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AutoNation Chrysler Dodge Jeep Ram North Richland Hills
Fort Worth, TX
1,058 Reviews
As one of the largest CDJR dealerships in the Dallas-Fort Worth area, AutoNation Chrysler Dodge Jeep Ram North Richland Hills is your local destination for all new and used CDJR models. Located northeast of downtown Fort Worth, our showroom is off of I-820 and only a few blocks from the the North East Mall. With an expansive inventory of both new and used CDJR vehicles for sale, and a large selection of other used cars, trucks, and SUVs for sale, we are sure to have the perfect new or used vehicle for you! Check out our website today, or visit our showroom in North Richland Hills to learn more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,058 reviews
July 27, 2021
Still waiting for a call back. bought a oil change package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. package with my new car. Service department added charges like oil disposal fee??? Shouldn’t that be included in my oil change. More
by Bradforddelia1
Employees Worked With
Not sure
July 27, 2021
My Jeep had a recall notice. I had to make an appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my appointment with a specific service representative who had no idea why I was there and then immediately went about finding other things to fix at my cost. I approved a tire rotation and was told the servicing would take about 90 minutes. I returned 90 minutes later to discover the car had not been worked on because the "tool was down." No one called me ahead of time to reschedule and even the tire rotation wasn't done. From a strict customer service persective, this experience was an absolute zero across the board. More
by Eddie
Employees Worked With
Don't recall his name.
July 27, 2021
Tony was great at explaining everything about the Ram 1500. He was in constant contact with me while there letting me know the progress. He was helpful from beginning to end of my visit. 1500. He was in constant contact with me while there letting me know the progress. He was helpful from beginning to end of my visit. More
by RAM lover
Employees Worked With
All of them where Great
July 25, 2021
My comments are for the service department. Great service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust thi service team. Shuttle option is a plus for the customer who can't sit around and wait. I love the mechanics. They are spot on. You can trust this service department. Dominique is awesome. And Lisa is always willing to help in any way. I would recommend Auto Nation service team. They are a 10 in my book. I have been a customer for years, More
by Sunshine
Employees Worked With
Dominique Johnson
July 24, 2021
My rating is for the service department. Anthony and Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. Kevin are the best. They take pride in helping you in every way. They have always made sure I was happy with their service. More
by CoachP
Employees Worked With
Anthony and Kevin
July 24, 2021
I took my Jeep in for a recall, no one called to keep me informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the informed the first day, I called the 2nd no answer, I called the service department 4 times(NO ANSWER) I called the Service Manager several times the 2nd day(NO ANSWER). I called my service advisor several times(NO ANSWER)Anthony Johnson. I texted him, he finally answered my text. The car had been ready. Very poor communication. Picked up my car, the auto window button was broken off on the drivers side window. I texted Anthony Johnson, he said, they wear out the plastic gets brittle, l told him, I know it, but it was’n broken when I brought it in. I found the button under the front seat, someone threw it under there after breaking it off. I did get it put back on. I didn’t mind that it was broken, the case is that “ALL THEY HAD TO DO IS LET ME KNOW THAT IT HAD BEEN BROKEN OFF. More
by Lroblow
Employees Worked With
Anthony Johnson
July 24, 2021
Polite and tentative staff that made sure we were taken care of and comfortable. Knowledgeable and helped us find what vehicle were looking for economically. care of and comfortable. Knowledgeable and helped us find what vehicle were looking for economically. More
by Amy T
Employees Worked With
Anthony Gonzalez
July 14, 2021
BUYERS BEWARE!!!! I was referred over to this location BUYERS BEWARE!!!! I was referred over to this location to see Matt Thompson. After 7 hours of being on the lot I was able to drive off with the car BUYERS BEWARE!!!! I was referred over to this location to see Matt Thompson. After 7 hours of being on the lot I was able to drive off with the car I purchased. I was told by Matt that he could get the HUGE crack across the windshield fixed… never happened; when asked about it he says “it passed inspection so we can’t” if I knew that I wouldn’t have got this vehicle! 9 days later my battery dies and NOBODY at this location would help me. They told me it’s past a 5 day warranty and that my 90 day warranty dosent cover the battery. I had to pay the $95 tow fee anyways and STILL have a car with a dead battery! I haven’t even had to put more gas in it yet, and it’s useless currently Also Matt has been avoiding my calls and messages ever since I left the lot that first day DO NOT GO HERE IF YOU VALUE YOUR TIME AND OR MONEY! More
by robincsneed
Employees Worked With
Matthew Thompson
July 07, 2021
Absolutely horrible service at the used car center. We filled out our application online, they ran our credit and told us we were approved for the vehicle we wanted. So then we drove our family down there filled out our application online, they ran our credit and told us we were approved for the vehicle we wanted. So then we drove our family down there, an hour away, young kids and all. We were ignored for 30 minutes. Finally we approached a guy, he said he would check on the info. He disappears. The next guy looks it up and says he's gonna go get the keys. Never see him again either. We sit there for 2 hrs and finally a guy had us fill out the same application as online...again. then of course it takes longer. Finally we leave because everyone was starving. They say they will call us in the morning. We get called in the morning, and after the manager had already approved us, now they want 4k down. Let's not forget that their advertisement said zero down. Absolutely a huge waste of time,money, hard inquiries, and sanity. Dont come here. More
by Tara89
Employees Worked With
Cody, and many unnamed employees
