Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Was taken care of by the service agent. Loved it! 1st time in a while. Loved it! 1st time in a while. More

Service department staff are nice and courteous however even with appointments expect waiting 2+ hours for oil change and tire rotation, and no extras like a basic run through the car wash. even with appointments expect waiting 2+ hours for oil change and tire rotation, and no extras like a basic run through the car wash. More

Keylan our Service Advisor was so responsive and helpful. We are very pleased with the work provided on our Dodge and Jeep autos. We are very pleased with the work provided on our Dodge and Jeep autos. More

I took my jeep in for an oil change and to look at a possible loose bracket. The service agent was courteous, friendly, and helpful. He told me the car would be ready in about 1 and 1/2 hrs. I picked up possible loose bracket. The service agent was courteous, friendly, and helpful. He told me the car would be ready in about 1 and 1/2 hrs. I picked up the car and all work was completed, the bracket issue was resolved and I was completely satisfied. More

Pretty disappointed that I’ve had service issues that didn’t go well at this place. With three out of my eight 2017 & 2018 Promaster 2500’s have had engine cooling fan failures & intermittent issues that didn’t go well at this place. With three out of my eight 2017 & 2018 Promaster 2500’s have had engine cooling fan failures & intermittent issues that should have been covered under the blanket recall recently. One required a new engine out of warranty for $10,600 another one was the cooling fan module that cost $785. The most recent one was pre diagnosed with the code involving the recall but was currently running ok. They had the vehicle for a week & a half only to say it had a blown fuse $150. More

Always been good and clean. One thing it's hard to get anyone to answer the phone when you call. Takes for ever to talk with service people. One thing it's hard to get anyone to answer the phone when you call. Takes for ever to talk with service people. More

I believe your team should do better by greeting incoming service. I had an appointment and had to go look for someone to help me. service. I had an appointment and had to go look for someone to help me. More

Fast efficient and great customer service. Communication with my cars eta was accurate. They got me in pretty quick Communication with my cars eta was accurate. They got me in pretty quick More