Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

very nice people they take really good care of your vehicle plus they even wash it for you 😀 vehicle plus they even wash it for you 😀 More

I visited the AutoNation service center for an ignition issue. Unfortunately, my experience was quite disappointing. Despite my insistence that the problem wasn't related to the battery, they kept insistin issue. Unfortunately, my experience was quite disappointing. Despite my insistence that the problem wasn't related to the battery, they kept insisting that it was and never provided any concrete test results to support their claims. They even refused to proceed unless I changed the batteries. Even after following their advice and changing the batteries, the problem persisted. What was even more frustrating was the lack of responsiveness from the service manager and the head manager, who did not return my calls. I regret to say that based on my experience, I strongly advise against taking your Jeep to this dealership. I am at another dealership and I'm currently awaiting a diagnostic assessment. Where they stated Iv should have been given a print out for battery testing to prove I need battery replacement. Also they stated had nothing to do with batteries. More then disappointed with auto nation I feel lied too More

Phillipe took great care of me and clearly explained the necessary items that needed immediate attention. necessary items that needed immediate attention. More

Anthony provided great service during this visit. Awesome customer service, made sure all of my concerns were addressed. Awesome customer service, made sure all of my concerns were addressed. More

routine service visit took > 2 hrs. Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon comple Every person was nice and tried to be helpful but not very organized. No one @ entry had to go into service desk and ask for assistance. Upon completion service rep had difficulty finding my invoice, once found and completed he was unable to provide a copy for my records or tell me where my vehicle was except the general are it might be in. When I located the vehicle there was no window sticker and the system had not been reset. that issue was resolved, after another visit to the service area, where I was still unable to acquire a copy of my invoice but was told could e mail it which I have yet to receive. The window sticker was sloppily handwritten with only milage without removing the old sticker. The video review is GREAT.! everyone very nice but the system seems to need some refinement. will most likely give it another chance as my experience was much better than the closer dealership to my home. More

Great communication and quick service every time. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. Don’t try and sell you things that aren’t necessary, honest hard working folks that provide great customer service. More

Anthony was super helpful in getting our car serviced. It was our first time to come in and we enjoyed receiving the video tour of the underneath of our car and learning what needed to be serviced. It was It was our first time to come in and we enjoyed receiving the video tour of the underneath of our car and learning what needed to be serviced. It was in and out within a few hours. Their communication was great and we will be back. Also, they did a great job with figuring out what warranties we had, and made the whole situation seamless and easy. More

Great customer service highly recommend I will be back again and will recommend to friends and family again and will recommend to friends and family More

I had a really easy laid back service experience. I was in and out quickly and efficiently! I will definitely make sure the only guy I ask for is Truse. He made sure I was satisfied and checked in wi I was in and out quickly and efficiently! I will definitely make sure the only guy I ask for is Truse. He made sure I was satisfied and checked in with me to let me know that my additional part I request was in! Truse Williams thank you sir for making me feel important! More

Everyone is extremely nice and personable . Makes you feel like you know them all and they get you thru the process quick. Makes you feel like you know them all and they get you thru the process quick. More