AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center
Roseville, CA
621 Reviews of AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center
Went in for a recall. I was offered a rental car & was told that I wouldn't be responsible for the cost for up to $50 peer day. I was not worried about not having my car b I was offered a rental car & was told that I wouldn't be responsible for the cost for up to $50 peer day. I was not worried about not having my car because I had my son or I could have driven my husband to work & used his car. But, since it was offered due to the recall & because there was no cost, I accepted. I got a call to pick up my car two days later, so my husband drove me to drop off the rental. The rental company (Enterprise) was trying to change me $300. I challenged the charges & told them I'd speak to the dealership so they could help to correct this erroneous error. The service dept representative asked what kind of car did I get, and I responded the one that's free so Enterprise gave me a Nissan. The service rep said Chrysler won't pay for a Nissan (their competitor), but he'd take care of it. How on earth would I know that. No time for games, I would have declined the rental. I wound up being billed $100 plus for a rental that I never asked for. Both Enterprise nor Chrysler fixed the issues. Service was lacking at best. Extremely disappointed about this matter, but I will consider it a loss. Can't have my business again, but obviously they could care less. Definitely not good service. More
This was our first time using this dealership and we were completely satisfied with the overall experience thanks to Service Advisor, Brenda Vizina. The arrangements to drop off our Jeep the night before, t completely satisfied with the overall experience thanks to Service Advisor, Brenda Vizina. The arrangements to drop off our Jeep the night before, the communication with our service advisor, and ultimately the cost of the repairs made for a great experience. We will definitely use them again! More
Everyone was great! Repairs and service was done in a shorter than normal amount of time, service was friendly and fun. Will be back for services for sure! Repairs and service was done in a shorter than normal amount of time, service was friendly and fun. Will be back for services for sure! More
My service advisor Dan never fails to get me out of there quickly and keep me up to date on any recalls or service needs for my vehicle. He makes visiting this store a pleasure. quickly and keep me up to date on any recalls or service needs for my vehicle. He makes visiting this store a pleasure. More