Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Worst customer service I've ever had in my life. I made an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I an appointment a week ahead of time. I dropped my truck off at 9am and didn't hear anything about the diagnostic all day. The next morning at 8am I got a text saying they were going to update the software. I tried calling around 11 and left a message with my service advisor to call me back. I called a few more times throughout the day and just got placed on hold. Finally got to talk to a human around 4 but he just picked up the phone and said "can I place you on hold?" I said no and he gave me attitude and said I'm trying to find out the status of your car, apparently they were screening the calls with caller id. After several minutes he came back and said my truck was ready. I asked how long it had been ready since I had been waiting all day and he tried to play it off like he just got the keys and was about to call me. I would just say that it was coincidence but basically this exact scenario played out when I brought my truck in for service a year ago. They could care less that their lot is full of customer cars they just get the ones out that call a lot and make them do their job. More

Lisa was so helpful explaining what I needed and and really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! really nice people like that y’all need more of GREAT CUSTOMER SERVICE!!! I will only ask for her to help me from now on THANK YOU LISA! More

I have been always treated fairly at the dealership - all my vehicles haved received excellent service - I purchased my 2002 Ram pickup - 2007 Hyundal Elantra and Chyrysler 300 2011 & I had all them unti my vehicles haved received excellent service - I purchased my 2002 Ram pickup - 2007 Hyundal Elantra and Chyrysler 300 2011 & I had all them until 2015 when I sold the Ram pickup and the Hyundal - the service records helped in the sales -all the service advisors that have me been excellent including Josh Rasor More

Went in for my prepaid maintenance of an oil change and tire rotation, to find that my prepaid maintenance doesn't have the tire rotation. Not happy with the Used sales finance team on that one. I worked tire rotation, to find that my prepaid maintenance doesn't have the tire rotation. Not happy with the Used sales finance team on that one. I worked with Craig S, He did a great job keeping me informed. The wait time was really long, but not his fault. More

I had an appointment to come in and get a new head light and fog light. Although the service department was super busy, Josh was able to get me in an out faster than we both expected, and under what I was q and fog light. Although the service department was super busy, Josh was able to get me in an out faster than we both expected, and under what I was quoted. I will definitely be returning for my next services. More

Been shopping and buying from this dealership for the last six years. This is the second truck I’ve purchased and am very happy with both transactions to date. Great place to do business last six years. This is the second truck I’ve purchased and am very happy with both transactions to date. Great place to do business More

Excelente service ! Craig was very professional and friendly. The service was fast and well done . We came for a state inspection and also got a free car wash . friendly. The service was fast and well done . We came for a state inspection and also got a free car wash . More

They didn’t tell me I was out antifreeze after saying they check fluids. The following my anti freeze was empty. I had it checked at another mechanic and I don’t have any leaks. they check fluids. The following my anti freeze was empty. I had it checked at another mechanic and I don’t have any leaks. More