AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

They have helped me out every time I've had an issue with my car. Their service advisor Kerry is the best, top notch always goes above and beyond. Superb, excellent customer service including the the ladies my car. Their service advisor Kerry is the best, top notch always goes above and beyond. Superb, excellent customer service including the the ladies that handle the billing. More

Fantastic service department. Quick and friendly. Very good communication on my vehicle. Diagnosed it in under an hour and had it back to me the next day. John was awesome! Quick and friendly. Very good communication on my vehicle. Diagnosed it in under an hour and had it back to me the next day. John was awesome! More

Very pleased with our last service experience, which was a significant contrast to previous visits. Steven Park and other support staff in the service drive were prompt, receptive and welcoming. It is clea a significant contrast to previous visits. Steven Park and other support staff in the service drive were prompt, receptive and welcoming. It is clearly a priority to have an appointment as we were asked this question repeatedly. We left our Jeep for an emissions recall involving a relatively simple programming issue and an oil change/tire rotation under the Jeep Wave program. Pleased to say that by lunchtime, we received a call from Steve informing us that the Jeep was ready for pickup. Whatever changes have occurred in the service department, please keep up the great work as this appears to be working! More

They have really great people working at the Roseville Auto Mall. They are very polite and very helpful. Auto Mall. They are very polite and very helpful. More

They have been booked out for over a month but I had an urgent trip to go to within a week and needed the oil changed. I came in at opening time and they said they can fit me in and it'll be ready by the urgent trip to go to within a week and needed the oil changed. I came in at opening time and they said they can fit me in and it'll be ready by the end of the day. Well it was ready in a few hours and they added in a cabin filter change that showed it was due as well. Very happy they accommodated me and took care of the car. I bought the car there and it was also an easy experience that was pleasant which usually it is not. I come here for all the Jeep's needs and so far so good! Thank you More

Had appt at 8 am Fti a. m. I arrived early and was quickly told Greg would be with me. Greg checked me in at exactly 8. Apparently no one else could do that, even though no m. I arrived early and was quickly told Greg would be with me. Greg checked me in at exactly 8. Apparently no one else could do that, even though no new customers were there for 15 minutes .I was told by Greg no shuttle would be provided and that my Jeep wld probably not be done that day.no offer for an Uber. ( chevy does this)i was later notified by text, jeep would not be finished by end of day. Next day, I call to check status and I’m told he would call when it’s close to being finished. I received text telling me at exactly 4pm when they close it wld be done. I arrived at 4 and was told that they had 4 people call in sick day before and 2 updates were not completed although they have had my Jeep for 32 hours. I’ve waited for this appt for over a month. Greg was very nice and it’s not his fault . Perhaps, in future make sure those with appts are helped first and if early and advisor is available get customer checked in. Also, if no shuttle is avail then provide a lyft/uber. Furthermore, my jeep was not washed at end of visit and doubt seriously anything was sanitized. In the future I am going to a different Jeep service where hopefully I feel more appreciated as a customer. More

I was surprised when I arrived and was told I now needed an appointment for the “Quick Lube” lane. I was ready to leave when the service writer told me he could get it done but it might take up to two hours an appointment for the “Quick Lube” lane. I was ready to leave when the service writer told me he could get it done but it might take up to two hours. I agreed and was happy I waited because 45 minutes later my service was finished! More

Steve was a great advisor, work was done in the time frame estimated. He checked in on additional work needed and the cost frame estimated. He checked in on additional work needed and the cost More

The attention for service on my Nissan was a pleasant experience. Quick reception of the vehicle, contact and information of the recommended service, and above all the car service was completed before experience. Quick reception of the vehicle, contact and information of the recommended service, and above all the car service was completed before the time given! Special thanks to Shane for being on top of things! More

Don was very courteous and professional. I trust Don with all of my families vehicles. all of my families vehicles. More