
AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Pembroke Pines, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Today I was very excited to pick up my vehicle which I dropped off three weeks ago after only owning it for two days. I decided I wouldn’t leave a review and would brush off my terrible experience at Auto dropped off three weeks ago after only owning it for two days. I decided I wouldn’t leave a review and would brush off my terrible experience at Autonation Dodge Chrysler Jeep Ram Pembroke Pines. My service advisor was Shakira Ramos, she was helpful but unfortunately her hands seemed to be tied. She was often not in when I called. She gave me her phone number to contact her, after two weeks when I called service repeatedly and got no answer I sent her a text asking her to call me. I got this message “Free Msg: receiver 954******* unable to receive message – Message Blocking is Active”. At that point I called her number and it said the same message except that Call Blocking was active. I began calling to speak to Service again to no avail, eventually a nice lady named Veronica who said she was in the other building would take a message and email it to Josh. She also gave me Joshs’ direct line as I was asking to speak to a manager. Sadly, the direct number to Josh literally rang until the line disconnected. There was not even a voicemail option. Finally I got a hold of someone in service named Freddy. Freddy albeit quite rude and abbraisive, actually gave me something of an answer even though it turned out to be untrue. He guaranteed me, on his word, and the technicians’ word that my car would be done on ‘Monday’. After nearly three weeks I get an update I’m happy about. Monday comes around and I get my first update from Shakira since a week before (I have all of the dates and conversations documented) She proceeds to tell me my car will be done “Tuesday, tomorrow”. I reiterated to her I was promised by Freddy it would be today, and she told me more than likely that will not be possible. I said Okay and decided I’ll live with one more day, get my car and never deal with this place again. The following morning, I get a text from the number I was previously blocked on to come pick up my vehicle as it is finished and being sent to be washed. GREAT! I was just excited and happy to pick up my new vehicle that I only had for two days. I’ll pick it up and this will be over and everything will be great. WRONG. I have photos to show the passenger seat which has very nice leather seats now has a rip in in that was not there before. There was oil stains and handprints, on the seats, center console, and headrests. The inside panel on the passenger seat was not attached. The driver side door panel was loose and had foot prints on the door panel and black oil or dirt marks on the bottom of each of the front doors. I pointed this out to Shakira my service advisor who also took photos with her phone. She told me her manager Josh would contact me so that everything can be resolved. This was around 1:00 PM. I still have not heard back from Josh. I waited until 6:00 PM to call and ask to speak to Josh. Of course I had to call 6 times before anyone answered and the person that answered was Veronica in the other building. She forwarded me to Josh direct line where of course I sat and listened to the phone ringing for about 3 minutes before it simply hung up. Finally I messaged the sales messanger on Autonations website in effort to speak to a manager, any manager. Someone on the other end to my information and said “I’m sorry to hear that” regarding the situation. That was last night, here I am still waiting. I need my car detailed, and my leather seat replaced or repaired. I want to speak to a manager directly. Until this issue is resolved I will pursue it. I need help, assistance, and answers. I WOULD NEVER RECOMMEND THIS LOCATION. I WARN ANYONE WHO NEEDS TO USE THE SERVICE DEPARTMENT. THE ABOVE IS NOT EVEN EVERY DETAIL EXCLUDING THE STORY BEHIND THE LOST $900 + PART, HOW MY KEY TOOK 15 MINUTES TO LOCATE WHEN I PICKED UP THE CAR ETC. WHAT AN ABSOLUTELY HORRIBLE, EXPERIENCE. My friends and family can’t stop saying ‘WHAT A NIGHTMARE’. I wish it was, this was real and it happened and I don’t doubt it was the first time or the last time. This place needs serious changes in management. More
CERO STARS. This review is for the service department (advisor, manager, cashier, everyone) I’d give it a cero stars but minimum is one. I took my car there for a brake system repair. I left with no br (advisor, manager, cashier, everyone) I’d give it a cero stars but minimum is one. I took my car there for a brake system repair. I left with no brakes and no Star/Stop system working. Had to return literally with no brakes! They gave me a rented car for which I ended up paying part of it. Clear, easy communication with service rep or manager was impossible. Nobody was actually willing to help. Will never return to this dealership and actually I’m switching brands once my lease is over. More
There really are no words to describe the lack of interest, lack of professionalism, and lack of attention to customer service that this dealership displays 100%! interest, lack of professionalism, and lack of attention to customer service that this dealership displays 100%! More
Clear Sight I have noticed a significant improvement in the service department at this location. Mr. Daryl Jones is outstanding, and should be training everyone I have noticed a significant improvement in the service department at this location. Mr. Daryl Jones is outstanding, and should be training everyone (including the Managers) on what it takes to meet the satisfaction service needs of customers. This young man is outstanding -- my faith in Jeep repairs, at AutoNation, is now restored. Having someone answer a call and or return a call is miraculous for this location -- thank you Mr. Jones for professionalism. I am still in awe!! More
Honestly the best dealer experience I ever had I am beyond grateful for this dealership. A lot of these reviews are honestly hard to believe. This was the easiest dealership experience that I have I am beyond grateful for this dealership. A lot of these reviews are honestly hard to believe. This was the easiest dealership experience that I have ever had. The General Manager Mr. George Rossi is by far one of the nicest human beings in the world, and I mean it. He went above and beyond for my 65 year old grandmother Candace and I while we were purchasing our brand new Jeep Cherokee. Although Mr. Rossi was extremely busy, he still managed to give us ample time and courtesy. He made us feel like we were at home during what can seem like a long grueling time at a dealership. Yes, I am definitely recommending this dealer to my family. The best experience.. most people are just angry with themselves, and never understanding. More
0 stars is what they deserveDisgusting and atrocious 0 stars is what they deserve Disgusting and atrocious service Failed to repair my new at the time 2017 RAM 2500 Cummins limited. The first one was 0 stars is what they deserve Disgusting and atrocious service Failed to repair my new at the time 2017 RAM 2500 Cummins limited. The first one was a lemon... I changed it for another with great hopes. EGR cooling sensor went bad - refuses to fix wanted me to break down 2 more times. Ram boxes leaking and warped. Front end and rear end noise... xxxxing joke. Stay away. More
2020 Gladiator been in shop over 3 months! I have a 2020 Jeep Gladiator that has had a check engine light on and it has been at the dealer for over 3 months! No one at the dealership cares. T I have a 2020 Jeep Gladiator that has had a check engine light on and it has been at the dealer for over 3 months! No one at the dealership cares. Tried contact George Rossi the general manager, the service manager, even my sales guy, and no one, no one, will return a call. The absolute worst place to take your car . More
Very dishonest dealership.....So my wife went on Monday Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 doll Very dishonest dealership..... So my wife went on Monday to get a Jeep Willys. Our sales person was Vyron Olliviere. We had the deal done at 400 dollars a month on a 10K miles, 36 month lease with 1,795 down and they were including Running Boards. This also had a Lien Payoff amount of 1,182 for my wife's current Kia Optima lease that was not up till end of February. We were about to sign the lease, but they told us the existing Kia was not a trade-in and we had to take it back ourselves to Kia. I told them that I needed a couple of days to get that done before we can sign the deal..... We went back today to this dealership (3 days later) only to find out, per our sales person Vyron Olliviere, that the Manager, Jorge Zaldivar, would not honor the deal and that the new monthly price would be 450 a month. I couldn't believe how dishonest these people were being with my wife. I hope the owner of this dealership reads this review and straighten his staff out. Very poor customer service and very dishonest !!!!! I have included a picture of the deal that was made as proof. Buyer be ware, don't go to this dealership!!!! More
Danny the Manager is so Unprofessional The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of custome The Manager Danny from the Service Department of Auto Nation of Pembroke Pines is unprofessional, un responsible, and has a tremendous lack of customer service.... lets now discuss My experience with Chrysler Pacifica has not been the best, I leased a 2017 Chrysler Pacifica, since I have 4 children and its a family car. Little did I know all the problem it would bring. The car in march, began to have major electrical problem, braking alone, sensors not working, locking and unlocking doors, not starting, all the warning lights on, the screen sometimes working, sometimes not, and some other things as well. I took it to the dealer to be repaired, they said it was the battery and replaced it on March 30. Now on For a week some issues here in there, on Saturday, October 12th, the car would not start completely, all the warning signs were on and the emergency brake was on and could not be turned off, then the doors locked of the car with my 2 year old and 9 year old in the car, thankfully I had front door open where I was and could get them out. I had to have my car towed to the dealership I was there a few hours and they said again it was the battery and replaced it. Now it is Tuesday, October 15th and the car would not started , rolled down the front window and would not let me roll it back on, doors again not working and warning signs on. So once again, running crazy to make to make accommodations for my children. I have the car towed to Chrysler at 7 am . I call at 9:30 and speak to Daryl (who was great) and he says the car is being checked he does not know what is happening since it was fixed a few days before. He stated he would have the manager call me. All day i called and the manager was unavailable and would not return my calls, Finally at 3 pm I went in person to see what was happening. I was notified again that it was the battery and it was replaced. I was told to speak to the manager , I was with a manager, Daryl, and another manager Danny. I explained to him my concerns with the car and how this can be extremely dangerous with me and my kids in the car. If it slams on the break on the highway imagine it can cause a tremendous accident and even our lives. The manager was quiet explaining to me he thinks the problem was solved, and I said I wanted it clearly noted this conversation, because if this happens again, I want my lease ( which is up in less than a year anyways) modified So i can get a new car and extend the lease or something, because it seems like something is wrong with the actual car, that is affecting the battery. I was very calm until this point, then the manager Danny decides to jump into the conversation. To sum up what he said what that they are only an authorized dealer and are not responsible for malfunctioning cars, and I said well of course you are I pay auto-nation of pembroke pines monthly for my lease that is who I signed my agreement with; and he kind of giggled and said no that I would have to take that up with the manufacture . This has to be the worst manager I have ever encountered, unprofessional, not trying to help, no regards for the danger this vehicle could be to me and my children. I am not sure how Autonation of pembroke pines can have an individual like this representing them. I told him based on what he told me, I would not be leasing again for myself nor my family from that location again, if they do not have our safety or happiness in mind. He basically did not seem to care to lose the business. Hopefully Autonation of Pembroke Pines will respond to this the correct way, in order not to lose future business, nor continue to neglect to have the safety of their clients in mind. More
I had the worst experience ever... Carlos Hamoui sold me a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the fogligh a car 2 weeks ago, I was pretty happy the first day with the car when I noticed part of the front bumper was not properly align, checking the foglight was hanging, after I drove the car the main headlight was foggy. I call him, no answer... after 3 days finally pick the phone up call from another phone number, the finance person Winston ignore completely my text message. I decided to go in person and see what they were gonna do. At the end they told me to bring the car and they will fix it but, when I drop the car off ended up telling me that my loan wasn’t approved (after 20 days with no response from nobody) and if I want to keep the car I will need another person in the loan. They plan with me for over 20 days and ended looking like they were trying to fill the sale goal the day I took the car off. More