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Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
Fort Worth, TX
450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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450 Reviews of Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
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July 28, 2021
Autonation service department provides a wide range of services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. services. They are competent in what they do. I find that they generally do not try to over-sell you on work to the vehicle. More
by christopherdouglas1965
Employees Worked With
Do not recall
July 27, 2021
Fast service, friendly people. Vehicle fixed correctly on the first visit. I will definitely refer my friend and family to Autonation for any vehicle needs the first visit. I will definitely refer my friend and family to Autonation for any vehicle needs More
by ruddd
Employees Worked With
Dominique
July 27, 2021
Still waiting for a call back. bought a oil change package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. More
by Bradforddelia1
Employees Worked With
Not sure
July 27, 2021
My Jeep had a recall notice. I had to make an appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my cost. I approved a tire rotation and was told the servicing would take about 90 minutes. I returned 90 minutes later to discover the car had not been worked on because the "tool was down." No one called me ahead of time to reschedule and even the tire rotation wasn't done. From a strict customer service persective, this experience was an absolute zero across the board. More
by Eddie
Employees Worked With
Don't recall his name.
July 27, 2021
Fast and great people to work with. Answered all my questions. Service was done when said it would be. Very professional all around . Will go back questions. Service was done when said it would be. Very professional all around . Will go back More
by hreed1311
Employees Worked With
David Brian and John siereveld
July 25, 2021
My comments are for the service department. Great service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust thi service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust this service department. Dominique is awesome. And Lisa is always willing to help in any way. I would recommend Auto Nation service team. They are a 10 in my book. I have been a customer for years, More
by Sunshine
Employees Worked With
Dominique Johnson
July 24, 2021
My rating is for the service department. Anthony and Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. More
by CoachP
Employees Worked With
Anthony and Kevin
July 24, 2021
I took my Jeep in for a recall, no one called to keep me informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the 2nd day(NO ANSWER). I called my service advisor several times(NO ANSWER)Anthony Johnson. I texted him, he finally answered my text. The car had been ready. Very poor communication. Picked up my car, the auto window button was broken off on the drivers side window. I texted Anthony Johnson, he said, they wear out the plastic gets brittle, l told him, I know it, but it was’n broken when I brought it in. I found the button under the front seat, someone threw it under there after breaking it off. I did get it put back on. I didn’t mind that it was broken, the case is that “ALL THEY HAD TO DO IS LET ME KNOW THAT IT HAD BEEN BROKEN OFF. More
by Lroblow
Employees Worked With
Anthony Johnson
September 22, 2020
Took 2019 Ram 1500 Limited P/U in for auto sense wipers for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes wit for wiping when no rain present. After 2nd service and 12 days in shop combined they said they were operating correctly and would wipe sometimes with no rain. Said they could do no more for me and I could take to another shop if I did not like there response. Why did they let me bring vehicle in for service if operating correctly? Went to sales department and sat in a new truck with option and it did not wipe with no rain and sales rep said that was not correct. Took to another dealership and they fixed within an hour. The sensor had become dislodged from the windshield and even waving your hand in front of it was setting it off. More
by Louis
Employees Worked With
Dominique Johnson
October 09, 2019
Terrible service department. Had vehicle return 6 times to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil chang to fix ABS problem. $987.00 and 4 weeks later it's still not fixed. You will regret taking your car here for anything more involved than an oil change. More
by Driver1979
Employees Worked With
Jesse
