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Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
Fort Worth, TX
450 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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450 Reviews of Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center
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May 03, 2022
The service department has had my mini van for over 2 months and still can’t seem to figure out the problem. The communication is non existent unless we are constantly calling for updates. We have escala months and still can’t seem to figure out the problem. The communication is non existent unless we are constantly calling for updates. We have escalated to corporate and still have issues. For example, the new issue had back ordered parts delivered end of last week. They supposedly worked on it Friday and Saturday, so when we called for an update Monday morning we were excited to hear they were putting things back together to be able to test drive. Monday evening, we call again. And they’re still putting things back together and didn’t test drive until after lunch Tuesday. Where another issue popped up and now there is more to be looked into. I can’t imagine the number of miles they’ve test driven it. To top it off, we were refused any loaner car, rental help, or empathy for the situation. Beyond frustrated and will speak about this situation and recommend against ALL business with this dealership and service department. More
by angrymama
Employees Worked With
Rolando
April 28, 2022
Very poor service, received no statement of work done, incomplete attention to work needed done. Still no invoice after 2 weeks since service. I am hoping I never need any more service. incomplete attention to work needed done. Still no invoice after 2 weeks since service. I am hoping I never need any more service. More
by Deliveryboy_1_98
Employees Worked With
I don’t know
April 26, 2022
I took our Ram to the dealer because of some possible warranty issues. My service advisor, Joseph, listened to my concerns and was upfront about everything. He told me that they were 2 days out on diags. warranty issues. My service advisor, Joseph, listened to my concerns and was upfront about everything. He told me that they were 2 days out on diags. I left the truck and went home. Later that day I got a call from the dealership; they had already started looking at it. I am very happy with the level of service I received and the information they provided me with. The tech even met with me to explain and make sure we were all on the same page. The tech new his stuff and I was confident he was familiar with my vehicle. More
by kbertelson09
Employees Worked With
Joseph
April 20, 2022
My truck was in and out much quicker than I had anticipated. Craig, the Service Writer, took a personal interest in my truck and made sure everything was completed to my satisfaction. I am very p anticipated. Craig, the Service Writer, took a personal interest in my truck and made sure everything was completed to my satisfaction. I am very pleased with the quality of service I received. More
by USMCpop
Employees Worked With
Craig
