Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

In fact, NO stars. The service was the worst that I have ever experienced in an auto dealer service department. I was ignored when I arrived, and apparently, other customers’ business were more important, t ever experienced in an auto dealer service department. I was ignored when I arrived, and apparently, other customers’ business were more important, to the point. Anthony “forgot” to schedule my ride back to get my car that day, so I had to wait until the next day to get my car. I hope to never have to deal with these people again. More

Service representative was very helpful and friendly, my only issue is no one greats you in the drive through, you have to go inside. s only issue is no one greats you in the drive through, you have to go inside. s More

When you walk into the service the dept, the Service advisors dont say anything to you. However, Mr. Keylan did help even though I had an appointment. I booked my appointment online and figured at the t advisors dont say anything to you. However, Mr. Keylan did help even though I had an appointment. I booked my appointment online and figured at the time of my appointment they would expect me. Mr. Keylan not only helped me with my service he kept me updated on my vehicle. Thanks Mr. Keylan for all the help. More

No point of having an appointment and wait about 2 hours for oil change that never got done! Will never go back very disappointed! No thanks! for oil change that never got done! Will never go back very disappointed! No thanks! More

Bought my wife used Ford at dealership and first time needed repair they claim they could not work on it so much for extended warranty needed repair they claim they could not work on it so much for extended warranty More

Extremely professional and friendly. Ask for Dominique Johnson. 110000 miles of se giving from the this dealer...100% Positive feedback!?? Would HIGHLY RECOMMEND to everyone!! Johnson. 110000 miles of se giving from the this dealer...100% Positive feedback!?? Would HIGHLY RECOMMEND to everyone!! More

My Service Adviser Lisa was very attentive, professional and polite. That interaction within itself deserves mentioning. Overall I’m extremely pleased with the service performed by the service department. and polite. That interaction within itself deserves mentioning. Overall I’m extremely pleased with the service performed by the service department. More

Ended up here for some warranty work on ram power wagon with 32k miles. One of the clamps had rubbed through a section of aluminum radiator hose. I patched it myself with water weld and pointed to the exac with 32k miles. One of the clamps had rubbed through a section of aluminum radiator hose. I patched it myself with water weld and pointed to the exact spot. Of course it wasn't covered under warranty and I was charged $165 diagnostic fee for them to lookup the part number and give me a $620 quote to fix it for a $100 part and literally 10 minutes to fix myself. I went ahead picked my truck up and paid the "ransom" fee of $165 dollars they claimed to be a diagnostic fee. When I drove away it sounded like someone installed a cold air intake. I pulled over and looked under the hood only to find it disassembled and the air intake was left open. I also had a new chip in the window. All I got was a sorry and this isn't how we operate. Hard to claim that when this is what I found after I drove away. What great customer service. Will never be back, beware! More

Satisfied Friendly Convenient I do not remember the service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you service man that helped me just look at myPaperAnd see the technician that helped me he was very nice and friendly thank you More

easy check in....easy pick-up.....loved the service advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you advisor first visit and will be back.... QUIK received call when ready for pickup :) thank you More