) the work had not been started yet and that AutoNation would need to keep the vehicle overnight. (To his credit he comp’ed me a rental at Enterprise for my inconvenience.) Mid-morning, today, July 19, I called to inquire re the status of the recall repairs and had to leave a message. Hearing nothing an hour later I again called to learn that the service writer was unavailable and I asked to speak with the service manager, who was also unavailable. Leaving a message for him, I still heard nothing by mid afternoon. I called yet again and was advised that the service writer was physically checking the status. He called shortly thereafter to advise that the work order >was still sitting on his desk< and that the work had yet to be started. I advised him to hold any work and that I would be over to retrieve my vehicle. I have worked in customer service and know what can be done to facilitate that operative word “service.” AutoNation would be well advised to focus on communications with its customers as that would have gone a long way with me. At this point I don’t think I can trust the AutoNation Chrysler-Jeep-Dodge service department to take care of the safety recall for my vehicle. More

Worst Dealership Ever Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary th Avoid Autonation Jeep, Dodge Crysler. They did work on our car and this is what happens after you don't tighten your power steering hose. The scary thing is I took it back 2 days prior since the rpm were jumping and it shook when you drove it. They forgot to tighten the tie rods. This has been a nightmare that could of killed our family and they have done NOTHING for us More

Extremely slow service dept They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a They gave me a 09:15 am appt. I arrived before 9. They told me it would be about 2 hours to fix the airbag recall. Well they finally fixed it 5 and a half hours later. What good is an appt? Also everytime I asked how much longer I was told " should just be a little longer" Place is way too slow and won't give you a straight answer or apologize. More

Released recalled death trap onto road...TWICE! Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jee Jeep stopped in traffic full loss of power. Towed to wonderful Five Star Auto who diagnosed for free and said loss of communication system only Jeep can fully diagnose and fix. Towed into AutoNation. After a 5 day wait I had to call in to Jeep myself only to be told it was a loose battery cable and was ready to go. Despite informing them that was impossible, had personally checked cables, Five Star Auto also, technician Dave Larrabee insisted battery cable. Also despite my telling him the car never lost battery power through lights radio Windows console readout and displayed an error message about shifting to park that if you Google it is common in 2014-15 Jeep Cherokee Sport. Easy to find issue. Still insisted battery cable. Picked up car. Made it two blocks down the road. Car lost power again while driving. Nearly caused accident in front of dealership. Management did show good impression of being concerned and offered loaner car. Discovered on my own this Jeep had recall that service technician had failed to bring up. Called to inform recall match car failure exactly. Recall was for transaxle wiring repair. Recall stated loss of motility power while driving. Read out error will show shift to park. Identical to issue my car was experiencing. Called Dave Larrabee and went into dealer in person with recall notice in hand. Left after very condescending experience. Informed him recall notice said should dealer refuse replacement for any reason contact National Auto Safety Hotline in mediately as this defect can cause a crash. He said he would have to talk to his boss. To discuss a federal recall mandatory repair? Called several days later and was informed car was simply low on oil?! Low on oil does not cause car to come to screeching halt while driving. Nor explains readout error on dash. And regardless recall repair is Federal mandate so even if this experienced service technician actually thinks a car will stop dead in its tracks from being low on oil, recall is still in place and he failed to repair. Wants to put me back in a vehicle that is federally mandated as unsafe to drive. And not that it matters, but latest Jiffy Lube was early December on nearly new 2014 vehicle. Low on oil not likely, doesn't cause that kind of vehicle behavior nor does loose battery cable! And recall is mandatory so no place for debate. This driver's safety on the road as well as the safety of all those who encounter my unrepaired car apparently of no interest two service technician Dave Larrabee. Only reason for posting this review is I'm having a hard time going over his head and Jeep at least seems to care about publicly poor reviews. If not death traps being released to drivers in federally mandated undriveable condition, but hey at least the oil's topped off a little. One last item. Despite a letter showing dealer responsibility for all costs, Dave Larrabee also refused reimbursement for $170 diagnostic once recall was discovered. Letter states plain as day if dealer refuses to cover costs please contact immediately. Showed it to Dave. His response was, "well how am I supposed to cover the cost of my diagnostic?" Take it up with Jeep Dave. When the company you work for itself issues correspondence saying repairs are covered, the technician doesn't revoke coverage. Summary. Important safety recall describes exact error experienced in car. Loss of motility power. Read out shift to park. Technician insists it is loose battery cable then low oil causing car to come to screeching halt? Refuses recall repair or recall repair cost coverage issued by Jeep. Sends deathtrap back onto road unless management gets involved. Anyone concerned? Perhaps just waiting for the future lawsuit after double negligence causes fatal accident? Or we could back up and do this the right way, repair the recalled malfunctioning systems, cover the cost as Jeep and the federal government require and show a little concern for Jeep drivers and anyone near them staying alive. More

Service department representative was great! My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack an My experience was good, the quality of services was excellent and my representative was very helpful. I had purchased a 2016 Challenger Scat Pack and required it's first oil change and service. I notified them I was concerned about the brakes making noise during lightly applied braking. They looked at them and after some discussion decided to replace them. I now have a quiet braking new car and am pleased with my purchase and service experience. More