AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center

My service advisor was extremely friendly and helpful. He went above and beyond to accommodate me. He went above and beyond to accommodate me. More

Great Customer Service! Greg really took the time to help me and understand the process for my recall. Greg really took the time to help me and understand the process for my recall. More

Hard to give a positive response, a recall on my truck was performed several years ago (drag bar, weld adjusting nuts). I was told by tire shop to have the front end aligned, took it to a shop, they said was performed several years ago (drag bar, weld adjusting nuts). I was told by tire shop to have the front end aligned, took it to a shop, they said they can not align due to the welded nuts. Called Auto Nations about that and they said they would replace the updated version (this was early September) bring it in on October 9, 2023 and it will be changed. Arrived with vehicle on Oct 9 expecting to wait for several hours. I was told they have to take a picture of the drag bar and get approval to replace. I questioned the service tech about having an appointment and was expecting to have it changed as the person that I talked to indicated that it would be accomplished on the appointment date. Service tech said I needed to leave my vehicle as it would take quite a while to get the approval and the work needed to change the drag bar and I would have to pay $170 for a front end alignment (questioned why and that would not be included in the changing the drag bar, which doesn't make sense, if you change a part like that it should make sense to insure the customers front end is aligned). I opted to leave and service tech recommended I take it back to the dealer that did the recall in a sarcastic manner, I said I bought my vehicle at this place. Waited for General Manager to arrive and talked to him about what had taken place, Manager went and talked to the service tech and came back and explained the same thing over again. He told me I could take his personal vehicle for the day and return it when picking up my vehicle, I told him thank you and left with his personal vehicle. They called me at 4:30 PM and told me my vehicle was ready, went in and picked up my vehicle and returned the managers vehicle to him and thanked him for the helping with a situation that should have been a simple wait for a appointment established over a month ago but turned into something that frustrating to say the least. The most positive part was the understanding of the General Manager and his help in making the frustration of repair to my vehicle tolerable. (Being 81 and no one to assist me to come and go to the appointment is something I did not figure on dealing with after arranging an appointment a month in advance.) More

Brought my 2016 Ram 2500 into this particular dealership for the first time. Service advisor Kolin Bloom listened to everything I thought was needed or at least checked. Everything that the service dept fou for the first time. Service advisor Kolin Bloom listened to everything I thought was needed or at least checked. Everything that the service dept found was not unexpected and was happy that they found them. Colin advised me of situation and the costs upfront. The work was done in a timely manner and I will be bring my Ram back to this location in the future. More

Dropped off vehicle for oil change. Service was done in a quick and timely manner Service was done in a quick and timely manner More

It took 6 weeks to get an appointment for warranty repair to drive train. The issue is now far worse than when I took it in. It will going back. to drive train. The issue is now far worse than when I took it in. It will going back. More

Super friendly, courteous, helpful staff- especially Daniel! Nice clean facility, everything was explained to me kindly! Daniel! Nice clean facility, everything was explained to me kindly! More

AutoNation is our only go to place for service. The staff is helpful and knowledgeable and always do a good job. In particular--Greg Stebbins is the person we always go to for advice and help wit The staff is helpful and knowledgeable and always do a good job. In particular--Greg Stebbins is the person we always go to for advice and help with our Jeep. He is so accommodating and helpful! He is one of the main reasons we go this dealership. More

Service Manager Brenda at AutoNation Dodge-Chrysler (Roseville,CA) was extremely helpful. I feel I definately got my money's worth. I will be sure to take my son's 2001 Dodge Dakota Truck to this fac (Roseville,CA) was extremely helpful. I feel I definately got my money's worth. I will be sure to take my son's 2001 Dodge Dakota Truck to this facility for maintenance in the future. Kudos to Service Manager Brenda ! More

Brenda was very helpful in helping me get my recalls taken care of and a very friendly person taken care of and a very friendly person More