AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center
Roseville, CA
616 Reviews of AutoNation Chrysler Dodge Jeep Ram Roseville - Service Center
Clean and orderly. Responded to my service need (after a phone delay from the office). Left servicing tool in car though. Responded to my service need (after a phone delay from the office). Left servicing tool in car though. More
very slow. Had truck for over 12 days. Could not get part. Had to constantly call them to find status. Normally good service this time was terrible.... Had truck for over 12 days. Could not get part. Had to constantly call them to find status. Normally good service this time was terrible.... More
Went in for a recall. I was offered a rental car & was told that I wouldn't be responsible for the cost for up to $50 peer day. I was not worried about not having my car b I was offered a rental car & was told that I wouldn't be responsible for the cost for up to $50 peer day. I was not worried about not having my car because I had my son or I could have driven my husband to work & used his car. But, since it was offered due to the recall & because there was no cost, I accepted. I got a call to pick up my car two days later, so my husband drove me to drop off the rental. The rental company (Enterprise) was trying to change me $300. I challenged the charges & told them I'd speak to the dealership so they could help to correct this erroneous error. The service dept representative asked what kind of car did I get, and I responded the one that's free so Enterprise gave me a Nissan. The service rep said Chrysler won't pay for a Nissan (their competitor), but he'd take care of it. How on earth would I know that. No time for games, I would have declined the rental. I wound up being billed $100 plus for a rental that I never asked for. Both Enterprise nor Chrysler fixed the issues. Service was lacking at best. Extremely disappointed about this matter, but I will consider it a loss. Can't have my business again, but obviously they could care less. Definitely not good service. More