Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

Complete check ✔️ of my vehicle and and text me a copy of the video. Excellent of the video. Excellent More

Easy check in and prompt service. Was in and out decent time frame. Will always go back. Was in and out decent time frame. Will always go back. More

The service staff needs to better their customer service skills. I will be going to another dealership when I need service again. As far ask the sales staff and managers inside are Awesome I love the VI skills. I will be going to another dealership when I need service again. As far ask the sales staff and managers inside are Awesome I love the VIP Service they provided😃😃 More

Great staff. AJ is awesome. Trying to fix my truck.but I think I have a lemon. Not dealers fault. AJ is awesome. Trying to fix my truck.but I think I have a lemon. Not dealers fault. More

The dealership handled my warranty issue very professionally. AJ was nice and called back right away if he wasn’t able to answer. It took longer than expected so they were able to put me in a loa professionally. AJ was nice and called back right away if he wasn’t able to answer. It took longer than expected so they were able to put me in a loaner vehicle which helped out a lot. He also remembers my name which I love! More

Madeleine is always super nice when I come in. Very knowledgeable about what my truck needs and doesn't need. Very knowledgeable about what my truck needs and doesn't need. More

They did a great job on the service of my truck. They cleaned it up also. They cleaned it up also. More

Dropped off my truck for the second time took a bit longer than expected, but glad I had Anthony N at the service dept he kept me updated trough it all and was amazing the whole time he truly goes abov longer than expected, but glad I had Anthony N at the service dept he kept me updated trough it all and was amazing the whole time he truly goes above and beyond!!! grate definition of customer service! More

Dropped my 2023 Jeep Grand Cherokee off on Saturday for an oil change that would take less than 2 hours. Got a call that it was not save to drive due to a recall, but they couldn’t get to it until a Monday an oil change that would take less than 2 hours. Got a call that it was not save to drive due to a recall, but they couldn’t get to it until a Monday and they have NO rental cars, so I either drive my jeep and risk something happening or be without a vehicle. I ended up leaving it as much as I didn’t want to. The only thing that kept me sane was Madeleine in the service department. She kept me updated through text and was amazing the whole time!! If only everyone was as nice and caring as her! My vehicle was done on Monday around 1 so atleast it wasn’t too long. My main complaint is, if you are buying a brand new vehicle and spending all that money, you should definitely get a rental car one way or another!!! More

Took over a week to get repair done, not kept updated on progress, had to call, text, go personally to dealership to find out progress. Told that’s the way it goes. progress, had to call, text, go personally to dealership to find out progress. Told that’s the way it goes. More