AutoNation Chrysler Dodge Jeep Ram Pembroke Pines

So I traded my 2019 BMW M550i for a 2021 Ram 1500 Laramie. During the sales process everyone tries to be very helpful. Of course they will because they want your business and $$$. I arrived at the Laramie. During the sales process everyone tries to be very helpful. Of course they will because they want your business and $$$. I arrived at the dealership on 5/6/23 at 11:00am. I told them we can do the deal and I will buy the truck. They say ok we we get it over to detail so it's ready. I was at the dealer all day and probably close to 4 hours after the deal and paperwork was all done. They moved the truck at around 12:00pm and it just sat there for hours. Needless to say they rushed the detail at the last minute. Now they did re-detail the truck when I went back but again another inconvenience of needing to go back. As far as post sales support, this is where they really fall short. I have had to constantly hound them, call, text, for everything that was needed post sales. Rear tire replacement, which they did and I am happy about that. Second key FOB, again called and called finally they say the key guy comes on Thursday (They could have said this from the beginning) They did send the key guy to my house to save me yet another trip to the dealer. Now just waiting for the owners manual, here we are 20 days in and I get "oh we can't get it for 2021 year", "we will get a new one", "oh I will check for you and get back to you" The problem is they do not follow up you need to chase them down. Yes they do give you what is agreed upon but they rarely follow up when they say they will. Only the sales person "Howard" followed up ocassionally. So yes dealing with them will cost you a lot of time. To me time is priceless as you can never get any of it back. I've spent waaaay to much time and energy on this deal. BTW Autonation, if you actually read these, I STILL need the owners manual! More

Very professional attention and a very friendly and cordial treatment and I felt at home cordial treatment and I felt at home More

On May first 2023 I entered the CDJR Facilaty in Pembrook Pines and was Greatet by the sales specialist I had an apointment with Armando Fuster. We discust buissnes in a very profesionel way as to where he t Pines and was Greatet by the sales specialist I had an apointment with Armando Fuster. We discust buissnes in a very profesionel way as to where he took me out side to look at a few Vihicles. after picling one out we took a test drive a found the modle I was looking for, to bad there was only one on the lot and no others came in so there was NO CHOICE in colors. More

Clean dealership; friendly and knowledgeable staff; and no dealer up charges. Walked in without appointment to test drive a car, 5 minutes later I’m driving the car, 20 minutes later we’re discussing the p no dealer up charges. Walked in without appointment to test drive a car, 5 minutes later I’m driving the car, 20 minutes later we’re discussing the purchase. Never felt pressured or anything. Miguel was helpful and addressed my concerns. More

Everyone at the dealer is amazing with great customer service! You feel like you walked into a place amongst friends! I recommend anyone looking for a car they offer to come to this dealership. Frank the service! You feel like you walked into a place amongst friends! I recommend anyone looking for a car they offer to come to this dealership. Frank the Manager, Ernesto in Sales and Roy in Finance made my experience an amazing one. More

This dealership helped with my situation instantly. My car broke down & I was able to trade it in & get a new van for me & my family, & I love it! My car broke down & I was able to trade it in & get a new van for me & my family, & I love it! More

good deal, but very bad service on service department and a lot of delay when it comes to fixing your car or providing a service a lot of delay when it comes to fixing your car or providing a service More

Good and timely service Good and timely service Good and timely service Good and timely service and timely service Good and timely service More

worst customer service, wait one hour to somebody take care me, then take 5 1/2 hours just to change the oil in my truck care me, then take 5 1/2 hours just to change the oil in my truck More

Very polite, friendly HOWEVER the authenticity here is sorely lacking. NO inspection performed OR failed to disclose contaminated essential fluids. Polite and friendly is all well and good, however when sorely lacking. NO inspection performed OR failed to disclose contaminated essential fluids. Polite and friendly is all well and good, however when authenticity is lacking polite and friendly is meaningless More