AutoNation Chrysler Dodge Jeep Ram North Richland Hills

Don’t Do It On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Ob On 2/13 I found a new 2016 Jeep Grand Cherokee Overland I was interested in online, I chatted with the online operator who put me in touch with g. Obika. I told him I had a trade, gave him the vin number. I then get a call from Derek Butts stating he was the sales manager and told me that they could not give me the maximum trade value without seeing the vehicle, I told him I would come by at 10 am on 2/14 I arrived On 2/14 at 10:15 am and asked for Derek. I was told by the receptionist that he was in a sales meeting but she would text him. She asked if he was expecting me, I said yes. Evidently he did not remember me, the receptionist then said he just left and introduced me to Irwin. Irwin had my trade, in which I filled out online on 2/13 confirmed, and said we would drive the Grand Cherokee. 25 minutes later they cannot find the grand Cherokee . Finally Irwin stated he would locate it and then come and find me. Another 15 minutes he comes over to tell me the vehicle is not presentable, battery is dead and the carpet needs to be replaced and he did not know when it would be available. This vehicle was supposed to be a demo with 6000 miles, new carpeting? I emailed Derek later in the day, no response, I chatted with Austin and John A. Neither were helpful and John refused to give me the general managers contact info. But took my info to tell him to contact me. So I found ithe number on here. I have texted him....NO RESPONSE. I wish it could be a zero- not even the GM cares Michele Wages More

worst experience ever did an online review of inventory had contact with sales person from my internet selection on a particular vehicle this was Thursday before was suppo did an online review of inventory had contact with sales person from my internet selection on a particular vehicle this was Thursday before was supposed to meet sat morning i called sat morning to be sure truck was washed n ready to go when we got there just take care of the paper work n go ..well that did not happen we got there they switched up trucks last minute said it was not on the lot but it was 2 days before when he said he was working on it ..so now we look at another truck they uped the price another 500.00 has the service engine light on we tell them to get the light off get it washed we are ready to go after 2 hrs of waiting already. they told my wife on delivery after another hr we had to put a battery in it so u just need to drive a few miles n light will go off. thats was sat the 12/16/17 the truck has been at dallas dodge since 12/20 trying to get the light to go off..they have replaced the computer n still on now they are replacing the o2 sensors still on now they have to add a plug lets see whats happens from here. i am seeking legal council & the attorney general along with the epa on y they would let this truck leave the lot on this matter ..they should have never let this truck leave the lot like this when i took to Dallas Dodge they took 90 seconds n said u need a loaner we need to keep this truck it has a serious problem ...ty Dallas dodge for helping with my issue ...call them if u need a new truck More

Great Experience Woohoo what a great dealership!!!! I visited several Dodge dealerships looking for the right Ram Sport. I came across this dealership and gave it a t Woohoo what a great dealership!!!! I visited several Dodge dealerships looking for the right Ram Sport. I came across this dealership and gave it a try.. What a great move. My salesman was Steve Roeder and he was great from the start to the end. He was very friendly and went above and beyond texting me photos of Rams. He did not have one that fit my need but he did not stop there. He went and brought in another sport from another dealership to make the purchase happen. He kept me in the loop the entire time. I also had the pleasure to work with Aaron Reoder and Amber in finance, she was so helpful and very detailed about everything. Aaron stayed in contact with me too when Steve was off and did not miss a beat. It was a great experience all around and made you feel like family. More

Steve is bomb Steve sold me my new car that I absolutely LOVE!! He very nice, attentive and trustworthy. Everything he promised he produced! He didn't string me alo Steve sold me my new car that I absolutely LOVE!! He very nice, attentive and trustworthy. Everything he promised he produced! He didn't string me along he didn't tell me just anything to make me stay he was very upfront and honest. Best experience EVER. like fr this guy totally blew me away. Tony the finance was great too. He's funny lol More

Worst dealership - bait and switch I found a vehicle online and paid $250 reservation deposit to hold it until my appointment the next day. I drove from Oklahoma to purchase this vehicl I found a vehicle online and paid $250 reservation deposit to hold it until my appointment the next day. I drove from Oklahoma to purchase this vehicle and once on property, I was told that the price of the vehicle could not be honored. The manager came out and told us that he was contacted by corporate the day before that he could not sell me the car as advertised, yet NO ONE emailed or called me. I even had to call the dealership at 9am to move my appointment to 11am and NO ONE told me this. They waited until we were ON PROPERTY. This, my friends, is a TEXTBOOK example of bait and switch. The manager told us that he was never notified but then in the same breath stated he was notified the day before. He also blamed it on the company's chain of command, or lack thereof, stating that he was the 5th manager in 6 months. I attempted to purchase 3 different vehicles: one at North Richland Hills, one in Arlington and one in Denver Autonation and was given the SAME story - "that's not the price", even though it CLEARLY stated on their website, cars.com, autotrader.com and other websites. I'm APALLED at their blatant disdain for potential clients and their apparent lack of business morality and ethics. Stay away! More

These people are awesome!! Just got home with my CPO '13 Dodge Durango. My experience with my sales guy Alex and the sales managers was amazing!!! I went in wanting a 2014 Dodge Just got home with my CPO '13 Dodge Durango. My experience with my sales guy Alex and the sales managers was amazing!!! I went in wanting a 2014 Dodge Charger trading in my 08 Mitsubishi Lancer... these guys gave me way more money for my trade than anyone els would!! The payments on the charger is exactly where I could afford... but due to the insurance being way to high I didn't get it... I told Alex I didn't wanna leave with out a car... he started to ask me about my self and i told him about me having two little boys and asked me if I have thought of ever getting into an SUV... I told him no... that iv always been a muscle car person (that's all iv ever had before my Lancer) he showed me a Durango with 35k miles explained all the benefits of the vehicle... and he got me to fall in love with it!!!! It take a true car sales person get a muscle car maniac to convert to a mommy car! I also want to give a shout out to the finance manager Corey who was so kind and made sure all the paper work was in place! These guys are truly amazing!!! More

Awful Customer service Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car t Called about bringing in my 2014 Jeep Wrangler for a rattling noise and a leak of some kind. Got told on the phone that I could not get a rental car that I purchased in my warranty until they diagnose the problem to make sure it was covered by my extended warranty. When I bought the car I was told it was a bumper to bumper warranty and their own employee told me on the phone that "ya the finance guys will tell you that to sell a warranty when it really isn't bumper to bumper". So I asked about making an appointment to bring in my vehicle in to be diagnosed and he said they don't do appointments that I just have to drop it off and wait, and that they are running a day behind. So I take my vehicle in on a Tuesday night hoping to get in line to be looked at Wednesday and the lady that helps us says "I don't know who you talked to but we are running 4 days behind". So I am supposed to go at least 4 days with no car?? Well she got it looked at that next day and lets us know it is a oil leak but they don't know from where or why and the ONLY mechanic they have there that can diagnose that problem won't get to it for 2 days. It's an OIL leak there isn't much of anything that leaks oil that wouldn't be covered by a warranty. But still unable to get a rental car. After a call to the manager the lady says ok we can get a rental car you just have to be there by 6 to pick it up. We were told it had all been arranged and the rental car place knew we were coming. Get to the rental car place and nobody had called them at all. The rental car place had only one car available and it was much smaller than the car I bought and paid for but had to take to the shop. Guess I was lucky they had that one car or I would still be without a car. The service department says they will call you and let you know this or that and you never hear from them until you have called over and over. I called the lady on her direct line over and over with no answer or call back. I called directly through the main number and get connected to the service department and she just happened to pick up the phone. That was the only way I got to talk to her. What in the world happened to customer service?? Don't you want to keep customers and get their repeat business?? I can't even bring myself to give them one star on customer service. More

Can't get my Deposit Refunded On 9/19 went into dealership to Purchase Dodge Charge Scat Pack gave deposit for vehicle that the Dealership need to trade to get over the next severa On 9/19 went into dealership to Purchase Dodge Charge Scat Pack gave deposit for vehicle that the Dealership need to trade to get over the next several days of communication and the vehicle changing several time I was informed they found one is Amarillo and it would be here on Monday. 8/29. On 8/26 found the exact car I was looking for At Don Davis in Arlington less then 10 miles from my house. That evening on the way to buy My new Charger Scat Pack I stopped in to inquire about a refund was told it would take 3 days and I would see credit to my card. (Shane Manry) Additionally I have left 3 messages for General manager Justin Pacheco and they have not been returned. Just wand my $500 deposit returned, had to dispute charges with Bank of America. More

express customer service does not exist My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leavi My issue is not with how long it took the "Express Service" to be completed. But rather with the nonexistent customer service when arriving and leaving. Upon arrival I had to wait 9 min before anyone even showed up at the express check-in to help me. But of course I had to wait even longer because there where customers ahead of me waiting for the same person. The person that helped me went to a computer, typed, and left. I am just standing there. After a while he returned and I asked if I didn't need to sign something or what? He said - the waiting room is there. Like I said. the oil change was done promptly. Then the fun started. The young lady took my payment. No thank you for shopping at Allen Samuels. No nothing. She put my keys on the counter and started talking to another employee. I took my keys and went to the drive way. No truck. I waited, no truck, I waited, no truck. I went back inside an ask where my truck was. She look dazed - like a deer caught in head lights. "Your truck is at the side of the building" How was I suppose to know that? She does not care one small bit about customers. She is poorly trained which means that management does not care about customers. Tell the customer anything - get their money - and to heck with the customer. It is so sad to see how far customer service has fallen at this dealership. If service is any indication of the standards at Allen Samuel's, I strongly suggest you look else where for your next vehicle purchase. I am sure that the sales staff will say anything, do anything, just out right lie to you to get your purchase. Then you will spend the rest of your purchase life regretting that you dealt with Allen Samuel's Dodge. More

Waste of time Called and made an appointment at noon to see a vehicle at 1:30. Got there to be told that the vehicle had been sent to another location but that I c Called and made an appointment at noon to see a vehicle at 1:30. Got there to be told that the vehicle had been sent to another location but that I could see a different vehicle. Ummm nooo. I had already spent money on running every kind of report there is to check out this one particular vehicle and got preapproved for that vehicle. They did not offer to have the vehicle brought back to this location or offer to give me the location of the vehicle the sales guy just stood there staring at me. Needless to say I left with no car and no time to each lunch since I went on my lunch break. I think they list the car to get you in there and they never even had the car to begin with. I have sent several email to different people and have heard nothing back. WASTE OF TIME!!!!!!!!!!!!!! More