AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

Spoke with salesman Herold Cervantes the night before and he was super cordial and not pushy. Gave me the details on the vehicle and even quoted me over the phone a decent starting price. The following day he was super cordial and not pushy. Gave me the details on the vehicle and even quoted me over the phone a decent starting price. The following day after stopping at another dealership and delayed for a couple of hours, I arrived later than expected. Harold was super professional and was waiting for me with the vehicle parked next to the showroom. From the minute I entered, everyone is so pleasant and happy. The positive energy is abundant! No games or gimmicks, Sale Manager Fernando came up to me and introduced himself. Managers usually meet you after you made one or two offers, we didn't even discuss the price, we talked about business, family, etc. Harold ran the numbers and I made him an reasonable offer. He came back with approved by Fernando, THAT EASY! What's more interesting, Fernando came in a few minutes later and told me that he found a rebate for $500.00 which he was applying to the deal. He didn't have to do that, this is a HONEST car dealer! In the end, I got the vehicle that I wanted and AutoNation staff bent over backwards to meet and exceed my expectations. They even stayed well beyond closing time to make sure vehicle was washed, detailed and refueled. More

I spoke with salesman Herold Cervantes the night before and he was super cordial and not pushy. Gave me the details on the vehicle and even quoted me over the phone a decent starting price. The following and he was super cordial and not pushy. Gave me the details on the vehicle and even quoted me over the phone a decent starting price. The following day I went to go see the vehicle. Harold was super professional and was waiting for me with the vehicle parked next to the showroom. From the minute I entered, everyone is so pleasant and happy. The positive energy is abundant! No games or gimmicks, Sale Manager Fernando came up to me and introduced himself. Managers usually meet you after you made one or two offers, we didn't even discuss the price, we talked about business, family, etc. Harold ran the numbers and I made him a reasonable offer. He came back with approved by Fernando, THAT EASY! What's more interesting, Fernando came in a few minutes later and told me that he found a rebate for $500.00 which he was applying to the deal. He didn't have to do that, this is an HONEST car dealer! In the end, I got the vehicle that I wanted and AutoNation staff bent over backwards to meet and exceed my expectations. They even stayed well beyond closing time to make sure vehicle was washed, detailed and refueled. I have been buying cars for over 40 years and this is the type of service I received when I bought my Audi. True VIP "white gloves" treatment. More

Very professional, friendly and a great sense of urgency, Active listening and sense of making they understood what’s going on with my vehicle. Active listening and sense of making they understood what’s going on with my vehicle. More

Great guys working together to help clients, but the services department needs improvement on how to treat costumers. services department needs improvement on how to treat costumers. More

Excellent customer services. Thank you Luis and Beatriz and manger for always making a different Thank you Luis and Beatriz and manger for always making a different More

My experience was great and I would recommend any of my friends or family to go there if they need to get a car. My sales rep was great and knew what he was talking about when we were looking at the cars a friends or family to go there if they need to get a car. My sales rep was great and knew what he was talking about when we were looking at the cars and didn’t feel that we were annoying him when we asked many questions about the cars and to actually look at the cars. He was very nice and helpful More

Excellent Service and diligence of service assistant, also good explanation about service and vehicle status also good explanation about service and vehicle status More

Had to contact the service department because lack of contact by service advisor. Was put on hold and passed around the phone system, with no luck contacting the service department. A few hours later I w contact by service advisor. Was put on hold and passed around the phone system, with no luck contacting the service department. A few hours later I was able to speak to a human after waiting on a longer than usual hold, only to be told they needed to keep my vehicle 3 to 4 more days for a software update. This isn't a customer focused service department. More

My advisor was very friendly and good on communicating as well as taking the necessary action to keep me in the loop well as taking the necessary action to keep me in the loop More

Matthew always makes the visit to the Hollywood dealership very friendly and courteous.. It enhances the service. dealership very friendly and courteous.. It enhances the service. More