Allen Samuels Chrysler Dodge Jeep RAM Fort Worth - Service Center

1st red flag they had my vehicle listed under someone else’s name, I am the only owner bought it new in 2017. 2nd red flag they had me down for more services than I scheduled. 3rd red flag was he told else’s name, I am the only owner bought it new in 2017. 2nd red flag they had me down for more services than I scheduled. 3rd red flag was he told me my prepaid oil changes had expired, I was under the impression it was a specific quantity not a time limit. 4th red flag my appointment was at 7:30, at 8:30 it was still staged waiting. So i got my keys went down to autozone and bought oil and the filter, changed it myself in less than one hour and thus saving $65.00. More

Great Service, Prompt, Communicative and Personal. Went through all my options, answered all questions and gave good advice. Went through all my options, answered all questions and gave good advice. More

They fixed everything that needed to be fixed! And also done in a timely matter!! And also done in a timely matter!! More

They were good about communicating information in a timely manner. Estimates were accurate. I received my car a day in advance from the estimated pickup date. timely manner. Estimates were accurate. I received my car a day in advance from the estimated pickup date. More

I have an older vehicle and visit this dealership when I need an oil change, a new suspension system. CAN only write good things about the service department. Professional and courteous and knowledgeable. need an oil change, a new suspension system. CAN only write good things about the service department. Professional and courteous and knowledgeable. Love bringing my vehicle here. More

I first came in for an oil change and I ended up missing my wheel panel cover that protects my battery from water splash. I had to go back there and after speaking with Mr. Fernandez, I THOUGHT i would be t my wheel panel cover that protects my battery from water splash. I had to go back there and after speaking with Mr. Fernandez, I THOUGHT i would be taken care of. The second time, I came in to fix an issue caused by Kevin the technician and I was told I would be taken care of by Mr. J Fernandez. I went in and got 2 hours of my time robbed and ended up leaving missing the protective rubber part for my trunk. I confirmed with the trainee that i would put this piece on the dash so they could see what the part is i needed and then when i get my car this is gone and then they LIED about me never speaking to them about it. They have cameras and I bet if they pulled that tape they would see me going around to my passenger side to get it and put it on the dash. Avoid this location at ALL cost !!!! The only honest person there is Joeseph, but he cant help that he works with a bunch of crooks. More

Customer Service was very nice, Joseph was very helpful, they kept me aware of what was going on with my car they kept me aware of what was going on with my car More

Representative not once updated us on Status, then failed to inform us about the other issue on truck. So I very upset, when I called n had to return back. Dealership had truck for 15 days.. failed to inform us about the other issue on truck. So I very upset, when I called n had to return back. Dealership had truck for 15 days.. More

The service department just doesn’t care they’re. Always screwing around and looking at each other like I’m not going to help you do it. I only come there when I absolutely have too. Because I know I Always screwing around and looking at each other like I’m not going to help you do it. I only come there when I absolutely have too. Because I know I’m going to be disappointed More

They have gone out of their way to help every time I've been there. From the sales people to the service department, customer service is great!! Thank you. been there. From the sales people to the service department, customer service is great!! Thank you. More