AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

This is the worst dealership I’ve ever had to deal with. Took my work truck for over heating, it took a week to get it diagnosed for a hose? After 3 weeks they claimed they ordered the wrong hose. After 6 w Took my work truck for over heating, it took a week to get it diagnosed for a hose? After 3 weeks they claimed they ordered the wrong hose. After 6 weeks without getting an answer I stopped by, the truck was ready no one contacted me. The service rep did not work there anymore. The service manager said they were too busy for follow ups. I hope the dealership manager contact me. Avoid this place at all cost. I can’t due to it’s a fleet truck. This was from my last time there. Previous they forgot to replace wipers left on windshield did not replace the tag bulb claiming they did not have in stock excuse was that mechanic was a new mechanic. Please someone contact me. Thanks More

Service Team is never properly staffed and there is always a significant wait to get checked in and to drop your car for service or Oil Change. The service of getting ride to yo months ur office is hit always a significant wait to get checked in and to drop your car for service or Oil Change. The service of getting ride to yo months ur office is hit or miss and it's really a flip of the coin. When I dropped my vehicle off for service they said their driver wasn't working that day and they would take me to my office once the got everyone checked in. I ordered an uber and went to work. The team is friendly just not properly staffed. The same oil change went up $100 in price in six months time all in Labor charges. I have a luxury vehicle and they simply are not set up to properly manage people who drive expensive vehicles to the standards they are used to. BMW and Cadillac have loaner vehicles ready for us when those cars need service. Suggest RAM builds a team to deal with $100k plus vehicle clients to better meet their expectations. More

Very courteous customer service team. Fast and quality service. I really enjoyed the parts desk even though I didn't need parts. The team is funny. Fast and quality service. I really enjoyed the parts desk even though I didn't need parts. The team is funny. More

The senior sales rep did an amazing job to have my car repair at a reasonable time. Autonation needs to have more parts on standby as well as more workers. repair at a reasonable time. Autonation needs to have more parts on standby as well as more workers. More

Felix Ruiz gave me an excellent service,I’ll definitely recommend him to anyone. I was happy with his service recommend him to anyone. I was happy with his service More

The crew that helped us out was amazing we were in saw what we liked worked with jose diaz helped a lot second vehicle we get with him what we liked worked with jose diaz helped a lot second vehicle we get with him More

El servicio fue excelente , le hicieron los arreglos, y me ayudaron a conseguir un carro mientras me arreglaban el mio gracias al seguro que tenia me ayudaron a conseguir un carro mientras me arreglaban el mio gracias al seguro que tenia More

I took my Grand Cherokee back to Jeep only to find out they installed a defective part during my previous service. After 3 days I get the truck back to grass stuck on the truck from when the dealership ha they installed a defective part during my previous service. After 3 days I get the truck back to grass stuck on the truck from when the dealership had the grass cut. The grass left brown stains on my paint, created rust and marks under the paint. More

The entire process of getting my car through Autonation Jeep of Pembroke Pines was smooth. We were treated with respect and everything was clear since the beginning without the annoying sales speeches you Jeep of Pembroke Pines was smooth. We were treated with respect and everything was clear since the beginning without the annoying sales speeches you find at other dealers. After going through other dealers, this is where we felt the most comfortable. Thank you! More

No accountability. I have prepaid Mopar service plan for “Full synthetic oil change”. I clearly reminded about it when I dropped the vehicle but still, the dealer put i I have prepaid Mopar service plan for “Full synthetic oil change”. I clearly reminded about it when I dropped the vehicle but still, the dealer put in Blended synthetic oil. It has happened twice in a row! When I complained after the service, no one takes responsibility to rectify it. Autonation is a joke! More