AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Service was terrible! I got there at 9:30am to have a tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the serv tire replaced. Didn’t leave until 1:30pm. When they finally finished my car, it sat in the parking lot for 15 minutes & I finally had to ask the service rep if it was done. No one seems to care about the customers. More

Im happy to say my experience at the dealership was actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable e actually pleasant. I was helped mainly by Matt Luetjen in regards to a faulty radio which needs to be replaced. He was attentive and knowledgeable even corresponding with my "uconnect" agent over the phone to insure all parties were on the same page and the replacement process seamless. The interaction with Matt and another young lady, who greeted me immediately as I came through the door, definitely evoked a high level of confidence in me as it pertains to coming back and doing business with this dealer! More

If there's one thing I can always count on with AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car o AutoNation Chrysler Dodge Jeep Ram of Pembroke Pines Service Department is for them to waste my time. No matter what I need to have done to my car or my wife's...they never fail in making the experience as horrendous as possible. From not calling you back to let you know that they need to keep your car for several days, to having the desk agents have a 10 minute conversation in front of you about their weekend while you wait with no one in front of you, they never seem to disappoint. In their most recent feat of reliably wasting my time, I received an email about a recall for my Durango, looked online for an available appointment, checked to make sure the part was in stock, which their system said it was, and showed up 20 minutes early on 4th of July weekend...only to be told, "oh, we don't have that part, and it'll be weeks before we can get it." Then why solicit me via email to come in right away you ask? Because wasting your time is what this service department is best at. Run don't walk to ANY other dealership for service. A 3-hour drive EACH WAY elsewhere would most certainly save you time. More

I took my car in for a flat and some noise it was making Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Mr. Lloyd at service who is the a pitta me of professionalism and on top of that just a nice and fun guy. My problem was resolved within the day Mr. Lloyd kept me a breast of everything that was going on with text messages throughout the day and a phone call as a car was nearing being fixed. I really appreciate that level of service. I would highly recommend seeing Lloyd if you need service at AutoNation Dodge Pembroke Pines. More

I tried to inquire about a car and the person that answered the phone, Stan, was not listening and told me to call another dealer to buy the vehicle. He should go back to school to learn how to be nic answered the phone, Stan, was not listening and told me to call another dealer to buy the vehicle. He should go back to school to learn how to be nice to customers that call in. More

No stars, the service is awful, not event the General Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am l Manager answers the emails or calls. They are supposed to be support for the Jeep products, they are not. They act like customers do not care. I am looking for the president of services in Autonation and Jeep so they know what is going on in this location and to retrained everybody there. More

I recently returned a used Tesla because the car did not have the FSD feature as advertised and the dealer refused to make me whole. My sales guy refused to accept my follow up calls or return my messages have the FSD feature as advertised and the dealer refused to make me whole. My sales guy refused to accept my follow up calls or return my messages upon discovery of the issue. I subsequently returned the car. When I returned the car the manager on duty explained to me I would receive my money back in 7-10 days. It is now almost 30 days and I have not been refunded. Last week I left a voicemail with the finance manager. He also did not return my voicemail. I followed up yesterday and the finance manager promised to call me back within the hour for a status update on my refund. To date no call back and no details on the reimbursement. I highly recommend staying away from this company as the customer service is some of the worst I have ever experienced. More