Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

express customer service does not exist My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leavi My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leaving. Upon arrival I had to wait 9 min before anyone even showed up at the express check-in to help me. But of course I had to wait even longer because there where customers ahead of me waiting for the same person. The person that helped me went to a computer, typed, and left. I am just standing there. After a while he returned and I asked if I didn't need to sign something or what? He said - the waiting room is there. Like I said. the oil change was done promptly. Then the fun started. The young lady took my payment. No thank you for shopping at Allen Samuels. No nothing. She put my keys on the counter and started talking to another employee. I took my keys and went to the drive way. No truck. I waited, no truck, I waited, no truck. I went back inside an ask where my truck was. She look dazed - like a deer caught in head lights. "Your truck is at the side of the building" How was I suppose to know that? She does not care one small bit about customers. She is poorly trained which means that management does not care about customers. Tell the customer anything - get their money - and to heck with the customer. It is so sad to see how far customer service has fallen at this dealership. If service is any indication of the standards at Allen Samuel's, I strongly suggest you look else where for your next vehicle purchase. I am sure that the sales staff will say anything, do anything, just out right lie to you to get your purchase. Then you will spend the rest of your purchase life regretting that you dealt with Allen Samuel's Dodge. More